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  • October 1991 (Revised September 1998)
  • Case

Maxwell Appliance Controls

By: Robert S. Kaplan
A profitable manufacturing division of a large company is looking for new ways to identify sources of productivity improvements. Led by its senior finance officer, an activity-based cost system is developed to identify activities performed for its highly varied product... View Details
Keywords: Activity Based Costing and Management; Management Teams; Quality; Performance Improvement; Organizational Culture; Problems and Challenges; Production; Manufacturing Industry
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  • 24 Apr 2014
  • News

Meeting an essential health care need in India

increasing capacity (more beds in less space) without compromising revenue or the care, comfort, and safety of patients. Since 2010, when Sundaram won the first annual HBS Alumni New Venture Contest, the... View Details
  • 12 Jul 2011
  • First Look

First Look: July 12

performance improvement. We highlight implications for institutional theory, managers, and policymakers. Download the paper: http://www.hbs.edu/research/pdf/12-001.pdf Issuer Quality View Details
Keywords: Carmen Nobel
  • November 1992 (Revised January 2002)
  • Case

Process Control at Polaroid (A)

By: H. Kent Bowen and Steven C. Wheelwright
Describes the initial efforts at a film production plant to shift from a traditional QC inspection mentality to a worker-based process control mentality. Students can prepare SPC charts, propose actions needed, and combine steps into an overall action plan. View Details
Keywords: Management Systems; Operations; Quality; Factories, Labs, and Plants; Business Processes; Change Management; Consumer Products Industry; Manufacturing Industry
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  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

pronounced in banks, and with higher pre-adoption information asymmetry, consistent with investors expecting net information quality benefits from IFRS adoption. We also find that the reaction is less... View Details
  • October 1986 (Revised March 1989)
  • Case

Singapore Airlines (A)

New competition has led to doubts about Singapore Airlines' excellent reputation for in-flight services. The key to maintaining or improving service is the attitude and proficiency of the cabin crews. The company now discovers that there may be problems in this group.... View Details
Keywords: Quality; Service Operations; Employees; Air Transportation Industry; Singapore
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  • 03 Dec 2015
  • Op-Ed

How "New Nuclear" Power Could Save the Planet—If Regulators Would Allow It

Leaders from some 150 nations have convened in Paris this week for the COP21 conference with a singular goal: to fight the global threat of climate change. Each of them have brought to Paris their own national plan for reducing greenhouse gas emissions that drive... View Details
Keywords: by Joseph Lassiter; Energy
  • 23 Apr 2001
  • Research & Ideas

Market Research Meets the “People Factor”

"Managers might themselves try to identify their own 'comfort zones' for surprise," according to Zaltman and Deshpandé. Sheer quality of a research report is usually not enough. If the results are... View Details
Keywords: by Martha Lagace
  • April 29, 2020
  • Article

The Case for AI Insurance

By: Ram Shankar Siva Kumar and Frank Nagle
When organizations place machine learning systems at the center of their businesses, they introduce the risk of failures that could lead to a data breach, brand damage, property damage, business interruption, and in some cases, bodily harm. Even when companies are... View Details
Keywords: Artificial Intelligence; Machine Learning; Internet and the Web; Safety; Insurance; AI and Machine Learning; Cybersecurity
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  • 09 Jan 2006
  • What Do You Think?

Should More Transparency Extend to Education for Management?

other interested parties, and (3) would create subtle pressures that would raise the quality of preparation for, and involvement in, class discussion View Details
Keywords: by James Heskett; Education
  • 12 Jul 2004
  • Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

right kind of competition working. The health care system can achieve stunning gains in quality and efficiency. And employers, the major purchasers of health care services,... View Details
Keywords: by Michael E. Porter; Health
  • February 1987 (Revised January 1989)
  • Case

SmithKline Consumer Products: The Contac Relaunch

In March 1986, a tamperer contaminated CONTAC Cold Capsules, SmithKline Consumer Product's most popular product. To relaunch CONTAC after withdrawing it from the market, the management team had to present a plan of action to the corporation board. They knew CONTAC's 25... View Details
Keywords: Safety; Crisis Management; Product Launch; Pharmaceutical Industry
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  • 08 Dec 2015
  • First Look

December 8, 2015

quality and efficiency. The introduction of this transparency contributed to a 22.2% increase in customer-reported quality and reduced throughput... View Details
Keywords: Sean Silverthorne
  • May 1993
  • Case

Patient Transfusion Services Lab of Central Blood Bank

By: James L. Heskett
The vice president of the Lab and Clinical Services at Central Blood Bank is faced with the challenge of convincing a hospital to use economical shared patient transfusion testing services. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Mathematical Methods; Customer Satisfaction; Health Industry
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  • 06 May 2019
  • Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

to appeal to young would-be smokers. But corporate distrust runs so deep for some consumers that constructive dialogue is virtually impossible; consider vaccination skeptics who criticize Big Pharma’s influence, despite considerable research that upholds vaccines’... View Details
Keywords: by Danielle Kost; Health
  • 08 Mar 2016
  • First Look

March 8, 2016

often work directly with the companies they study. I then survey the factors that influence the quality of UGC. Quality is influenced by factors including promotional content, peer effects between... View Details
Keywords: Sean Silverthorne
  • February 1990 (Revised March 1990)
  • Case

Quantum Semiconductor, Inc.

By: Janice H. Hammond and Roy D. Shapiro
Quantum is faced with a difficult ethical dilemma--industry studies provide evidence that chemicals used in semiconductor manufacturing may cause women working in fabrication cleanrooms to suffer a higher likelihood of spontaneous abortions. The possibility of other... View Details
Keywords: Safety; Prejudice and Bias; Law; Equality and Inequality; Cost; Production; Ethics; Health; Gender; Semiconductor Industry
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  • 14 May 2008
  • Research & Ideas

Getting Down to the Business of Creativity

in captivity? Three professors in Harvard Business School's Entrepreneurial Management unit who focus on the study of creativity recognize the romantic allure of believing it's a rare quality bestowed on a chosen few, but all agree that... View Details
Keywords: by Julia Hanna; Retail; Apparel & Accessories; Fashion; Entertainment & Recreation
  • 29 Mar 2016
  • First Look

March 29, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, View Details
Keywords: Sean Silverthorne
  • 04 Jun 2014
  • What Do You Think?

Does Internet Technology Threaten Brand Loyalty?

some people will always need references such as brands. Others will be more adventurous, enjoying the search for new features. "At the core of human behaviour is human biology and that will not change because of information... View Details
Keywords: by James Heskett; Advertising; Consumer Products; Technology