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  • All HBS Web  (3,166)
    • People  (38)
    • News  (1,107)
    • Research  (1,048)
    • Events  (14)
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  • November 2021 (Revised January 2022)
  • Case

KFA, Inc.: Building the Future

By: Lynda M. Applegate and Elizabeth M. Adams
In 2021, Greg Bush, Jr., owner, president, and CEO of KFA, Inc. is working with his leadership team to plan for the future. KFA provides consulting services on software and project management needs for infrastructure projects. Bush and his team have just debuted a new... View Details
Keywords: Small Business; Communication Technology; Developing Countries and Economies; Growth and Development Strategy; Infrastructure; Consulting Industry; Consulting Industry; Chicago; United States
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Applegate, Lynda M., and Elizabeth M. Adams. "KFA, Inc.: Building the Future." Harvard Business School Case 822-046, November 2021. (Revised January 2022.)

    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • March 2017 (Revised October 2018)
    • Case

    Catalant: The Future of Work?

    By: Thomas Eisenmann, Jeffrey F. Rayport and Christine Snively
    Catalant, founded in 2013 as an online marketplace where MBAs could bid on consulting projects posted by small- to medium-sized businesses, had expanded by 2016 to provide Fortune 1000 companies with access to over 35,000 independent experts. The founders envisioned... View Details
    Keywords: Entrepreneurship; Human Resources; Recruitment; Labor; Market Platforms; Growth and Development Strategy; Consulting Industry; Consulting Industry; United States
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    Eisenmann, Thomas, Jeffrey F. Rayport, and Christine Snively. "Catalant: The Future of Work?" Harvard Business School Case 817-103, March 2017. (Revised October 2018.)

      Felix Oberholzer-Gee

      Felix Oberholzer-Gee is the Andreas Andresen Professor of Business Administration at Harvard Business School. An award-winning instructor, his academic work and consulting are focused on competitive strategy and the effects of digital technology on corporate... View Details

      Keywords: media; professional services; manufacturing; advertising
      • October 1986 (Revised July 2010)
      • Case

      Karen Leary (A)

      By: Linda A. Hill
      Describes the evolution of the working relationship of Karen Leary, a new manager of a Merrill Lynch retail branch, and Ted Chung, a new financial consultant in the branch. Leary has some concerns about her working relationship with Chung and with his performance.... View Details
      Keywords: Management Style; Employee Relationship Management; Decision Choices and Conditions; Personal Development and Career; Performance Evaluation; Diversity; Financial Services Industry
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      Hill, Linda A. "Karen Leary (A)." Harvard Business School Case 487-020, October 1986. (Revised July 2010.)
      • November 1999 (Revised June 2000)
      • Case

      AGENCY.COM (B): Managing Rapid Growth

      By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
      AGENCY.COM continues on its path of rapid growth, emerging as a leading interactive consulting firm. Its growth leads to new challenges related to the integration of diverse operations and the financing of future growth. View Details
      Keywords: Growth Management; Problems and Challenges; Entrepreneurship; Internet; Consulting Industry
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      DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "AGENCY.COM (B): Managing Rapid Growth." Harvard Business School Case 800-062, November 1999. (Revised June 2000.)
      • December 2004 (Revised April 2006)
      • Case

      Managing Diversity at Spencer Owens & Co.

      By: Robin J. Ely and Ingrid Vargas
      Spencer Owens & Co, a disguised consulting firm, focuses on domestic and international economic development. As an extension of the firm's commitment to social justice, 20 years ago, Spencer Owens management introduced an affirmative action hiring and promotion... View Details
      Keywords: Working Conditions; Selection and Staffing; Development Economics; Corporate Social Responsibility and Impact; Employees; Diversity; Cross-Cultural and Cross-Border Issues; Consulting Industry
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      Ely, Robin J., and Ingrid Vargas. "Managing Diversity at Spencer Owens & Co." Harvard Business School Case 405-048, December 2004. (Revised April 2006.)
      • 17 Jul 2018
      • First Look

      New Research and Ideas, July 17, 2018

      through an industry’s vertical chain. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54706 The Creative Consulting Company By: Kaplan, Robert S., Richard Nolan, and David P. Norton Abstract—During the past 50... View Details
      Keywords: Dina Gerdeman
      • November 1994
      • Case

      Bain & Company: International Expansion

      By: Michael Y. Yoshino and J. Peter Williamson
      Bain & Co., a leading strategy consulting firm, faces major strategic and organizational issues regarding global expansion. The Bain partners must choose a course among many exciting and attractive opportunities for growth. Also explores organizational and managerial... View Details
      Keywords: Business or Company Management; Growth and Development Strategy; Management; Expansion; Global Strategy; Decision Making; Organizations; Partners and Partnerships; Consulting Industry
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      Yoshino, Michael Y., and J. Peter Williamson. "Bain & Company: International Expansion." Harvard Business School Case 395-102, November 1994.
      • February 2009 (Revised February 2012)
      • Case

      Exeter Group, Inc. (A)

      By: Robert G. Eccles, Das Narayandas and Kerry Herman
      Jonathan Kutchins and Mark Cullen, managing partners of IT consulting firm Exeter Group, Inc., are considering four potential client engagements. Three of them involve prominent universities, an area of market strength for the firm, and one involves a top-tier strategy... View Details
      Keywords: Decision Choices and Conditions; Resource Allocation; Market Entry and Exit; Service Operations; Performance Capacity; Business Strategy; Information Technology; Consulting Industry
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      Eccles, Robert G., Das Narayandas, and Kerry Herman. "Exeter Group, Inc. (A)." Harvard Business School Case 409-001, February 2009. (Revised February 2012.)
      • April 2011 (Revised May 2011)
      • Case

      EMC2: Delivering Customer Centricity

      By: Thomas Steenburgh and Jill Avery
      This case introduces the concept of customer centricity and traces its development at EMC, the world's leading data storage hardware and information management software company. EMC's customers had historically relied on EMC salespeople to guide them through the... View Details
      Keywords: Business Model; Interpersonal Communication; Customer Relationship Management; Knowledge Acquisition; Marketing Strategy; Organizational Change and Adaptation; Salesforce Management; Social and Collaborative Networks; Internet; Information Technology Industry
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      Steenburgh, Thomas, and Jill Avery. "EMC2: Delivering Customer Centricity." Harvard Business School Case 511-124, April 2011. (Revised May 2011.)
      • 14 Jun 2022
      • Video

      Laura Morgan Roberts performs "What is your Why" and "Tools"

      • Career Coach

      Mandy Xu

      Mandy tried out different industries and experienced multiple career pivots. Prior to HBS, she worked in both client services and corporate with focuses in real estate, retail, and financial institutions. Through her experiences, Mandy realized there are pros and cons... View Details
      • 15 Nov 2011
      • News

      The World's Most Influential Business Thinkers

      • Video

      Reuel J. Khoza

      Reuel J. Khoza, Chairman of Dzana Investments and Discovery Bank, shares why his consultancy firm chose to focus on corporate culture, challenging South African business norms of the time. View Details
      • April 2000 (Revised March 2015)
      • Case

      The First Six Months: Launching a PSF Career

      By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry
      Presents two situations: 1) two graduating MBAs from Harvard Business School compare and contrast their strategies for getting off to a good start in consulting, and 2) a junior consultant has to deal with difficult feedback in his very first performance review. View Details
      Keywords: Personal Development and Career; Planning; Practice; Strategy; Performance Evaluation; Adaptation; Consulting Industry
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      Nanda, Ashish, Thomas J. DeLong, and Scot H. Landry. "The First Six Months: Launching a PSF Career." Harvard Business School Case 800-373, April 2000. (Revised March 2015.)
      • 25 Apr 2014
      • Video

      Emile Bellott - Making A Difference

      • 2005
      • Chapter

      On Coaches, Counsellors, Facilitators and Behavioural Consultants.

      Executive coaches, career counsellors, psychotherapists, group facilitators and behavioural consultants all have overlapping, yet different areas of expertise. To make an informed decision about the kind of long-term leadership development program you want, it is... View Details
      Keywords: Experience and Expertise; Decisions; Learning; Leadership Development; Outcome or Result; Programs; Behavior
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      Wood, Jack D., and Gianpiero Petriglieri. "On Coaches, Counsellors, Facilitators and Behavioural Consultants." In Mastering Executive Education: How to Combine Content with Context and Emotion, edited by Paul J. Strebel and Tracy Keys, 155–169. London: Financial Times Prentice Hall, 2005.
      • 20 Feb 2014
      • HBS Seminar

      Rebecca Henderson, Harvard Business School

      • October 1994 (Revised March 1995)
      • Case

      Monitor Company: Personal Leadership on Diversity

      Several members of a consulting firm work to develop ways to build and nurture a more diverse work environment while reflecting on personal experiences that help them to become leaders in issues of diversity. View Details
      Keywords: Leadership; Organizational Culture; Diversity Characteristics; Consulting Industry
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      Gentile, Mary C., and Sarah Gant. "Monitor Company: Personal Leadership on Diversity." Harvard Business School Case 395-049, October 1994. (Revised March 1995.)
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