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  • Web

Topics - HBS Working Knowledge

Satisfaction (23) Customer Value and Value Chain (12) Customers (104) Customization and Personalization (3) Debt Securities (1) Decision Choices and Conditions (43) Decision View Details
  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

less busy than the present, they may underweight the value of these purchases. We examine the impact of debiasing this previously unexplored barrier of consumer decisions to "buy time" in a field experiment with a U.S.-based... View Details
Keywords: Sean Silverthorne
  • 21 Oct 2022
  • Research & Ideas

People Trust Business, But Expect CEOs to Drive Social Change

Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details
Keywords: by Scott Van Voorhis
  • 25 Oct 2017
  • News

New Report: Degree Inflation Hurting Bottom Line of U.S. Firms, Closing Off Economic Opportunity for Millions of Americans

  • Article

Default Neglect in Attempts at Social Influence

By: Julian Zlatev, David P. Daniels, Hajin Kim and Margaret A. Neale
Current theories suggest that people understand how to exploit common biases to influence others. However, these predictions have received little empirical attention. We consider a widely studied bias with special policy relevance: the default effect, which is the... View Details
Keywords: Social Influence; Default Effect; Nudges; Choice Architecture; Decision Making; Behavior
Related
  • January 2019 (Revised March 2020)
  • Case

Blackstone Alternative Asset Management in 2018

By: Emil Siriwardane, Luis M. Viceira and Shawn O'Brien
In early 2018, Blackstone announced that John McCormick would succeed Tom Hill as President and Chief Executive Officer of Blackstone Alternative Asset Management (BAAM), the largest fund-of-hedge funds in the world by a sizeable margin. As new CEO, McCormick must... View Details
Keywords: Asset Management; Expansion; Strategy; Decision Choices and Conditions; Financial Services Industry
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  • 01 Mar 2024
  • News

Game On

It’s raining in Sarasota. And not a light sprinkle but a proper, Florida drenching, so the outdoor courts at the Pickleball Club’s Lakewood Ranch location are deserted. Inside is a different story. Most of the 12 courts are in play. With four people to a court, all... View Details
Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • May–June 2023
  • Article

Should Your Start-up Be For-profit or Nonprofit?: A Guide for Social Entrepreneurs

By: Cait Brumme and Brian Trelstad
Years ago the line between nonprofit and for-profit enterprises was clear, but that has changed. Nonprofits now offer products that compete with those of the best for-profits, and for-profits can deliver as much social value as charities. Despite the blurred... View Details
Keywords: Business Startups; Social Entrepreneurship; Mission and Purpose; Nonprofit Organizations; For-Profit Firms; Decision Choices and Conditions
Related
  • 22 Jan 2019
  • First Look

New Research and Ideas, January 22, 2019

context of competitive interactions: whether the definition makes sense in that context and what it implies for decisions to be strategic in such context. As part of this analysis, it also uses the... View Details
Keywords: Dina Gerdeman
  • 04 Jun 2024
  • Research & Ideas

Navigating Consumer Data Privacy in an AI World

advocate for what they want, often under scrutiny from their peers. You also have citizen groups piping up, cautioning, "Hey, let's be careful about that." Eventually, the government steps in, saying, "We'll chat with big tech to make... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 17 Sep 2007
  • Research & Ideas

Broadband: Remaking the Advertising Industry

transformation in the music and television industries as well. Their audiences are fragmented and people are demanding mobility, immediacy, and control over their media consumption. This makes some industries' traditional business and... View Details
Keywords: by Julia Hanna; Advertising; Media & Broadcasting; Publishing
  • 15 Jul 2013
  • Research & Ideas

Five Imperatives for Improving Health Care

conference and survey from Harvard's business and medical schools may prove particularly timely. Delivered by the Forum on Healthcare Innovation, which was formed last year with encouragement from the respective deans of the two institutions, the report View Details
Keywords: by Carmen Nobel; Health
  • 13 Feb 2007
  • First Look

First Look: February 13, 2007

industry, commences with an overview of why industry research is relevant, then offers detailed guidelines on how to approach and what to consider when investigating an industry as part of the analysis necessary to make a View Details
Keywords: Martha Lagace
  • 09 Jul 2018
  • News

The Unintended Effects of Open Office Space

  • 30 Sep 2019
  • Book

6 Steps to Building a Better Workplace for Black Employees

opportunity, while other people have a higher bar based on their identity,” she says. “So, it’s important to be race conscious when evaluating people’s potential to make sure these decisions aren’t biased.”... View Details
Keywords: by Dina Gerdeman
  • 2009
  • Working Paper

Specific Knowledge and Divisional Performance Measurement

By: Michael C. Jensen and William H. Meckling
This paper discusses five common divisional performance measurement methods—cost centers, revenue centers, profit centers, investment centers, and expense centers—providing a theory that explains when each of these methods is likely to be the most efficient. The... View Details
Keywords: Business Units; Business Headquarters; Decisions; Cost; Investment; Investment Return; Profit; Revenue; Knowledge Use and Leverage; Managerial Roles; Performance Efficiency; Strategy
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  • March 2019
  • Case

Mahindra Finance

By: V.G. Narayanan and Tanvi Deshpande
Mahindra Finance is a non-banking lender operating mainly in the rural and semi-urban areas of India. Set up in 1991, the company had grown to become a market leader with assets of $8.5 billion and a presence in 3,30,000 villages across India. Since most of Mahindra's... View Details
Keywords: Accounting; Business Model; Volatility; Customer Focus and Relationships; Decisions; Credit; Financing and Loans; Service Delivery; Risk and Uncertainty; Financial Services Industry; India
Related
  • 14 May 2007
  • Research & Ideas

The Key to Managing Stars? Think Team

performance? A: For managers, it is imperative to understand that stars are not self-contained silos. Producing top-quality knowledge work requires collaboration and flows of information among a network of top performers. That means any one View Details
Keywords: by Martha Lagace
  • 2023
  • Working Paper

The Effect of Childhood Environment on Political Behavior: Evidence from Young U.S. Movers, 1992–2021

By: Jacob R. Brown, Enrico Cantoni, Sahil Chinoy, Martin Koenen and Vincent Pons
We ask how childhood environment shapes political behavior. We measure young voters’ participation and party affiliation in nationally comprehensive voter files and reconstruct their childhood location histories based on their parents’ addresses. We compare outcomes of... View Details
Keywords: Political Parties; Government and Politics; Age; Residency; Voting
Related
  • 04 Aug 2003
  • Research & Ideas

Shackleton: An Entrepreneur of Survival

choosing compelling stories—stories that we can learn from, stories that we can make our own, stories that we don't forget as we go out in the world and begin to be responsible for other people's lives, jobs, money, energy, and... View Details
Keywords: by Martha Lagace