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Show Results For
- All HBS Web
(788)
- People (1)
- News (174)
- Research (504)
- Multimedia (1)
- Faculty Publications (168)
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
understanding of customers who may buy the product. Level 2: Companies at level 2 have a basic understanding of their customers, typically coming from some market research and... View Details
- 26 Oct 2021
- Research & Ideas
What Companies Want Most in a CEO: A Good Listener
period. “The demand for social skills is increasing in every category of the economy,” says Sadun, the Charles Edward Wilson Professor of Business Administration in the Strategy Unit at HBS. “[But] it’s not... View Details
Keywords: by Jay Fitzgerald
- Article
Mission-Driven Governance
By: Raymond Fisman, Rakesh Khurana and Edward Martenson
The purpose of this paper is to provide a useful, easily applied theory of governance performance. The existing model is fundamentally adversarial, rooted in the paradigm of principal-agent conflict. At its base is an image of governance as a never-ending struggle... View Details
Keywords: Corporate Governance; Governing and Advisory Boards; Knowledge Management; Standards; Mission and Purpose; Organizational Change and Adaptation; Performance Effectiveness; Performance Evaluation
Fisman, Raymond, Rakesh Khurana, and Edward Martenson. "Mission-Driven Governance." Stanford Social Innovation Review 7, no. 3 (Summer 2009).
- 22 Oct 2007
- Research & Ideas
Bringing ‘Lean’ Principles to Service Industries
the concept's basic principles before each manager adopted a project in order to implement this new approach to software services. Of the projects, 8 out of 10 showed greater... View Details
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
Michael W. Toffel Abstract—CEO activism refers to corporate leaders speaking out on social and environmental policy issues not directly related to their company’s core business. Distinct from nonmarket strategy and traditional View Details
Keywords: Dina Gerdeman
- 30 Nov 2022
- Research & Ideas
Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay
University; and Sorabh Tomar of Southern Methodist University. Investigating the value of diversity US public firms aren’t required to publicly disclose their workforce demographics or policies, but View Details
Keywords: by Sean Silverthorne
- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
National Programme for Prevention and Control of Cancer, Diabetes, Cardiovascular Diseases and Stroke seeks to increase capacity building, screening, referral, and management of NCDs across India and... View Details
Keywords: Sean Silverthorne
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
question-and-answer format that’s accessible for everyone from C-suite executives to business students. It covers a wide range of topics, from the basics of ethical behavior... View Details
Keywords: by Lane Lambert
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
assembly plant could change its stamping presses from one model to another in eight minutes, compared with the eight hours GM plants spent to change over the same basic equipment. Clearly a deviation of this... View Details
- 14 Aug 2006
- HBS Case
On Managing with Bobby Knight and “Coach K”
practices as can be imagined—Snook asks students to confront their basic assumptions about human nature, motivation, and preferred styles of leading. Bobby Knight, also known as "The General," is... View Details
- 21 Dec 2010
- First Look
First Look: December 21
American corporations manage the racial composition of their elite leadership groups in response to these norms. What Can We Learn from 'Great Negotiations'? Author:James K. Sebenius Publication:Negotiation... View Details
- August 2011 (Revised July 2012)
- Case
Mike Mayo Takes on Citigroup (A)
By: Suraj Srinivasan and Amy Kaser
The case details the conflict between Mike Mayo, an influential banking analyst and Citigroup about what Mayo considers aggressive accounting policies. Mike Mayo questions Citigroup's lack of a valuation allowance against their Deferred Tax Assets despite Citi's recent... View Details
Keywords: Accounting; Taxation; Capital; Financial Reporting; Corporate Disclosure; Valuation; Banks and Banking; Financial Strategy; Money; Conflict Management; Capital Budgeting; Asset Management; Banking Industry
Srinivasan, Suraj, and Amy Kaser. "Mike Mayo Takes on Citigroup (A)." Harvard Business School Case 112-025, August 2011. (Revised July 2012.)
- 17 Apr 2012
- First Look
First Look: April 17
responsibility for securing these materials. Working PapersPayout Taxes and the Allocation of Investment Authors:Bo Becker, Marcus Jacob, and Martin Jacob Abstract When corporate payout is taxed, internal... View Details
Keywords: Carmen Nobel
- 22 Mar 2016
- First Look
March 22, 2016
Acceptance of Morally Arbitrary Luck and Widespread Support for Classical Benefit-Based Taxation By: Weinzierl, Matthew C. Abstract—Public moral reasoning is shown to differ in three specific ways from what... View Details
Keywords: Sean Silverthorne
- 22 Jan 2013
- First Look
First Look: Jan. 22
public research organizations, such as universities and hospitals, and private firms are an established policy tool around the world for the delivery of social or public services, and their use as a tool to foster the translation View Details
Keywords: Sean Silverthorne
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
proposition of the Society much higher than what competitors can offer. Another issue he wants students to explore is decision-making in an era of blinding technological speed, something Fahey didn't have to... View Details
- 20 Sep 2011
- First Look
First Look: September 20
associated with risky lending in the corporate loan market by examining the performance of individual loans held by CLOs. We employ two different datasets that identify loan holdings for a large set View Details
Keywords: Sean Silverthorne
- 18 Sep 2019
- Op-Ed
WeWork—The IPO That Shouldn’t?
original proposed stratospheric valuation, its byzantine corporate structure, its woeful (or nonexistent) corporate governance, and most of all its flamboyant founder, Adam... View Details
- 21 Nov 2015
- HBS Case
HBS Cases: Stella McCartney Combines High Fashion with Environmental Values
basically the manifesto that she uses to create this ethos within Stella McCartney. A: Yes. I think she does not communicate her initiatives as much as we would have thought. First of all, it was interesting... View Details
- 02 Apr 2007
- Lessons from the Classroom
Making the Move to General Manager
think and improving their business judgment is what GMP is really all about, says Esty. For faculty it's exciting, he said, because the teaching imperative mirrors the participants' experiences because faculty teach outside their own area View Details
Keywords: by Martha Lagace