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  • November 2020
  • Article

Disrupting the Disruptors or Enhancing Them? How Blockchain Re‐Shapes Two‐Sided Platforms

By: Daniel Trabucchi, Antonella Moretto, Tommaso Buganza and Alan MacCormack
The importance of platform‐based businesses in the modern economy is growing continuously and becoming increasingly relevant. Specifically, the deployment of digital technologies has enhanced the applicability of two‐sided business models, enabling companies to act not... View Details
Keywords: Blockchain; Two-Sided Platforms; Business Model; Innovation and Invention; Technological Innovation
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  • August 2017 (Revised June 2018)
  • Case

Enpara.com: Digital Bank at a Crossroad

By: Sunil Gupta and Eren Kuzucu
In March 2017, Elsa Pekmez Atan (MBA 2004), was wondering about the future of Enpara.com, a digital-only banking platform of QNB Finansbank. Since its launch in October 2012, Enpara had been successful in attracting over 600,000 customers by appealing to digital savvy,... View Details
Keywords: Innovation; Competition; Banks and Banking; Business Model; Product Launch; Competitive Strategy; Integration; Innovation and Invention; Decision Making; Strategy; Emerging Markets; Digital Transformation; Banking Industry; Turkey
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  • 26 Mar 2006
  • Research & Ideas

The Office of Strategy Management

non-scorecard users. Based on our research and client work, we created a model to describe the roles and responsibilities of an OSM, as described in the recent Harvard Business Review article. Some of these... View Details
Keywords: by Martha Lagace
  • 08 Sep 2015
  • First Look

September 8, 2015

a detailed financial model that will help students analyze the impact of hiring additional sales people and the consequent impact on sales and profits. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/813114-PDF-ENG Harvard... View Details
Keywords: Carmen Nobel
  • 27 Feb 2018
  • First Look

First Look at New Research and Ideas, February 27, 2018

its members in several prolonged, tightly clustered sessions, or (2) path-clearing by helping a team address a persistent deficit via briefer, intermittent sessions throughout a project's life. We present a model theorizing these... View Details
Keywords: Sean Silverthorne
  • 06 Sep 2022
  • Blog Post

To Go-Go: A Foodtech Startup Serves Up Scale in Latin America

enrolled in the course Challenges and Opportunities in the Restaurant Industry. In it, Izquierdo began sketching the outline of a tech-enabled business model that would eliminate everything she disliked... View Details
  • 27 Jan 2009
  • First Look

First Look: January 27, 2009

external watchdogs—security analysts, credit-rating agencies, and regulatory agencies—fail to bark? What actions can prevent Enron-type breakdowns in the future? Innovation Corrupted addresses each of these questions. A Sense of Urgency Author:John P. Kotter... View Details
Keywords: Martha Lagace
  • 18 Jul 2022
  • Research & Ideas

After the 'Crypto Crash,' What's Next for Digital Currencies?

environment is one in which we have a lot of potential to do that. We still don’t know what the long-run, successful business models and infrastructure solutions are going to look like. We don’t know if... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Financial Services; Technology
  • Web

General Management Awards & Honors - Faculty & Research

HBS Community in 2022. Hubert Joly : Recipient of 2022 Stanley Hoffman Award from Sciences Po American Foundation. Geoffrey G. Jones : Winner of the Inaugural European Business History Association Lifetime Achievement Award in 2022.... View Details
  • 19 May 2021
  • Op-Ed

Why America Needs a Better Bridge Between School and Career

education and training have too often reinforced barriers between working and learning, rather than bridging the worlds of education and employment. This is an opportune moment to re-evaluate the country’s fundamental approach to human capital development. To... View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

It’s a sad fact of doing business: customers leave. “You’d like to have 100 percent of customers stay 100 percent of the time,” says Harvard Business School Professor Sunil Gupta. “But that’s just not the case.” There can be plenty of... View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
  • 01 Mar 2011
  • First Look

First Look: March 1

an acquisition is to fundamentally change a company's growth trajectory. In those deals, the acquirer uses the target's business model as a platform for growth. Because the View Details
Keywords: Sean Silverthorne
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

that internal support or shared services groups provide, such straight-across cost or numeric comparisons become meaningless. Today's successful support unit earns its keep by being a trusted partner to the business units it serves. So,... View Details
Keywords: by Robert S. Kaplan; Service
  • April 2008
  • Module Note

Improvement with Customer-Operators

By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Explores how firms can systematically leverage their customer-operators in the organizational improvement process is... View Details
Keywords: Service Operations; Performance Improvement; Customer Focus and Relationships; Framework; Employees; Business Model; Management Practices and Processes; Organizational Design
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  • 17 Nov 2020
  • Research & Ideas

Why a Blended Workforce May Be Key to Lasting Competitive Advantage

In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details
Keywords: by Joseph B. Fuller
  • 13 Aug 2021
  • Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

performance and career outcomes,” the paper says. Will companies embrace remote work long term? Despite the seismic shift many companies made to remote work during the pandemic, some business leaders remain concerned about adopting the... View Details
Keywords: by Lane Lambert
  • Web

Sustainable Investing Course | HBS Online

Featured Exercises Categorize business model characteristics and environmental, social, and governance criteria Reflect on challenges and opportunities of sustainability strategies 5 hrs Module 2 Public... View Details
  • Web

Understanding Entrepreneurial Opportunity in Kazakhstan - Global Activities 2020

investors in London and New York? Kaspi.kz’s business model is one that is unlikely to have developed elsewhere, says Victoria Ivashina, the Lovett-Learned Professor of Finance and the faculty chair of HBS’s... View Details
  • 27 Sep 2021
  • Blog Post

Working to Change the Food System

believed I was best positioned to drive innovations in business models and strategies, and bring new, world-changing technologies to market. I came to HBS to get exposure to people from different backgrounds... View Details
  • 30 Jul 2012
  • Research & Ideas

How Technology Adoption Affects Global Economies

It's not often that a best seller inspires academic research. If anything, it's usually the other way around. But Harvard Business School Associate Professor Diego A. Comin was motivated by reading Guns, Germs, and Steel, Jared Diamond's... View Details
Keywords: by Carmen Nobel