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Show Results For
- All HBS Web
(1,641)
- People (8)
- News (368)
- Research (348)
- Events (10)
- Multimedia (7)
- Faculty Publications (170)
- Program
Managing Innovation
of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application... View Details
- Program
Competing in the Age of Digital Platforms
Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application Submission We recommend that you apply at least four weeks before the program start date. You may use our online form or... View Details
- Program
PLD Module 5
responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a... View Details
- Program
Driving Corporate Performance
Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via... View Details
- Program
Transforming Customer Experiences
Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or... View Details
- Program
Aligning Strategy and Sales
based on your professional achievement and organizational responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and... View Details
- Program
Leading Change and Organizational Renewal
Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or... View Details
- February 2016
- Article
Unearned Status Gain: Evidence from a Global Language Mandate
By: Tsedal Neeley and Tracy Dumas
Theories of status rarely address unearned status gain—an unexpected and unsolicited increase in relative standing, prestige, or worth, attained not through individual effort or achievement, but from a shift in organizationally valued characteristics. We build theory... View Details
Keywords: Status and Position; Equality and Inequality; Spoken Communication; Organizations; Japan; United States
Neeley, Tsedal, and Tracy Dumas. "Unearned Status Gain: Evidence from a Global Language Mandate." Academy of Management Journal 59, no. 1 (February 2016): 14–43.
Strict ID Laws Don't Stop Voters: Evidence form a U.S. Nationwide Panel, 2008-2018
U.S. states increasingly require identification to vote—an ostensible attempt to deter fraud that prompts complaints of selective disenfranchisement. Using a difference-in-differences design on a panel data set with 1.6 billion observations, 2008–2018, we find that... View Details
- Program
Leading Global Businesses
professional achievement and organizational responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals.... View Details
- December 2009
- Article
Closing the Customer Feedback Loop
By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details
Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain
Markey, Rob, Fred Reichheld, and Andreas Dullweber. "Closing the Customer Feedback Loop." Harvard Business Review 87, no. 12 (December 2009): 43–47.
- 13 Nov 2020
- News
Global Ambition
them in the various places they’ve lived. “We’ve had a lot of contact with our HBS friends since graduation,” says Chew, noting that the people they met at HBS—including each other—are extremely important to them. A Platform for Success... View Details
- Web
Managing the Future of Work
Bernstein, William R. Kerr, Christopher Stanton, Raymond Kluender, & Mel Martin 7 FEB 2024 Chime Solutions, a customer contact firm focused on hiring from underserved communities, faced major challenges when the COVID-19 pandemic forced... View Details
- Program
Senior Executive Leadership Program—China
of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application... View Details
- Web
Clubs - Alumni
Engagement in Pro Bono Consulting 15 CLUBS 32K HOURS $14M+ Annual in-kind contributions to local nonprofits Connect with fellow alumni in over 100 alumni clubs and associations Find your Alumni club Clubs Calendar Clubs Stories Contact... View Details
- Web
FAQs - Alumni
or contact alumni@hbs.edu . When registration is open, the cancellation policy will be listed in the confirmation email and on your class page at reunions.hbs.edu . Please note: cancellation and refund requests will not be considered... View Details
- Web
Introduction – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections
HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Next Introduction The Human Relations Movement: Harvard Business School and the Hawthorne Experiments (1924-1933) In the 1920s Elton Mayo,... View Details
- Research Summary
The role of the manager in cross-sector interactions
My second stream of research takes the individual manager as the unit of analysis in examining cross-sector interactions. Two papers explore processes and mechanisms that allow managers to cross sectoral boundaries more effectively.
The first paper... View Details
The first paper... View Details
- Web
Curriculum - Case Method Project
First Bank of the United States Democracy, Sovereignty, and the Struggle over Cherokee Removal (1836) This case describes how the United States (and its colonial precursors) set policies with respect to Native Americans, from first View Details
- 2020
- Working Paper
EMEs and COVID-19: Shutting Down in a World of Informal and Tiny Firms
By: Laura Alfaro, Oscar Becerra and Marcela Eslava
Emerging economies are characterized by an extremely high prevalence of informality, small-firm employment and jobs not fit for working from home. These features factor into how the COVID-19 crisis has affected the economy. We develop a framework that, based on... View Details
Keywords: COVID-19; Emerging Economies; Informality; Firm-size Distribution; Health Pandemics; Developing Countries and Economies; Economy; System Shocks; Latin America
Alfaro, Laura, Oscar Becerra, and Marcela Eslava. "EMEs and COVID-19: Shutting Down in a World of Informal and Tiny Firms." Harvard Business School Working Paper, No. 20-125, June 2020. (See application of the methodology to Latin American Countries in the IMF Regional Economic Outlook: Western Hemisphere 2020, Chapter 3. https://www.imf.org/en/Publications/REO/WH/Issues/2020/10/13/regional-economic-outlook-western-hemisphere.)