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Show Results For
- All HBS Web
(956)
- News (213)
- Research (597)
- Events (2)
- Multimedia (1)
- Faculty Publications (169)
- Web
2023 Reunion Presentations - Alumni
measures reduce US dependence on supply chains linked to China? And what should we do with prices of imports from Vietnam and Mexico on the rise? Paper on Global Supply Chain Great Reallocation CASE STUDY Acquiring and Engaging Talent for... View Details
- 27 Feb 2023
- Research & Ideas
How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards
School of Business at the University of Pennsylvania to focus on retail operations, many considered the topic an "oxymoron." “The right labor needs to be available at the right time and store to match customers with products more... View Details
- 03 Apr 2018
- First Look
New Research and Ideas, April 3, 2018
they will be as busy in the future as they are today increased the likelihood that customers would both open the email and click a link to purchase various services. In sum, making the future feel as busy as the present encourages... View Details
Keywords: Sean Silverthorne
- 01 Jan 2007
- News
Jaime Augusto Zobel de Ayala, MBA 1987
allows its 600,000 resellers to sell their unused telecom minutes to smaller customers for a profit. "These kinds of entrepreneurial activities strengthen the social fabric by engaging people as equity... View Details
- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
clarify Starbucks’ desire to overcome racial bias and encourage acceptance and integration. Johnson will benefit from engaging all of his employees in discussions about serving customers well and using the... View Details
- June 2021
- Case
Acelero Learning
By: Mario Small, Kathleen L. McGinn, Amy Klopfenstein and Katherine Chen
In November 2020, Henry Wilde, co-founder and CEO of Acelero, Inc., must decide whether to change his company’s program model for delivering early childhood education to low-income children. One of the only for-profit Head Start providers in the United States, Acelero... View Details
Keywords: Early Childhood Education; Organizational Change and Adaptation; Growth and Development Strategy; Adoption; Customer Focus and Relationships; Operations; Education Industry; North and Central America; United States
Small, Mario, Kathleen L. McGinn, Amy Klopfenstein, and Katherine Chen. "Acelero Learning." Harvard Business School Case 921-029, June 2021.
- 16 Oct 2023
- HBS Case
Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta
Keyra Lynn Johnson. “The frontline perspective can give management important insight into the employee experience and what customers really want from the airline.” Delta has reclassified most jobs that had previously required a degree and... View Details
- 07 Dec 2010
- First Look
First Look: Dec. 7
marketing strategy by the marketing department, one focused on the role of customer relations in product development, is considered. The creation of a set of basic principles and operating procedures for GE's marketing unit is discussed.... View Details
Keywords: Sean Silverthorne
- 04 Sep 2013
- What Do You Think?
How Relevant is Long-Range Strategic Planning?
employee and customer mind sets, and innovations, evolve at a rapid rate. The conversation was stimulated (can it be 16 years ago?) by Clayton Christensen's work leading to his book, The Innovator's Dilemma. In one sense, the book was... View Details
Keywords: by James Heskett
- Web
Business & Environment - Faculty & Research
strategy, leadership, and financial performance. In fact, he was calling for fundamental change: replacing the CEO, CFO, and board chair; changing the firm’s capital allocation strategy; and focusing more attention on customers and... View Details
- Web
Research Staff Services - Faculty & Research
graduate degrees. The diversity in the School’s RA pool truly exemplifies the global nature of the research work that is being pursued at HBS. Overview of Team The diversely trained individuals that comprise the five member staff of RSS are dedicated to providing... View Details
- 28 Feb 2018
- Sharpening Your Skills
Master the Team Meeting
doing this at the end versus the start of a meeting tends to give you a better read because no one is bringing the stress from a prior meeting into their pulse check. Meeting Engagement No one wants to listen to a monologue and no one... View Details
Keywords: by Julia Austin
- August 2024
- Case
Oculii
By: Andy Wu and Lucas Defilippo
It was a bright June day in 2016. Steven Hong, co-founder and COO of Oculii had just signed a letter of intent agreeing to a 51% stake acquisition by Nexteer Automotive, a global steering and driveline supplier company that developed advanced driver assistance systems... View Details
- 26 Aug 2019
- Research & Ideas
Lipstick Tips: How Influencers Are Making Over Beauty Marketing
typical celebrity cover girl, her social media posts compel thousands of customers to purchase the products she recommends. Alessia Vettese New research shows that “influencers” like Hughes are changing the face of the beauty industry,... View Details
- 25 Aug 2014
- HBS Case
Starbucks Reinvented
employees), deliver personalized customer service, and maintain a close connection to the local community. In addition, McDonald's and Dunkin' Donuts had emerged as serious competitors, offering their own lines of specialty coffee... View Details
- 03 May 2016
- First Look
First Look, May 3, 2016
still telling. Monopolists undertake market strategies designed to ensure that they are not supplanted and nonmarket actions geared to avoiding undesirable constraints and reputational damage. Depending on their legal and regulatory environment, View Details
Keywords: Sean Silverthorne
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
provide—bringing people together—it’s been an honor to be in this business.” [Image: iStock Photo] Related Reading Coronavirus Careers: Cloud Kitchens Are Now Serving Your Customers Have Changed. Here's How to View Details
- 30 May 2017
- First Look
First Look at New Research and Ideas, May 30
healthy? Would such a process disrupt Interline’s customers and employees? Purchase this case:https://cb.hbsp.harvard.edu/cbmp/product/217061-PDF-ENG Harvard Business School Case 617-001 CEO Activism (A) This case introduces CEO activism,... View Details
Keywords: Sean Silverthorne
- 07 Mar 2023
- Blog Post
Deconstructing LEGO’s Decarbonization
chain to reflect its commitment to meeting climate goals. They are well positioned to use their significant customer relationships to engage people in the sustainability conversation. As such an iconic part... View Details
- Web
Online Leadership and Management Courses | HBS Online
Certificate Negotiation Mastery Professor Michael Wheeler Master negotiation techniques to secure maximum value for yourself and your organization. 8 weeks, 4-5 hrs/week Pay by September 11 $1,850 Certificate New Transforming Customer... View Details