Publications

04 Apr 2007
Research & Ideas

The Business of Global Poverty

resulting, just-published book, Business Solutions for the Global Poor, is to accelerate the adoption of new, scalable solutions to the global poverty problem," notes HBS professor John Quelch, a member View Details

Keywords: by Garry Emmons

2016
Chapter

Unpacking the Dynamics of Successful Change: Ten Insights from the Private Sector

By: Rebecca Henderson

Book Abstract: The aim of this book is to catalyze global interest in the pursuit of transformational changes in natural resource and environmental management. It is shown that transformational policy reforms involve fundamental shifts in strategy with far-reaching... View Details

Keywords: Change Management; Environmental Sustainability; Policy; Transformation; Australia; New Zealand; China; United States; Europe; Southeast Asia

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April 2008
Case

Ophthalmic Consultants of Boston and Dr. Bradford J. Shingleton (2004)

By: H. Kent Bowen and Marcelo Pancotto

Dr. Bradford Shingleton has developed some of the highest quality eye surgery techniques in the industry. He involves his nurses and technicians in creating a surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with... View Details

Keywords: Health Care and Treatment; Independent Innovation and Invention; Service Operations; Performance Productivity; Practice; Problems and Challenges; Health Industry; Boston

Educators

17 Apr 2006
Research & Ideas

Resisting the Seductions of Success

other aspect of my life for professional achievement, but professional achievement has been at the center of my decision-making process throughout my adult life." At... View Details

Keywords: by Joseph L. Badaracco Jr.; Entertainment & Recreation; Information; Publishing

2022
White Paper

Census II of Free and Open Source Software - Application Libraries

By: Frank Nagle, James Dana, Jennifer Hoffman, Steven Randazzo and Yanuo Zhou

Produced in partnership with Harvard Laboratory for Innovation Science (LISH) and the Open Source Security Foundation (OpenSSF), Census II is the second investigation into the widespread use of Free and Open Source Software (FOSS). The Census II effort utilizes data... View Details

Keywords: Open Source Software; Applications and Software; Cybersecurity; Open Source Distribution

2012
Chapter

Leading in Crises: Observations on the Political and Decision-Making Dimensions of Response

By: Herman B. Leonard and Arnold M. Howitt

Emergency response organizations, as we have argued in earlier writing, must deal with both "routine emergencies" (dangerous events, perhaps extremely severe, that are routine because they can be anticipated and prepared for) and "true crises" (which, because of... View Details

Keywords: Strategy; Leadership; Decision Choices and Conditions; Crisis Management; Government and Politics

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2021
Working Paper

The Value of Data and Its Impact on Competition

By: Marco Iansiti

Common regulatory perspective on the relationship between data, value, and competition in online platforms has increasingly centered on the volume of data accumulated by incumbent firms. This view posits the existence of "data network effects," where more data leads to... View Details

Keywords: Online Platforms; Data Network Effects; Analytics and Data Science; Value; Competition; Digital Platforms

SSRN

21 Nov 2005
Research & Ideas

The Geography of Corporate Giving

companies doing this despite a lack of clear financial gain? Our approach to these phenomena centers on understanding why the majority of corporations' social activity is... View Details

Keywords: by Sean Silverthorne

12 Jul 2012
Working Paper Summaries

Negotiation Processes As Sources of (And Solutions To) Interorganizational Conflict

Keywords: by Elizabeth Long Lingo, Colin Fisher & Kathleen L. McGinn

20 Nov 2017
Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

Click HereIndependent bookstores provide a story of hope by focusing on core values that include community, curation, and convening. (Video by Amelia Kunhardt) When Amazon.com burst onto the nascent online retail scene in 1995, the future... View Details

Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail

May 2013
Article

Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys

By: James Merlino and Ananth Raman

The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys,... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Health Industry; Cleveland

15 Jan 2007
Research & Ideas

The Business of Free Software

IT vendors including Oracle, IBM, and Sun that traditionally have built offerings based on proprietary technologies are now investing billions of dollars into open source software—arrangements that are transforming in some ways the... View Details

Keywords: by Julia Hanna; Computer

19 May 2011
Research & Ideas

Empathy: The Brand Equity of Retail

There's a famous line from the movie The Godfather, which is often repeated in corporate settings: "This is business, not personal." Ironically, though, that statement is actually bad business advice. During the Consortium for Operational View Details

Keywords: by Carmen Nobel; Health

29 Oct 2006
Research & Ideas

The History and Influence of Andy Grove

professional life. His odyssey epitomizes the fulfillment of the American dream. A penniless immigrant from an environment entirely unlike that in the United States comes here and winds up at the center... View Details

Keywords: by Sean Silverthorne; Computer

March 2018
Case

Lufax: FinTech and the Transformation of Wealth Management in China

By: Christopher J. Malloy, Lauren H. Cohen and Anthony K. Woo

This case examines the rise and competitive positioning of Lufax, an online marketplace headquartered in Shanghai, China, and a pioneer in the origination and trading of financial assets. The company had grown at a remarkable rate, and was awarded “Trading Platform of... View Details

Keywords: Asset Management; Internet and the Web; Competitive Strategy; Situation or Environment; Product Positioning; Financial Services Industry; China

Educators