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- Faculty Publications (175)
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- All HBS Web (330)
- Faculty Publications (175)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 15 Oct 2013
- First Look
First Look: October 15
Edmondson Abstract—In this paper, we examine whether and how traditional team structures can be adapted to accommodate fluid personnel and to what benefit. Previous research has shown that team membership stability fosters familiarity,... View Details
Keywords: Sean Silverthorne
- 01 Sep 2004
- News
American Dream
Standing in a swirl of tourists that includes a gaggle of teenage girls, clusters of road-weary families, and a nun in full habit, Ted Hustead (OPM 30, 2001) appraises a mechanized Tyrannosaurus rex as it raises its enormous head, roars, and blows clouds of smoke from... View Details
- 01 Dec 1999
- News
Covering the Issues
Bulletin coverage of technology centered on areas such as aviation, energy, and automation. A 1928 article on radio, for example, noted that "with the exception of aviation, no other industry has so swiftly passed from the stage of... View Details
- 10 Nov 2009
- First Look
First Look: Nov. 10
as the team had already made significant design progress. The team was also working under a tight budget and delivery deadline. However, the aesthetics would appear to be greatly improved by changing the design. The project's architect and builder had to decide whether... View Details
Keywords: Martha Lagace
- 20 Sep 2016
- First Look
September 20, 2016
effect dominates the negative within-firm effect post IPO. We build a firm industry model with endogenous entry to quantify the importance of two competing selection mechanisms: an increasing share of R&D-intensive firms in the... View Details
Keywords: Sean Silverthorne
- 27 Oct 2009
- First Look
First Look: October 27
affiliated doctors whose medico-legal risk is higher than those practicing at the hospitals are coming under the RMF's umbrella. This case describes RMF's approach to risk management and the challenges its managers face in accommodating... View Details
Keywords: Martha Lagace
- Article
Spontaneous Deregulation: How to Compete with Platforms That Ignore the Rules
By: Benjamin Edelman and Damien Geradin
Many successful platform businesses—think Airbnb, Uber, and YouTube—ignore laws and regulations that appear to preclude their approach. The rule-flouting phenomenon is something we call "spontaneous private deregulation," and it is not new. Benign or otherwise,... View Details
Keywords: Regulation; Deregulation; Innovation And Strategy; Innovation Strategy; Laws and Statutes; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry
Edelman, Benjamin, and Damien Geradin. "Spontaneous Deregulation: How to Compete with Platforms That Ignore the Rules." Harvard Business Review 94, no. 4 (April 2016): 80–87.
- 29 May 2020
- Op-Ed
How Leaders Are Fighting Food Insecurity on Three Continents
and helped smaller relief agencies with staffing and support. Its own staffing was increased by 25 percent to accommodate the increased workload, COVID-19 requirements, and the fact that many of SecondBite’s 900 volunteers fell into... View Details
- 12 Oct 2011
- First Look
First Look: October 12
accountability reporting system is likely to be more useful if it (1) accommodates for a delegate's information advantage over her delegator, (2) produces periodic performance and position reports, and (3) has a mutually agreeable due... View Details
Keywords: Sean Silverthorne
- 29 Jul 2020
- Blog Post
To New Beginnings: Reflecting on Transitioning Careers and Starting a Family while at HBS
already in place to accommodate them. Recruiting Season You might be thinking, all of this is fine, but I’m interested in getting a job out of business school too, not just having a great social life I will share that experience too! At... View Details
- 26 Feb 2019
- First Look
New Research and Ideas, February 26, 2019
with a similarly large effect upon reversal of the U.S. monetary policy stance. This result is robust across different geographic regions and industries and holds for U.S. and non-U.S. lenders, including those with little direct exposure... View Details
Keywords: Dina Gerdeman
- 01 Sep 2012
- News
On a Sound Track
management consultant at Monitor, which sharpened my perspective on business and industry strategy. I learned a huge amount at HBS in discussions of leadership, entrepreneurial marketing, finance, and ethics. I also spent some time at... View Details
- 01 Jun 2016
- News
Alumni and Faculty Books for June 2016
(MBA 1965) (Springer) This book focuses on how to lead transformative and strategic change in the healthcare industry in times of great uncertainty. It provides new tools, processes, examples, and case studies offering an effective... View Details
- 18 Dec 2007
- First Look
First Look: December 18, 2007
to other firms than non-star analysts. Purchase the paper from SSRN.com ($5): http://papers.nber.org/papers/w13633 The Impact of Component Modularity on Design Evolution: Evidence from the Software Industry Authors:Alan MacCormack, John... View Details
Keywords: Martha Lagace
- 01 Mar 2004
- News
HBS Alumni Explore Tanzania
it is also surprisingly tiring. At the end of the day, it is a relief to get to our hotel and be greeted with damp facecloths and a cold glass of juice. The accommodations offer a combination of slower-paced, relaxed African atmosphere... View Details
- 25 Jul 2006
- First Look
First Look: July 25, 2006
premia, real interest rates and inflation. The variation in investment opportunities is captured by a flexible vector autoregressive parameterization, which readily accommodates a large number of assets and state variables. We find that... View Details
Keywords: Sean Silverthorne
- 26 Mar 2020
- Blog Post
Make Work from Home Work For You (And Your Team)
routine of getting her water or coffee before diving into her packed schedule of meetings that she is now keeping via phone and videoconference. However, what is missing are the micro-movements of working in the office, including simple things like changing conference... View Details
Keywords: All Industries
- 14 Apr 2015
- First Look
First Look: April 14
https://cb.hbsp.harvard.edu/cbmp/product/415066-PDF-ENG Harvard Business School Case 815-088 John D. Rockefeller: The Richest Man in the World By the late nineteenth century, scale and managerial hierarchies had extended to several major View Details
Keywords: Sean Silverthorne
- 01 Sep 2009
- News
Read All About It!
collisions with other trains, loose rails, and fires in wooden cars occurred with some frequency in the first decades of the railroads. But the industry soon grew more organized and invested in extensive track and bridge construction.... View Details