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      • September 2007
      • Teaching Note

      Sun Microsystems, Inc.: Web Services Strategy (TN)

      By: Thomas R. Eisenmann
      Keywords: Information Technology; Internet and the Web; Strategy; Computer Industry; Computer Industry
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      Eisenmann, Thomas R. "Sun Microsystems, Inc.: Web Services Strategy (TN)." Harvard Business School Teaching Note 808-080, September 2007.
      • August 2007 (Revised September 2008)
      • Case

      Marketing the "$100 Laptop" (A)

      By: John A. Quelch and Carin-Isabel Knoop
      In 2002, Professor Nicholas Negroponte, a successful venture capitalist, author, and co-founder and chairman emeritus of the Massachusetts Institute of Technology (MIT) Media Lab, announced his intention to build a PC so cheap as to make it possible to provide... View Details
      Keywords: Venture Capital; Internet and the Web; Information Technology; Product Development; Technological Innovation; Nonprofit Organizations; Marketing Strategy; Information Infrastructure; Developing Countries and Economies; Computer Industry; Computer Industry; Computer Industry; Cambridge
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      Quelch, John A., and Carin-Isabel Knoop. Marketing the "$100 Laptop" (A). Harvard Business School Case 508-024, August 2007. (Revised September 2008.)
      • July 2007 (Revised April 2008)
      • Teaching Note

      Dell Computers: Field Service for Corporate Clients (A) and Transition (B) (TN)

      By: Frances X. Frei
      Teaching Note to (603-067) and (607-081). View Details
      Keywords: Customers; Transition; Computer Industry
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      Frei, Frances X. "Dell Computers: Field Service for Corporate Clients (A) and Transition (B) (TN)." Harvard Business School Teaching Note 608-046, July 2007. (Revised April 2008.)
      • July 2007 (Revised April 2009)
      • Teaching Note

      Intel 2006: Rising to the Graphics Challenge (TN)

      By: Willy C. Shih and Elie Ofek
      Keywords: Problems and Challenges; Computer Industry
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      Shih, Willy C., and Elie Ofek. "Intel 2006: Rising to the Graphics Challenge (TN)." Harvard Business School Teaching Note 608-045, July 2007. (Revised April 2009.)
      • 2007
      • Working Paper

      What Causes Industry Agglomeration? Evidence from Coagglomeration Patterns

      By: Glenn Ellison, Edward Glaeser and William R. Kerr
      Many industries are geographically concentrated. Many mechanisms that could account for such agglomeration have been proposed. We note that these theories make different predictions about which pairs of industries should be coagglomerated. We discuss the measurement of... View Details
      Keywords: Geographic Location; Labor; Industry Clusters; Transportation; Manufacturing Industry; United States
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      Ellison, Glenn, Edward Glaeser, and William R. Kerr. "What Causes Industry Agglomeration? Evidence from Coagglomeration Patterns." Harvard Business School Working Paper, No. 07-064, July 2007. (NBER WP 13068; published in American Economic Review.)
      • June 2007 (Revised April 2009)
      • Case

      Intel 2006: Rising to the Graphics Challenge

      By: Willy C. Shih and Elie Ofek
      Examines the evolution of the PC hardware industry over the span of two and a half decades. The open architecture design of the IBM Personal Computer followed by the rapid appearance of clones drove a high level of standardization and modularity in the industry, and... View Details
      Keywords: History; Customer Value and Value Chain; Decision Choices and Conditions; Information Infrastructure; Competitive Strategy; Mergers and Acquisitions; Technology Industry
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      Shih, Willy C., and Elie Ofek. "Intel 2006: Rising to the Graphics Challenge." Harvard Business School Case 607-136, June 2007. (Revised April 2009.)
      • June 2007 (Revised October 2007)
      • Case

      Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center

      By: Richard M.J. Bohmer, F. Warren McFarlan and Julia Rose Adler-Milstein
      Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an information system designed to support the delivery of patient care. The hospitals' CIO, John... View Details
      Keywords: Health Care and Treatment; Product Design; Service Delivery; Information Technology; Applications and Software; Health Industry; Boston
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      Bohmer, Richard M.J., F. Warren McFarlan, and Julia Rose Adler-Milstein. "Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center." Harvard Business School Case 607-150, June 2007. (Revised October 2007.)
      • Article

      Dynamic Capabilities at IBM: Driving Strategy into Action

      By: J. Bruce Harreld, Charles A. O’Reilly III and Michael L. Tushman
      Keywords: Strategy; Technology; Computer Industry; Computer Industry; Computer Industry
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      Harreld, J. Bruce, Charles A. OReilly III, and Michael L. Tushman. "Dynamic Capabilities at IBM: Driving Strategy into Action." California Management Review 49, no. 4 (Summer 2007).
      • 2007
      • Working Paper

      Bandwidth Allocation in Peer-to-Peer Filesharing Networks

      By: Albert Creus-Mir, Ramon Casadesus-Masanell and Andres Hervas-Drane
      We present a model of bandwidth allocation in a stylized peer-to-peer file sharing network with s peers (sharers) who share files and download from each other and f peers (freeriders) who download from sharers but do not contribute files. Assuming that upload bandwidth... View Details
      Keywords: Information Infrastructure; Resource Allocation
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      Creus-Mir, Albert, Ramon Casadesus-Masanell, and Andres Hervas-Drane. "Bandwidth Allocation in Peer-to-Peer Filesharing Networks." Harvard Business School Working Paper, No. 07-068, April 2007.
      • March 2007 (Revised April 2007)
      • Case

      The University of Utah and the Computer Graphics Revolution

      By: H. Kent Bowen and Courtney Purrington
      Computer science departments were new to universities in the 1960s, and the one created at the University of Utah by David Evans and Ivan Sutherland had a research mission to invent the field of computer graphics. Details the research process that led to many of the... View Details
      Keywords: Engineering; Entrepreneurship; Management Practices and Processes; Mission and Purpose; Research and Development; Technology Adoption; Computer Industry; Computer Industry; Utah
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      Bowen, H. Kent, and Courtney Purrington. "The University of Utah and the Computer Graphics Revolution." Harvard Business School Case 607-036, March 2007. (Revised April 2007.)
      • March 2007 (Revised August 2007)
      • Supplement

      Dell Computers (B): The Transition

      By: Frances X. Frei and Christine van Keuren
      The case presents the outcome of the (A) case and explores challenges in the PC industry up to early 2007. Michael Dell's return as CEO is also discussed. View Details
      Keywords: Customer Relationship Management; Managerial Roles; Service Delivery; Service Operations; Hardware; Technology Industry
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      Frei, Frances X., and Christine van Keuren. "Dell Computers (B): The Transition." Harvard Business School Supplement 607-081, March 2007. (Revised August 2007.)
      • March 2007
      • Supplement

      Lenovo: Building a Global Brand--6 Advertisements for Lenovo's Line of ThinkPad Computers

      By: John A. Quelch
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      Quelch, John A. "Lenovo: Building a Global Brand--6 Advertisements for Lenovo's Line of ThinkPad Computers." Harvard Business School Video Supplement 507-715, March 2007.
      • Article

      Platform Owner Entry and Innovation in Complementary Markets: Evidence from Intel

      By: Annabelle Gawer and Rebecca M. Henderson
      Keywords: Ownership; Innovation and Invention; Markets; Technology; Computer Industry
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      Gawer, Annabelle, and Rebecca M. Henderson. "Platform Owner Entry and Innovation in Complementary Markets: Evidence from Intel." Journal of Economics & Management Strategy 16, no. 1 (Spring 2007).
      • January 2007
      • Exercise

      Multifactor Models

      By: Malcolm P. Baker
      Students evaluate the performance of four mutual funds and compute the cost of capital for two companies using fixed benchmarks, the CAPM, and a multifactor model of returns. View Details
      Keywords: Cost of Capital; Performance Evaluation; Business Model; Investment Funds; Investment Return; Motivation and Incentives; Markets
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      Baker, Malcolm P. "Multifactor Models." Harvard Business School Exercise 207-056, January 2007.
      • December 2006 (Revised March 2010)
      • Case

      Bill Gates and Steve Jobs

      By: Anthony Mayo and Mark Benson
      Bill Gates and Steve Jobs, founders of Microsoft and Apple respectively, have revolutionized the relationship between the individual and computer technology. Once the exclusive domain of academia and research facilities, computers can now be found in every area of... View Details
      Keywords: Entrepreneurship; Business History; Technological Innovation; Leadership; Risk and Uncertainty; Technology Industry
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      Mayo, Anthony, and Mark Benson. "Bill Gates and Steve Jobs." Harvard Business School Case 407-028, December 2006. (Revised March 2010.)
      • December 2006 (Revised January 2007)
      • Case

      Infosys in India: Building a Software Giant in a Corrupt Environment

      By: Rawi E. Abdelal, Rafael M. Di Tella and Prabakar (PK) Kothandaraman
      Shortly after Infosys was founded in 1981, its managers faced a major turning point when they made a decision to operate without giving in to the petty corruption rife in the Indian economy. Within just a few years, that decision had truly defined the company. Over the... View Details
      Keywords: History; Management Style; Moral Sensibility; Policy; Business and Government Relations; Decisions; Business Growth and Maturation; Situation or Environment; Crime and Corruption; Business Strategy; Computer Industry; Computer Industry; India
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      Abdelal, Rawi E., Rafael M. Di Tella, and Prabakar (PK) Kothandaraman. "Infosys in India: Building a Software Giant in a Corrupt Environment." Harvard Business School Case 707-030, December 2006. (Revised January 2007.)
      • December 2006
      • Article

      Inside Intel: The Art of Andy Grove

      By: Richard S. Tedlow
      Keywords: Technology; Computer Industry; Computer Industry
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      Tedlow, Richard S. "Inside Intel: The Art of Andy Grove." HBS Alumni Bulletin (December 2006), 26–31.
      • 2006
      • Working Paper

      The Value of a 'Free' Customer

      By: Sunil Gupta, Carl F. Mela and Jose M. Vidal-Sanz

      Central to a firm's growth and marketing policy is the revenus and profit potential of its customer assets. As a result, there has been a recent proliferation of work regarding customer lifetime value. However, extant research in this area is silent regarding how to... View Details

      Keywords: Customer Value and Value Chain; Auctions; Network Effects; Business Strategy
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      Gupta, Sunil, Carl F. Mela, and Jose M. Vidal-Sanz. "The Value of a 'Free' Customer." Harvard Business School Working Paper, No. 07-035, December 2006.
      • November 2006 (Revised March 2008)
      • Case

      Kendall Square Research Corporation

      By: F. Warren McFarlan
      Kendall Square Research was a small competitor in the supercomputer industry. Sales grew rapidly in 1992 and early 1993 and the company sold stock to the public for the first time. Analysts forecast higher earnings for 1993, then the company's revenue recognition... View Details
      Keywords: Revenue Recognition; Standards; Accounting Audits; Computer Industry
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      McFarlan, F. Warren. "Kendall Square Research Corporation." Harvard Business School Case 307-010, November 2006. (Revised March 2008.)
      • November 2006 (Revised May 2007)
      • Case

      Hewlett-Packard Company: The War Within

      By: Krishna G. Palepu, Jay W. Lorsch, Carin-Isabel Knoop and Eliot Sherman
      In September 2006 it was revealed that the Hewlett-Packard Company (HP) had been carrying out an extended investigation of its own employees, board members, and journalists outside the company. The investigation was launched in response to a series of leaks to the... View Details
      Keywords: Problems and Challenges; Employee Relationship Management; Corporate Accountability; Corporate Governance; Governing and Advisory Boards; Management Analysis, Tools, and Techniques; Corporate Social Responsibility and Impact; Communication Technology; Conflict and Resolution; Newspapers; Computer Industry; Computer Industry
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      Palepu, Krishna G., Jay W. Lorsch, Carin-Isabel Knoop, and Eliot Sherman. "Hewlett-Packard Company: The War Within." Harvard Business School Case 107-030, November 2006. (Revised May 2007.)
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