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- All HBS Web
(1,032)
- People (2)
- News (264)
- Research (646)
- Multimedia (1)
- Faculty Publications (146)
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- 17 Nov 2009
- First Look
First Look: Nov. 17
related systems: incentives, risk management and control, accounting, human capital, and culture. The worst firms had lethal combinations of strong incentives, weak control and risk management, flawed internal and external accounting, low... View Details
Keywords: Martha Lagace
- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
control specialists. A lot of people think of this as disruption, like the taxi industry is being disrupted by Uber. It’s not disruption. Rather, it’s a completely different kind of firm. This hasn’t happened in more than 100 years. Firms... View Details
Keywords: by Dina Gerdeman
- 24 Oct 2011
- Research & Ideas
The Yelp Factor: Are Consumer Reviews Good for Business?
When the dust settled, Luca determined that each ratings star added on a Yelp review translated to anywhere from a 5 percent to 9 percent effect on revenues (depending on the control variables and means of estimation)—more than he had... View Details
- 17 Feb 2022
- Book
When Employees Feel a Sense of Purpose, Companies Succeed
employees first, and then everything else will fall into place.” Book Excerpt Deep Purpose: The Heart and Soul of High-Performance Companies Ranjay Gulati Chapter 6: Be Yourself, Be Candid, Be Kind Generations of scholars have seen culture as a powerful View Details
Keywords: by Ranjay Gulati
- 12 Oct 2011
- First Look
First Look: October 12
outcomes to controls similar in terms of industry, size, age, and prior growth. Relative to controls, employment at target establishments declines 3% over two years post buyout and 6% over five years. The job losses are concentrated among... View Details
Keywords: Sean Silverthorne
- 13 Nov 2012
- First Look
First Look: November 13
Newman Abstract This paper shows that product prices determine organizational design by studying how trade policy affects vertical integration. Property rights theory asserts that firm boundaries are chosen by stakeholders to mediate... View Details
Keywords: Sean Silverthorne
- 18 Sep 2017
- Research & Ideas
'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing
a direct connection between a social media chat about a product with the actual purchase of that product. “The biggest challenge right now is that all this money is shifting into digital marketing, but there are still a lot of questions... View Details
- 01 Feb 2023
- What Do You Think?
Will Hybrid Work Strategies Pull Down Long-Term Performance?
hybrid work strategies make jobs that can be performed from the “home” more attractive by eliminating the need for some commuting. They raise productivity modestly, and provide employees more control over their personal and work lives.... View Details
Keywords: by James Heskett
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
says, “but to what seems morally right during a particular period in certain circles.” The authors also differentiate between political incorrectness and other types of insensitive communications, such as hate speech. [div... View Details
Keywords: by Kristen Senz
- 15 Jun 2009
- Research & Ideas
GM: What Went Wrong and What’s Next
has been a failure of leadership as astounding and momentous (and ironic) as the company's early achievement. Robert D. Austin, Associate Professor: When I worked in a U.S. auto company in the mid 1990s, we were doing many of the right... View Details
- 03 Jun 2022
- Research & Ideas
In a Work-from-Anywhere World, How Remote Will Workers Go?
settle in a desired geographic location while retaining a job elsewhere—the best of both worlds for many people. “I see work-from-anywhere as a policy that allows the individual to control her personal geography. And I think that’s why... View Details
Keywords: by Kara Baskin
- 01 Nov 2011
- First Look
First Look: Nov. 1
just adopted a "New Growth Path," hoping to create several million jobs over the next few years. Both the finance minister and the head of the Central Bank support the initiative but worry how they can sustain fiscal discipline and View Details
Keywords: Sean Silverthorne
- 05 Oct 2020
- Book
Want to Be Happier? Make More Free Time
vacation days we normally let go unused. Video: Managers, respect your workers’ time by setting the right toneView Video “In the moment, these decisions may seem inconsequential or easy to reverse, but they’re not,” Whillans says. “We... View Details
Keywords: by Dina Gerdeman
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
now teaches organizational behavior and leadership at HBS, DeLong has worked alongside hundreds of HNAPs. He calls himself a card-carrying group member, albeit in recovery. Recovery, to DeLong, entails confronting and getting control of... View Details
Keywords: by Kim Girard
- 28 May 2019
- Research & Ideas
Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets
financial reporting quality has fallen in places where it has become harder to sue. The rulings of Tellabs and Janus have made it easier for auditors to argue, “We didn’t know the company lied to us.” How do investors prove that auditors didn’t ask the View Details
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
making more explicit business arguments for IT in the context of senior leadership meetings, and inviting the CEO and partners into important, risk trade-off decisions. An important lesson Barton learns over the course of the novel, after rashly seizing View Details
Keywords: by Martha Lagace
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
imply a belief that we may not get the right solution (to work system design) on the first try, but that if we design everything we do as a bona fide experiment, we can more rapidly converge, iteratively, and at lower cost, on the View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
are on the same page. The final thing I’ll say: Remote companies have well-established processes where people are socializing and no one is feeling isolated and falling through the cracks. That’s really important right now, especially... View Details
Keywords: by Dina Gerdeman
- September 2014 (Revised February 2017)
- Case
Belk: Towards Exceptional Scheduling
By: Ethan Bernstein, Saravanan Kesavan, Bradley Staats and Luke Hassall
With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from Reflexis. Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles,... View Details
Keywords: Retail; Scheduling; Local Autonomy; Automation; Metrics; Organizational Change; Human Resource Management; Process Improvement; Performance Measurement; Transparency; Southern United States; Retailing; Department Stores; System Outsourced Services; Employee Relationship Management; Selection and Staffing; Change Management; Governance Controls; Resource Allocation; Service Operations; Organizational Culture; Organizational Change and Adaptation; Performance Evaluation; Performance Improvement; Applications and Software; Family Business; Retail Industry; Technology Industry; United States
Bernstein, Ethan, Saravanan Kesavan, Bradley Staats, and Luke Hassall. "Belk: Towards Exceptional Scheduling." Harvard Business School Case 415-023, September 2014. (Revised February 2017.)
- 24 Jan 2011
- HBS Case
Terror at the Taj
managers could explain the behavior of these employees," says Deshpandé. "In the interview, the vice chairman of the company says that they knew all the back exits—the natural human instinct would be to flee. These are people who instinctively did the View Details