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- All HBS Web (453)
- Faculty Publications (137)
Show Results For
- All HBS Web (453)
- Faculty Publications (137)
- 13 Mar 2019
- Research & Ideas
Ignore This Advice at Your Own Peril
financial planners they studied said they ended a relationship with a client after the client ignored their advice. Experts often gain status, power, View Details
Keywords: by Dina Gerdeman
- 17 Sep 2021
- News
Clearing the Path to Citizenship
independent immigration attorneys review the applications. The company also helps the client prepare for the interview and even celebrates the final approval with them—all at a... View Details
- Career Coach
Laurie Matthews
Whether working with clients on their own leadership development or focusing on navigating a particular career juncture, Laurie helps her clients crack their own codes to figure out how to make the most of... View Details
Larissa Bifano
legal landscape of emerging and disruptive technologies, while helping them understand the legal and compliance risks arising from the creation and deployment of AI systems.... View Details
Keywords: Legal
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
created by customers and clients and their increasing expectations that we be available day and night. Even more can be laid at the feet of... View Details
- 18 Nov 2008
- First Look
First Look: November 18, 2008
pronounced when the relationship is more valuable to the trustee family, and it is concentrated in those funds that receive the greatest benefit from the inflows. When other mutual funds are selling the... View Details
Keywords: Martha Lagace
- 01 Apr 2008
- First Look
First Look: April 1, 2008
describes Chicago's approach to MBA education and the challenges it faced. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308014 Weber Shandwick: The Client View Details
Keywords: Martha Lagace
- Profile
Sorina Casian-Botez
profession. How has your overall HBS experience shaped your goals & career path? I discovered new ways in which I could have the kind of impact I sought as a professional. More importantly, I began developing the skills and View Details
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing KnowHow, for Harvard Business. It is reprinted on HBS Working Knowledge.Customers are the source of all cash flow. Organic growth depends on developing View Details
Keywords: by John Quelch
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
much better relationships with their customers than do airlines, they still can learn from United’s experience. The smart move is to avoid the problems—bad service, snarly employees, dangerous conditions—that motivate customers to pull... View Details
- 06 Oct 2020
- News
Clearing the Path to Citizenship
appropriate federal forms, which can sometimes exceed 600 pages, and independent immigration attorneys review the applications to ensure all the necessary supporting documents are included. The company... View Details
Keywords: April White
- 30 Sep 2014
- First Look
First Look: September 30
relative to the world at large. Download working paper: http://ssrn.com/abstract=2498737 Cases & Course Materials Harvard Business School Case 814-123 Making Progress at IDEO This case focuses on different types of client View Details
Keywords: Sean Silverthorne
- 02 Feb 2010
- First Look
First Look: Feb. 2
Theory and Practice. Berrett-Koehler Publishers, in press Abstract The current rigor/relevance debate is a central strategic issue for business schools and their faculty. I argue that ongoing View Details
Keywords: Martha Lagace
- 29 Sep 2020
- Blog Post
New Life for Old Tech: Startup Provides Network Security Solutions for Obsolete Devices
problem of vulnerable legacy devices impacted companies. She honed in on the problems her startup is working to solve after speaking with corporate CIOs, legacy device manufacturers, and other stakeholders. One of the most important... View Details
- 29 Apr 2002
- Research & Ideas
Star Power! How to Win in Professional Services
select whomever she wants to assume leadership responsibilities as an office head, say, or a practice area leader. It's part of the CEO's job. Getting her colleague to accept the position is a different matter, however. An outstanding View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney
- 31 Mar 2023
- Blog Post
Bring your authentic self to work: Advice from HBS alumni
Justin Schlacks (MBA 2023) shared, “My biggest piece of advice is to be confident in who you are and to bring your full self to work each day. Being your authentic self helps to build relationships with... View Details
Keywords: All Industries
- 23 Feb 2004
- Research & Ideas
It’s Back to Business-Basics for Nonprofits
understand and identify cause-and-effect relationships in the sector they serve, and decide which relationships they will support. For example,... View Details
Keywords: by Manda Salls
- 10 Feb 2003
- Research & Ideas
Women at Work
Lynda Clarizio Every woman who works and has a life confronts unique challenges, from finding reliable and caring childcare to making time to nurture the relationship with... View Details
Keywords: by Wendy Guild
- 31 Mar 2023
- Blog Post
How to Come Out at Work
Justin Schlacks (MBA 2023) shared, “My biggest piece of advice is to be confident in who you are and to bring your full self to work each day. Being your authentic self helps to build relationships with... View Details
- 03 Sep 2013
- First Look
First Look: September 3
Publications August 2013 The Accounting Review (forthcoming) Do Analysts Follow Managers Who Switch Companies? An Analysis of Relationships in the Capital Markets By: Brochet, Francois, Gregory S. Miller, View Details
Keywords: Sean Silverthorne