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  • January 2025
  • Case

Shifting Winds: DEI in Corporate America

By: Clayton S. Rose, Maisie Wiltshire-Gordon and David Lane
In the 2020s, intense and conflicting social and political pressures challenged organizational leaders around the world. Prominent among these were powerful competing views on workplace diversity, equity, and inclusion programs (DEI) in the United States. Public... View Details
Keywords: Disruption; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Talent and Talent Management; Customer Satisfaction; Diversity; Ethics; Corporate Accountability; Employees; Retention; Recruitment; Adaptation; Programs; Consulting Industry; Auto Industry; Agriculture and Agribusiness Industry; Consumer Products Industry; Motorcycle Industry; Technology Industry; Education Industry; United States; Massachusetts; Maryland; Tennessee; District of Columbia
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    Frances X. Frei

    Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in leadership, strategy, and operations. She regularly advises senior executives... View Details

    Keywords: airline; banking; fast food; financial services; health care; hotels ＆ motels; management consulting; media; nonprofit industry; professional services; retail financial services; service industry; sports; telecommunications; tourism; travel
    • Program

    Aligning Strategy and Sales

    well as implement the infrastructure, processes, and cultural values critical to profitable growth. Details Develop a strategic sales approach optimized for your business Define your target customers and the best methods for reaching them... View Details
    • 09 May 2024
    • Research & Ideas

    Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing

    home institution, according to the study. “At its worst, it would be a kind of stagnation, where we fail to influence one another.” Duede says the findings are significant because of a university's intellectual and cultural View Details
    Keywords: by Ben Rand
    • 2003
    • Book

    The Monied Metropolis: New York City and the Consolidation of the American Bourgeoisie, 1850–1896

    By: Sven Beckert
    This book, first published in 2001, is a comprehensive history of the most powerful group in the nineteenth-century United States: New York City's economic elite. This small and diverse group of Americans accumulated unprecedented economic, social, and political power,... View Details
    Keywords: Literacy; Income; Identity; Culture; Economics; Power and Influence
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    • 03 Feb 2015
    • First Look

    First Look: February 3

    became clear that the limitations of our conceptualizations of the familiarity-attraction link, as well as the limitations of prior research, were masking a set of higher order principles capable of integrating these diverse... View Details
    Keywords: Sean Silverthorne
    • November 1993
    • Case

    FCB and Publicis (C): The German-Led Network

    By: Rosabeth M. Kanter and Pamela A. Yatsko
    After U.S.-based Foote, Cone & Belding (FCB) and Publicis of France established an international advertising alliance in May 1988, alliance leaders set out to merge offices in Europe. They were confronted with a particularly tricky situation in Germany, which, if... View Details
    Keywords: Joint Ventures; Alliances; Globalized Firms and Management; Partners and Partnerships; Advertising; Cross-Cultural and Cross-Border Issues; Diversity; Communications Industry; Advertising Industry; France; Germany; United States; Europe
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    • 27 Jun 2005
    • Research & Ideas

    Asian and American Leadership Styles: How Are They Unique?

    executives in the West? There are important differences. Are differences attributable to different cultures or to different stages of corporate development? But first, what are we talking about? Roles in organizations involve more than... View Details
    Keywords: by D. Quinn Mills
    • Program

    Driving Nonprofit Performance and Innovation—Virtual

    sessions on innovation and organizational learning; generating evidence about an intervention's effectiveness; building a culture of performance measurement; and managing for collective impact amid the challenges of today's rapidly... View Details
    • October 1991 (Revised September 1998)
    • Case

    Maxwell Appliance Controls

    By: Robert S. Kaplan
    A profitable manufacturing division of a large company is looking for new ways to identify sources of productivity improvements. Led by its senior finance officer, an activity-based cost system is developed to identify activities performed for its highly varied product... View Details
    Keywords: Activity Based Costing and Management; Management Teams; Quality; Performance Improvement; Organizational Culture; Problems and Challenges; Production; Manufacturing Industry
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    • 25 Jun 2024
    • Research & Ideas

    Rapport: The Hidden Advantage That Women Managers Bring to Teams

    culture has been designed from a male perspective,” Tamayo says. “Our findings underscore that, even if we bring women in on the front lines, we may not be setting them up for success if we don’t also improve female representation at the... View Details
    Keywords: by Kara Baskin; Food & Beverage
    • 17 Aug 2006
    • Working Paper Summaries

    Unfinished Business: The Impact of Race on Understanding Mentoring Relationships

    Keywords: by Stacy Blake-Beard, Audrey Murrell & David Thomas
    • Web

    Podcasts - Managing the Future of Work

    franchise and direct employees? Laura Fuentes, Hilton CHRO, on supporting frontline workers and promoting from within in a traditionally high-turnover business; meeting the needs of a diverse clientele with a View Details

      Hubert Joly

      Former Chairman and Chief Executive Officer of Best Buy
      Author of The Heart of Business– Leadership Principles for the Next Era of Capitalism

      Hubert Joly is a senior lecturer in the General Management unit and... View Details

      • 11 Apr 2022
      • Research & Ideas

      A World of Difference: What Keeps Companies from Becoming More Inclusive

      to be more inclusive. "Inclusion always begets difference, but diversity may or may not beget inclusion." One of the reasons there hasn’t been as much progress on DEI as you would expect is that the sequencing of the words—diversity,... View Details
      Keywords: by Jen McFarland Flint
      • 11 Apr 2023
      • Op-Ed

      The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

      diverse group of 10 managers. Hold two of these focus group meetings a day for the first five days with both long-timers and high potentials across the organization. You’ll quickly get a feel for the organization’s morale, the strengths... View Details
      Keywords: by John Quelch
      • Program

      Audit Committees in a New Era of Governance

      profit objectives Ensure the integrity of financial information Foster the right culture regarding compliance and risk Develop a financial reporting strategy Improve audit committee effectiveness Develop better tools to manage... View Details
      • Program

      Advancing Women of Color in Leadership

      Summary Advancing Women of Color in Leadership reflects our belief in inclusion—supporting efforts to increase access to equal opportunity in organizations because it is the right thing to do. Demographic diversity also helps... View Details
      • 13 Feb 2012
      • Research & Ideas

      The Case Against Racial Colorblindness

      my difference is no more or less valued than yours. Most organizations do not manage diversity in this way, however." For organizations, supporting multiculturalism is not just about paying lip service to View Details
      Keywords: by Carmen Nobel
      • 23 Jun 2023
      • HBS Case

      This Company Lets Employees Take Charge—Even with Life and Death Decisions

      percent of revenue for unforeseen costs; if that money isn’t used, a portion goes toward bonuses for nurses, meaning that they share ownership over the residual benefits of their out-of-the-box work. It all adds up to higher morale and productivity. The workplace View Details
      Keywords: by Annelena Lobb; Health