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  • All HBS Web  (10,060)
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  • April 2011 (Revised July 2014)
  • Case

Hindustan Petroleum Corporation Ltd.: Driving Change Through Internal Communication

By: Boris Groysberg and Michael Slind
Hindustan Petroleum (HPCL), confronted in 2003 with an urgent need to change how it operated externally, adopted a highly innovative approach to communicating internally. This case, set in 2010, presents an overview of the new, more interactive model of employee... View Details
Keywords: Communication Strategy; Interpersonal Communication; Employee Relationship Management; Innovation and Management; Leading Change; Management Practices and Processes; Organizational Change and Adaptation; Organizational Culture; Corporate Strategy; India
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Groysberg, Boris, and Michael Slind. "Hindustan Petroleum Corporation Ltd.: Driving Change Through Internal Communication." Harvard Business School Case 411-077, April 2011. (Revised July 2014.)
  • October 2018 (Revised August 2019)
  • Case

Everybody Knows: Russia and the Election

By: Rawi Abdelal, Rafael Di Tella and Galit Goldstein
Following a contentious presidential race, Donald Trump’s 2016 election destabilized America’s status quo. Academics, journalists, politicians and the public at large examined why Trump had won. Many Americans, inside and outside the government, asserted that a... View Details
Keywords: Strategic Industry; Strategic Alliances (Business); Business And Government; Business And Public Policy; Business And Society; Media Businesses; Media Content; Media Slant; Media Regulation; Internet Of Everything; Government Policy; Politics; Political Campaigns; Political Strategy; Political Turmoil; Government; Government Regulation; Security; International Business; International Relations; National Security; Political Elections; News; Media; Internet and the Web; Rights; Problems and Challenges; Globalization; Business and Community Relations; Business and Government Relations; Government Legislation; Risk and Uncertainty; Cognition and Thinking; Conflict and Resolution; Identity; Civil Society or Community; Culture; Public Opinion; Social Issues; War; Social Media; Public Administration Industry; United States; Russia
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Abdelal, Rawi, Rafael Di Tella, and Galit Goldstein. "Everybody Knows: Russia and the Election." Harvard Business School Case 719-012, October 2018. (Revised August 2019.)
  • Web

In The Community | About

In The Community Whether helping to provide needed resources, offering expertise, or through volunteerism, Harvard Business School and its students, staff, faculty, View Details
  • 12 Sep 2016
  • Blog Post

An Interview with Corporate Relations Director, Jonathan Shepherd

mind, then you are much more likely to make the decision that will make you the happiest. Tell us a fun fact. I love Wikipedia. Like a coaching appointment, you can start off curious about X and end up learning about a distant Y. For... View Details
  • 09 Apr 2001
  • Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

to craft a more effective message to, and to get lucrative insights from, the shopping public would be well advised to listen to what Underhill and Zaltman have to say. Following are some of their View Details
Keywords: by Richard Bierck; Retail
  • July 1994 (Revised December 1994)
  • Case

CIGNA Corporation, Inc.: Managing and Institutionalizing Business Reengineering

Provides a longitudinal view of business reengineering at CIGNA Corp., a leading provider of insurance and related financial services throughout the United States and the world. CIGNA has been practicing business reengineering since 1989, completing over 20 projects.... View Details
Keywords: Change Management; Business Processes; Financial Services Industry; Insurance Industry
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Stoddard, Donna B., and Sirkka Jarvenpaa. "CIGNA Corporation, Inc.: Managing and Institutionalizing Business Reengineering." Harvard Business School Case 195-097, July 1994. (Revised December 1994.)
  • 11 Jan 2016
  • Blog Post

Meet the Business and Environment Initiative

BEI organizes conferences, seminars, and symposia that increase the visibility of environmental problems and their solutions among students, alumni, and the broader View Details
  • 17 Feb 2003
  • Research & Ideas

Building Communities as Well as Companies

relationships with people well before I had launched my business. Start planning early. Save money. And go back to your community." Feeling profitable, McMillan said, is not only about economics—it's about earning respect from... View Details
Keywords: by Julia Hanna
  • July 2010 (Revised November 2011)
  • Supplement

Zensar: The Future of Vision Communities (B)

By: David A. Garvin and Rachna Tahilyani
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details
Keywords: Strategic Planning; Leadership Style; Employee Relationship Management; Decision Choices and Conditions; Information Technology; Collaborative Innovation and Invention; Business or Company Management; Expansion; Information Technology Industry; India
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Garvin, David A., and Rachna Tahilyani. "Zensar: The Future of Vision Communities (B)." Harvard Business School Supplement 311-025, July 2010. (Revised November 2011.)
  • Research Summary

Communication (and Coordination?) in a Modern, Complex Organization

This is a descriptive study of the structure of communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a... View Details
  • Clubs

South Asian Business Association

    Reconsidering the Urban Disadvantaged

    Villa Victoria examines how of a group of low-income Puerto Rican migrants with little formal education living in a Boston enclave resisted the efforts of the city to relocate them in the name of "urban renewal." After a successful grassroots movement, the... View Details

    • 1986
    • Book

    America Versus Japan: A Comparative Study of Business-Government Relations

    Keywords: Business and Government Relations; United States; Japan
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    McCraw, T. K., ed. America Versus Japan: A Comparative Study of Business-Government Relations. Boston, MA: Harvard Business School Press, 1986.
    • 11 May 2020
    • News

    Why Leader’s Communications Don’t Connect And What To Do About It

    • 01 Dec 2001
    • News

    September 11: A Community Reflects

    “The events of Tuesday have touched everyone deeply in some way, and we are all struggling to find hope in the face of despair.” —Dean Kim B. Clark As it has so often on important occasions in Harvard View Details
    Keywords: Susan Young;Deborah Blagg
    • February 2021
    • Case

    Threadless: The Renewal of an Online Community

    By: Shane Greenstein, Karim Lakhani and Christian Godwin
    Threadless, an online apparel company and artist community which Jake Nickell founded in 2000, continued to maintain its status as a top company in the online apparel industry during its second decade. From 2010 to 2020, Threadless continued to operate its... View Details
    Keywords: Business Model; Decision Making; Entrepreneurship; Innovation and Invention; Leading Change; Management; Marketing; Product Launch; Operations; Supply Chain; Distribution; Networks; Sales; Strategy; Adaptation; Information Technology; Applications and Software; Digital Platforms; Apparel and Accessories Industry; Apparel and Accessories Industry; North America
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    Greenstein, Shane, Karim Lakhani, and Christian Godwin. "Threadless: The Renewal of an Online Community." Harvard Business School Case 621-056, February 2021.
    • 07 Jan 2022
    • News

    Ask Help Desk: Creating Community and Safety at Work While Omicron Surges

    • 18 Jan 2017
    • Blog Post

    The Latino Community at HBS

    Hello and thank you for taking the time to read more about the Latino community at HBS! Allow us to introduce ourselves. Our names are Raysana Hurtado (Co-President of LASO) View Details
    • September 1999
    • Background Note

    Revolution in the Communications Switching Industry

    By: Jay O. Light, Lynda M. Applegate and Daniel J. Green
    As data packet switches threatened the voice circuit switch industry in 1999, major switch and router vendors began paying high premiums to acquire venture-backed switch companies. This note explains what a switch is and suggests why large vendors might be so anxious... View Details
    Keywords: Acquisition; Restructuring; Capital; Information Technology; Technology Adoption; Communications Industry; Communications Industry
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    Light, Jay O., Lynda M. Applegate, and Daniel J. Green. "Revolution in the Communications Switching Industry." Harvard Business School Background Note 800-121, September 1999.
    • April 2010
    • Article

    From Strategy to Business Models and onto Tactics

    By: Ramon Casadesus-Masanell and Joan Enric Ricart
    The notion of business model has been used by strategy scholars to refer to "the logic of the firm, the way it operates and how it creates value for its stakeholders." On the surface, this notion appears to be similar to that of strategy. We present a conceptual... View Details
    Keywords: Business Model; Competitive Strategy; Value Creation; Business and Stakeholder Relations; Framework; Negotiation Tactics; Competition
    Citation
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    Casadesus-Masanell, Ramon, and Joan Enric Ricart. "From Strategy to Business Models and onto Tactics." Special Issue on Business Models Long Range Planning 43, no. 2 (April 2010): 195–215.
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