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  • March 2024
  • Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern
Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details
Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry
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  • 11 Jul 2017
  • First Look

First Look at New Ideas and Research, July 11

or efficacy—influence change recipients’ willingness to adopt the change. By contrast, change recipients’ turnover intentions are driven by their levels of demonstrated ability and efficacy rather than their... View Details
Keywords: Sean Silverthorne
  • July 2015
  • Teaching Note

CJ E&M: Creating a K-Culture in the U.S.

By: Elie Ofek and Michael Norris
This teaching note is intented to help instructors with running a class discussion for the case "CJ E&M: Creating a K-Culture in the U.S.". It contains several areas of analysis and discussion that provide guidance to instructors on how to use the case in order to... View Details
Keywords: Global Marketing Strategy; Event Marketing; Marketing Plan; Marketing Culture; Marketing Strategy; Entertainment; Global Strategy; Culture
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  • Web

Fostering Candor in Teams and Organizations - Recruiting

that, when put into practice, can communicate to employees that bosses know they don’t have all the answers and that other voices are needed to achieve organizational goals. Proactive inquiry View Details
  • Web

Leading Change and Organizational Renewal | HBS Online

thorough root cause analysis of your performance or opportunity gap and determine any misalignments preventing your organization from executing it Relate organizational renewal with your own personal renewal 4-5 hrs Module 3 Culture View Details
  • 25 May 2016
  • Video

HBS Immersive Field Courses (IFCs): A Deeper Look

  • 01 Apr 2011
  • Working Paper Summaries

When Power Makes Others Speechless: The Negative Impact of Leader Power on Team Performance

Keywords: by Leigh Plunkett Tost, Francesca Gino & Richard P. Larrick
  • 02 Feb 2023
  • News

When You’re Doubting Your Leadership - And Others Are, Too

  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

and cross-boundary work. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53289 forthcoming Organization Science Blurring the Boundaries: The Interplay of Gender and Local View Details
Keywords: by Sean Silverthorne
  • 02 Mar 2020
  • What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

is negative in the short-term and positive only in (the) long-term, and many companies are too focused on the short-term.” Robert added that candor is the honest and open... View Details
Keywords: by James Heskett
  • Web

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

there might be.” HBS also added to the rich fabric of relationships Leahy has built over the years that have helped her continue to learn and grow. “At HBS I built lifelong friendships. It was a community... View Details
  • July 3, 2025
  • Article

A New Framework for Reducing Healthcare Disparities

By: Susanna Gallani, Mary Lynch Witkowski, Lidia M. V. R. Moura and Katie Sonnefeldt
Despite decades of initiatives to address healthcare inequities in the U.S., disparities across race, gender, geography, and income remain stubbornly persistent. This article introduces the Strategic Fingerprint Framework for Health Equity, a practical, principle-based... View Details
Keywords: Equality and Inequality; Demographics; Outcome or Result; Health Care and Treatment; Framework; Health Industry
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  • 28 May 2017
  • Blog Post

HBS on the Road: Ghana, Nigeria, and Côte d'Ivoire

Summer means one thing for the Admissions team at Dillon House: it’s outreach season. Team members head out on the road to spread the word about the HBS MBA and meet with prospective students around the... View Details
  • 08 Aug 2017
  • First Look

First Look at Research and Ideas, August 8, 2017

trade and production for the Ministry of Agriculture, has won a WTO sugar decision for Brazil against the EU sugar policies. This case analyzes what this decision will mean to world food policies, especially... View Details
Keywords: Sean Silverthorne
  • 01 Apr 2021
  • News

Analysis: People can work from anywhere. College students should come from anywhere, too.

  • Web

Business and Climate Change Course | HBS Online

Concepts Understand the science, economic impact, and policy implications of climate change Identify and communicate the risks and opportunities... View Details
  • 20 May 2022
  • News

Stop Rambling in Meetings — and Start Getting Your Message Across

  • 28 Apr 2023
  • Blog Post

Creating a Workplace That Supports Employees in Work and Life

supported through inclusive language, DEI initiatives, and aligned project work.” Inclusive language also means ensuring that all members of the LGBTQ+ community feel supported... View Details
Keywords: All Industries
  • 24 Mar 2022
  • Research & Ideas

Rituals at Work: Teams That Play Together Stay Together

group rituals in the workplace and reviewing past research, Norton and his coauthors determined that group rituals have three core elements: physical, communal, and... View Details
Keywords: by Kristen Senz
  • Web

Ansel Adams and Polaroid R&D | Baker Library

be universally available at reasonable cost, creative expression and communication would be enhanced on a scale heretofore considered impossible.” (4) While in his own practice Adams took an active role in... View Details