communications - Publications - Faculty & Research

15 Dec 2023
News

The Musts of 2023

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. At fall reunions, we set up shop on campus and asked alumni about what media moved them this year. What changed their minds or their hearts. And their answers ran... View Details

05 Feb 2007
Research & Ideas

Business and the Global Poor

important, companies must contend with a lack of formal institutions regarding the "rules of the game." This means that company success may rely on local leaders and community agents who have the social capital to bring people... View Details

Keywords: by Sean Silverthorne

05 Dec 2018
Research & Ideas

Why Managers Should Reveal Their Failures

share their mistakes as a team-building exercise to improve communication and collaboration. “You can motivate your team to work harder by doing this,” Brooks says. “I know I have felt that way seeing other women who have succeeded. I... View Details

Keywords: by Dina Gerdeman

08 Dec 2023
News

New Leadership Role and Structure

community will be among the many strengths she brings to this new structure. Jana looks forward to getting to know our alumni/ae more deeply, including reconnecting with those she congratulated as they crossed the stage at graduation... View Details

02 Apr 2009
Working Paper Summaries

The Flattening Firm and Product Market Competition: The Effect of Trade Liberalization

Keywords: by Maria Guadalupe & Julie M. Wulf

07 Feb 2007
Working Paper Summaries

The Value of Openness in Scientific Problem Solving

Keywords: by Karim R. Lakhani, Lars Bo Jeppesen, Peter A. Lohse & Jill A. Panetta

16 Jan 2007
First Look

First Look: January 16, 2007

Working Papers"Don'ts" And "Do's": Insights from Experience In Mitigating Risks Of Western Investors In Post-Communist Countries Authors:Charalambos A. Vlachoutsicos and Paul R. Lawrence Abstract No abstract available. Download the paper:... View Details

Keywords: Martha Lagace

2021
Case

Starbucks: Opposing a Local Tax to Address Homelessness while Promoting Social Justice

By: Andrew J. Hoffman

In 2018, the Seattle City Council unanimously voted 9-0 for a tax that would require companies whose annual revenue surpassed $20 million to pay the city $275 per employee per year. The tax money would then be used to combat homelessness in Seattle. In response,... View Details

Keywords: Taxation; City; Welfare; Wealth and Poverty; Corporate Social Responsibility and Impact; Seattle

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2023
Working Paper

Learning to Use: Stack Overflow and Technology Adoption

By: Daniel Jay Brown and Maria P. Roche

In this paper, we examine the potential impact of Q&A websites on the adoption of technologies. Using data from Stack Overflow – one of the most popular Q&A websites worldwide – and implementing an instrumental-variable approach, we find that users whose questions... View Details

Keywords: Technology Adoption; Knowledge Sharing

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February 8, 2022
Article

Time-Driven Activity-Based Cost Comparison of Treating Five Acute, Low-Severity Conditions

By: Alan Yang, Andy Hung-Yi Lee, Joseph W. Kopp, Katherine D. Rose, Adam M. Licurse, Philip D. Anderson and Robert S. Kaplan

In 2017, patients made 145 million visits to emergency departments (EDs), generating $76.3 billion in charges. About a third of ED visits, however, were for conditions that were treatable in lower-resourced settings. We used time-driven activity-based costing (TDABC)... View Details

Keywords: Time-Driven ABC; Health Care Costs; Activity Based Costing and Management; Health Care and Treatment

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Article

Neither a Bazaar nor a Cathedral: The Interplay between Structure and Agency in Wikipedia's Role System.

By: Ofer Arazy, Hila Lifshitz - Assaf and Adam Balila

Roles provide a key coordination mechanism in peer-production. Whereas one stream in the literature has focused on the structural responsibilities associated with roles, the another has stressed the emergent nature of work. To date, these streams have proceeded largely... View Details

Keywords: Wikipedia; Knowledge Work; Organizational Structure; Knowledge; Information Publishing

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January 2002 (Revised April 2002)
Case

Space Data Corporation

By: Alan D. MacCormack and Jay Wynn

Space Data Corp. plans to partner with the U.S. National Weather Service to place transceivers on weather balloons and thereby create a national mobile communications network. The company is in the late development stages and is planning to launch a regional test that... View Details

Keywords: Wireless Technology; Business Startups; Business Processes; Adaptation; Partners and Partnerships; Opportunities; Telecommunications Industry; Public Administration Industry; United States

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August 2000 (Revised July 2001)
Case

Laura Martin: Real Options and the Cable Industry

By: Mihir A. Desai and Peter Tufano

CSFB equity research analyst Laura Martin publishes a report on valuing Cox Communications that introduces an innovative approach to valuation. She contends that EBITDA multiple analysis, typical for the cable industry, is flawed because it overlooks the value of the... View Details

Keywords: Valuation; Innovation and Invention; Telecommunications Industry

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13 Dec 2016
News

Eye Appeal Is Buy Appeal: Business Creates the Color of Foods

Move Fast & Fix Things

Speed has gotten a bad name in business, much of it deserved. When “move fast and break things” began to define the innovation economy, the mindset fueled a widely held belief that we can either make progress or take care of people, one or the... View Details

Web

Courses - Institute For Strategy And Competitiveness

independent entity—the MOC Network —was established as a community of scholars and leaders in strategic development projects, focusing on addressing today’s global, regional, national, and local challenges through improving... View Details

Web

Alumni - Global

connecting the alumni community and demonstrating how the School is addressing today’s challenges. Re: Saurabh Mittal (MBA 1999); Prashant Pundrik (PLDA 9); Jeff McNeill (MBA 1980); Wakana Tanaka (MBA 2003); Srikant M. Datar (George F.... View Details

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business... View Details

Keywords: by Bill George; Technology; Food & Beverage

20 Jan 2014
Research & Ideas

Language Wars Divide Global Companies

As global companies increasingly adopt a dominant language, usually English, which all employees must use to simplify communications and increase collaboration, many are dismayed to find an unexpected outcome. Results are exactly opposite... View Details

Keywords: by Kim Girard

May–June 2018
Article

The Surprising Power of Questions

By: Alison Wood Brooks and Leslie K. John

Much of an executive’s workday is spent asking others for information—requesting status updates from a team leader, for example, or questioning a counterpart in a tense negotiation. Yet unlike professionals such as litigators, journalists, and doctors, who are taught... View Details

Keywords: Interpersonal Communication; Communication Strategy; Information; Knowledge Sharing; Performance Effectiveness

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