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Show Results For
- All HBS Web
(1,762)
- People (8)
- News (368)
- Research (344)
- Events (10)
- Multimedia (7)
- Faculty Publications (170)
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- 15 May 2006
- Lessons from the Classroom
Women Find New Path to Work
getting ready to make contact with companies. We did the same thing with Career Services: what's actually available from HBS. We had opportunities to work in the IT lab. . . . We had individual sessions in which people had the opportunity... View Details
Keywords: by Mallory Stark
- 26 Nov 2012
- Research & Ideas
New Winners and Losers in the Internet Economy
Of The 'less Glamorous' Among Internet-related businesses, growth was swift within organizations that the report terms the "consumer-facing layer," companies having direct contact with consumers including Facebook, YouTube, and... View Details
- 24 Jul 2019
- Lessons from the Classroom
Can These Business Students Motivate Londoners to Do the Right Thing?
contact us.” The organization also sent the original letter without the additional line to a different set of delinquent taxpayers, allowing the government to measure the change. The intervention proved to be valuable. More people began... View Details
Keywords: by Dina Gerdeman
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
organizations with whom we've had no previous contact that get in touch with us to check up on the latest thinking that they say has influenced their management over the past decade or so. Finally, the service profit chain turns up in... View Details
Keywords: by Sean Silverthorne
- 10 Feb 2003
- Research & Ideas
Women at Work
former Bain associate Persistency Pays Kelly Cook had wanted to work at Continental Airlines for as long as she could remember. As a young, recently divorced mother of one, she began temping in the Houston area while applying for every permanent job she could at... View Details
Keywords: by Wendy Guild
- 14 Apr 2009
- First Look
First Look: April 14, 2009
is of serious concern to the manager(s) at OppenheimerFunds as well as to other investors. This leads a media turnaround firm to contact OppenheimerFunds and other large Take-Two shareholders with the intention of ousting the company's... View Details
Keywords: Martha Lagace
- 26 Aug 2008
- First Look
First Look: August 26, 2008
floor patient's admitting physician, Krishna Dugar, was unfamiliar with the hospital's policy. Therefore, in addition to correctly contacting admitting to request an ICU bed, Dugar incorrectly called the SICU and TSICU directly to ask... View Details
Keywords: Sean Silverthorne
- 04 May 2007
- What Do You Think?
How Do Managers Think?
educating our employees to recognize symptoms of 'poor health' so that they are able to self-identify themselves to their managers?" And Ulysses U. Pardey said, "(In their training, doctors) are in real contact with what they... View Details
Keywords: by Jim Heskett
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
therefore establish a "relationship" that allows them to maintain contact with their customers over the long term. Recognizing this new reality and dealing with it proactively is the single most important dimension of enterprise... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 01 Nov 1999
- Research & Ideas
Companies, Cultures and the Transformation to the Transnational
Japanese managers in foreign locations engaged in nemawashi and ringi by intensive telephone contact and frequent exchanges of visits between headquarters in Japan and the overseas units. View Details
- 26 Jul 2004
- Research & Ideas
A Better Way to Negotiate: Backward
the valuation work on this somewhat unorthodox deal. After initial contact with the CEO, we spent a great deal of time ensuring that the key analyst bought into the deal. When intensive negotiations finally began with the CEO, the... View Details
Keywords: by James K. Sebenius
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Successful retailers connect with customers via loyalty programs at three levels. The first is an introduction of sorts: the customer receives a generic reward for enrolling in the program. At the second level, the retailer contacts the... View Details
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
earlier, Freed-Finnegan and Wall had founded Index after observing the technological advantages that Amazon and other online retailers had over brick-and-mortar retailers. Index’s first product was a customer database tool that allowed brick-and-mortar retailers to... View Details
Keywords: Dina Gerdeman
- 23 Oct 2012
- First Look
First Look: October 23
costs for the company contacts outsourcing the work, as the workers in India are paid about the market wage for their work. These results and other observations lead to the conclusion that diaspora connections continue to be important... View Details
Keywords: Sean Silverthorne
- 21 Feb 2017
- First Look
First Look at New Research: February 21
to investigate the psychological consequences and performance benefits of connecting to beneficiaries of one’s work. In a longitudinal field experiment of fruit harvesters, we find that though beneficiary contact with the overall customer... View Details
Keywords: Carmen Nobel
- 13 Sep 2012
- Research & Ideas
Why Public Companies Underinvest in the Future
and are in much closer contact with them. "Very often it's even the manager himself who's a large shareholder," Farre-Mensa says. Second, even external investors in private firms tend to have a much closer relationship with the... View Details
Keywords: by Maggie Starvish
- 25 Aug 2003
- Research & Ideas
Studying Japan from the Inside
of having cases written about them? How do you work with reluctance or hesitation? A: Most Japanese companies I contacted to ask for cooperation to develop cases have been quite cooperative. I believe that the high academic standards of... View Details
Keywords: by Cynthia Churchwell
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
519-011 Hubble Contact Lenses: Data Driven Direct-to-Consumer Marketing As its Series A extension round approaches, the founders of Hubble, a subscription-based, social-media fueled, direct-to-consumer (DTC) brand of View Details
Keywords: Dina Gerdeman
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
regulatory requirements. But it had yet to develop in-house capabilities in R&D. It had not established contacts with the universities and other research institutions that were so vital to building a learning base in the new sciences.... View Details
- 18 Nov 2014
- First Look
First Look: November 18
business model and analyzes how his firm evolved into a diversified business group. The research supports prevailing explanations of business groups, which identify the role of institutional voids, government policies, and contact... View Details
Keywords: Sean Silverthorne