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Show Results For
- All HBS Web
(1,454)
- People (5)
- News (697)
- Research (330)
- Multimedia (128)
- Faculty Publications (143)
- 30 Sep 2019
- News
What Gandhi believed is the purpose of a corporation
- 05 Feb 2020
- News
Academy Awards Episode: “Parasite” and “American Factory”
- 3 PM – 10 PM EST, 13 Nov 2014
- Reunion
Harvard JD-MBA Reunion
Please join HLS Dean Martha Minow, HBS Dean Nitin Nohria, and The Harvard JD-MBA Alumni Association for a celebration and reunion for alumni of the JD-MBA program. View Details
- January 2015 (Revised March 2015)
- Case
Oberoi Hotels: Train Whistle in the Tiger Reserve
By: Ryan W. Buell, Ananth Raman and Vidhya Muthuram
Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality-sensitive guests in the world. The case considers the challenge of how an organization, with a standardized service model, can repeatedly delight... View Details
Keywords: Service Quality; Service Management; Service Quality Competition; Customer Management; Customer Service Excellence; Employee Empowerment; Employee Engagement; Employee Training; India; Hospitality; Hotel Industry; Service Delivery; Service Operations; Customer Satisfaction; Employees; Quality; Accommodations Industry; India
Buell, Ryan W., Ananth Raman, and Vidhya Muthuram. "Oberoi Hotels: Train Whistle in the Tiger Reserve." Harvard Business School Case 615-043, January 2015. (Revised March 2015.)
- 15 Jul 2015
- Research & Ideas
Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday
Amazon.com is taking an interesting approach to its birthday this year. The company is throwing itself a party where all its Prime customers get the gifts. Amazon Prime Day is slated for July 15th, "a one-day shopping event with more deals than Black Friday,"... View Details
- 10 Oct 2019
- Blog Post
Coming Out at Business School
Today is National Coming Out Day, and HBS has been participating in events in celebration of the LGBTQ+ community all week long. Some students came out before business school, and some students wait until they arrive on campus. Many... View Details
- 12:30 PM – 12:55 PM EDT, 27 May 2021
- Virtual Programming
HBS Virtual Graduation: Dean's Address and Alumni Achievement Awards Presentation
Virtual ceremonies will be held to celebrate the graduation of the Class of 2021.
12:30 PM 12:55 PM HBS Dean Srikant Datars Address to the Class of 2021 Graduates will include the Alumni Achievement Awards presentation.
Full details can be found at... View Details
- 15 Feb 2017
- News
Vanguard, Trian And The Problem With 'Passive' Index Funds
- 24 May 2022
- Video
Then and Now: Legacy of the Portrait Project
- 10 Dec 2020
- Video
Saying Thank You and Farewell to Dean Nohria
- 01 Mar 2023
- Video
Lessons in Leadership: Whitney Young’s Fight for Civil Rights
- 19 Dec 2022
- News
Top Videos of 2022
- 06 Nov 2017
- Blog Post
Meet the HBS Women’s Association
The mission of the WSA is to connect, empower, and celebrate the next generation of women leaders and we do so by engaging the HBS community in the continued pursuit of gender equality in the workplace and beyond. WSA membership is free... View Details
- 26 Jan 2022
- Blog Post
Video: HBS Dean Srikant Datar Introduces the Case Method Centennial
View Video VIDEO TRANSCRIPT Dean Srikant Datar: 2021 brings a wonderful milestone: the 100-year anniversary of the introduction of the case method at Harvard Business School. I am excited to mark this moment in time as we both celebrate... View Details
- 19 Feb 2015
- Video
Jules Pieri, Founder, The Grommet
- 26 May 2016
- Video
Harvard Business School Commencement 2016
- 09 Apr 2008
- News