Publications

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April 2017 (Revised February 2020)
Supplement

edaixi (eWash): Digital Transformation of Laundry Services (B)

By: Feng Zhu, Weiru Chen, Chuang Chen and Ciwu Lin

Founded in 2013 as a laundry service featuring online ordering for home pickup and delivery, China’s edaixi (eWash) illustrated the online-to-offline (O2O) business model. As yet unclear in 2016 was the optimal way to organize third-party laundry service providers,... View Details

Keywords: Laundry; O2O; Online-to-offline; Service Operations; Business Model; Digital Platforms; Transformation; Service Industry; China

May 2000 (Revised November 2001)
Case

Sothebys.com

Sotheby's has taken 50% of its business by volume to the Internet. How do the economics change? How do logistics and customer support needs change? What leverage does the Internet provide this established bricks-and-mortar auction house? View Details

Keywords: Organizational Change and Adaptation; Internet and the Web; Auctions

11 Mar 2008
First Look

First Look: March 11, 2008

cognitive lens to understanding technology trajectories across the life cycle by developing a co-evolutionary model of technological frames and technology. Applying that model to each stage of the View Details

Keywords: Martha Lagace

December 2019 (Revised July 2020)
Case

Ray White

By: Boris Groysberg and Tricia Gregg

Ray White is an Australian real estate business that has been owned and operated by the White family for four generations. The business has expanded and prospered. However, as the industry faces new challenges and opportunities, how should the White family respond?... View Details

Keywords: Crisis; COVID-19; Pandemic; Family Business; Entrepreneurship; Leadership; Disruption; Information Technology; Health Pandemics; Crisis Management; Real Estate Industry; Australia

January 1997
Exercise

Negotiating Corporate Change: Confidential Information, Paul Stokes, VP, Health and Beauty Aids Division

By: James K. Sebenius

This case provides the confidential role information necessary for one person in a four-person negotiation simulation about a major corporate change. Specifically, it describes the role of Paul Stokes as he attempts to negotiate a new uniform corporate information... View Details

Keywords: Business Units; Transformation; Information Management; Negotiation Deal; System; Beauty and Cosmetics Industry; Health Industry

25 Jun 2013
News

For 23andMe, The Real Value Could Be In Its Data

Keywords: Scientific Research and Development Services

July 2001 (Revised December 2001)
Case

WeServeHomes.com

ServiceMaster, a Fortune 500 supplier of home services such as Terminex, Trugreen (lawn care), and MerryMaids, has a 50% interest in an Internet start-up designed to attract new customers to its services and help service providers improve quality and lower costs.... View Details

Keywords: Organizational Change and Adaptation; Internet and the Web; Information Technology; Service Operations; Service Delivery; Service Industry

01 Jun 2004
News

Download This

the files downloaded in the United States come from computers in the United States. Sixteen percent of music files are downloaded from computers in Germany, 7 percent from Canada, 6 percent from Italy, 4 percent from the United Kingdom. A legal strategy that focuses... View Details

Keywords: file sharing; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

01 Jun 2011
News

Alumni Books

Alchemists of Loss: How Modern Finance and Government Intervention Crashed the Financial System by Kevin Dowd and Martin Hutchinson (MBA ’73) (Wiley) The authors discuss modern finance as a U.S. invention, the theories and practices associated with it, and the View Details

Keywords: Finance; Monetary Authorities-Central Bank; Finance; National Security and International Affairs; Government

01 Mar 2014
News

3-Minute Briefing: Frank Blethen (PMD 35, 1978)

sister. MY FIRST JOB was as a copyboy in the classified ad department. Our brand-new technology was 60 women on IBM Selectric typewriters. I would go around every few minutes to pick up their copy and take it to the composing room to be... View Details

Keywords: Hanna, Julia; Seattle Times Company; News, Library, Internet, and Other Services; Information; Publishing Industries (except Internet); Information; Information

01 Feb 2002
News

As the Future Catches You

"I would like you and me to have a conversation," HBS senior research fellow Juan Enriquez tells his readers in the prologue of his new book, As the Future Catches You: How Genomics & Other Forces Are Changing Your Life, Work, Health... View Details

Keywords: life sciences; Scientific Research and Development Services

01 Jun 2013
News

Lesson Plans

one that will depend on investments by the business community to accelerate innovation and the capacity of technology to support great teaching. It can't happen quickly enough." "Education is our generation's civil rights cause. It is the... View Details

Keywords: Educational Support Services; Educational Services; Elementary and Secondary Schools; Educational Services

Web

Climate Symposium 2024: Confronting Reality, Celebrating Innovation - Blog - Business & Environment

Blog Blog Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author HBS Faculty Author HBS Staff Author Students Topics Topics Accelerating Climate Solutions Conference 2023 Alumni Alumni Programs Alumni in Climate Networking Series Business & Environment... View Details

01 Sep 2012
News

Curb Your Smartphone Habit

MIT, she grew deeply interested in “spending long periods of time living with and living like” the people she studied, “trying to understand the world from their perspectives.” In her new book, Sleeping with Your Smartphone: How to Break the 24/7 Habit and View Details

Keywords: Deborah Blagg; smartphones; Colleges, Universities, and Professional Schools; Educational Services; Telecommunications; Information

Carlos Reines Gonzalez

Carlos is the President and Co-founder of RubiconMD. Originally from Spain, he’s passionate about leveraging technology to drive change in healthcare and improve patient lives. Prior to RubiconMD, Carlos led... View Details

Keywords: Digital Health;#43;#Healthcare;#57;#Public Health & Global Health;#53;#Media & Publishing;#29;#Entertainment

03 Dec 2001
What Do You Think?

What Happens When the Sumo Master Learns Judo?

the greater the likelihood that it will not be a major player in future competitions in rapidly changing environments. —Professor James Heskett Both Dennis Crane and Richard Eckel suggested that a broader view of the competitive spectrum... View Details

Keywords: by James Heskett

June 2023
Case

Block: Creating an Ecosystem of Ecosystems

By: Lauren Cohen, Richard Ryffel, Grace Headinger and Ruoshi Qi

At Investor Day 2022, Block announced a new vision for its businesses: creating an ecosystem of ecosystems. Outside the norm for many public growth companies, Block had recently acquired a variety of new business streams in the creator economy and Bitcoin despite a... View Details