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  • 23 Jul 2014
  • Lessons from the Classroom

Innovation Is Magic. Really

authors also teamed to write The Magic of Innovation, published in the European Business Review earlier this year. A Magical Process Thomke maintains that innovative managers looking to create successful new products or services can... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 29 May 2012
  • First Look

First Look: May 29

Business-to-Business Marketing, edited by Gary L. Lilien and Rajdeep Grewal. Edward Elgar Publishing Company, 2012 Abstract This chapter focuses on the topic of coordinating marketing and sales in Business-to-Business (B2B) organizations.... View Details
Keywords: Sean Silverthorne
  • 13 Dec 2022
  • News

The First Five Years: Christine Keung and Reggie Smith

Weinzierl, published in November 2021 "We worked with the state's Small Business Administration to help small-businesses access to Paycheck Protection Program loans in 2020." What drew you to this work? Reggie: "We grew up on opposite... View Details
  • September 2013
  • Case

PadFone vs. FonePad

By: Willy Shih and Sen Chai
To Jonney Shih, Chairman of ASUSTek Computer, the introduction of Apple's iPad made clear the need to transition his company to a new cloud-computing era. But the company's roots in the manufacture of Windows-powered desktop and notebook PCs bounded the creativity of... View Details
Keywords: Mobile Phones; Smartphone; Tablet Computer; Android; Recombination; Design Thinking; Innovation and Invention; Innovation and Management; Innovation Strategy; Technological Innovation; Growth and Development Strategy; Strategy; Adaptation; Business Strategy; Commercialization; Competitive Strategy; Information Technology; Internet and the Web; Mobile and Wireless Technology; Information Technology Industry; Information Technology Industry; Information Technology Industry; Information Technology Industry; Asia; Taiwan; Europe; United States
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  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

at Harvard Business School. He has published extensively on the challenges of accountability and performance management facing nonprofit organizations, including the award-winning book NGOs and Organizational Change: Discourse, Reporting,... View Details
Keywords: by Julia Hanna
  • 01 Apr 2002
  • News

Back in Business

keys. Around 3 a.m., he decided to walk to the WTC site. "It was a vision of hell - dark and still, except for the fires and the noise they made. There was twisted rubble everywhere, crushed fire trucks, crews of soot-covered rescue... View Details
Keywords: 9/11; NYC; New York City; Government
  • 15 Feb 2011
  • First Look

First Look: Feb. 15

published field studies of men doing dangerous work, to induce a model of how organizational cultures equip men to "do" and "undo" gender at work. Breakthrough Inventions and the Growth of Innovation Clusters... View Details
Keywords: Sean Silverthorne
  • February 2025 (Revised February 2025)
  • Case

Managing Complexity at mymuesli

By: Thomas Graeber and Stacy Straaberg
In April 2009, direct-to-consumer e-commerce muesli brand mymuesli faced a flood of customer questions. The breakfast cereal startup enabled users to order personalized muesli on its website by choosing from 75 organic ingredients for a total of 566 quadrillion... View Details
Keywords: Customer Satisfaction; Decisions; Food; Product Marketing; Product Positioning; Product Launch; Problems and Challenges; Behavior; Competitive Advantage; Customization and Personalization; Segmentation; Internet and the Web; Food and Beverage Industry; Europe; Germany
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  • 01 Apr 1997
  • News

A Conversation with Dean Clark

Abernathy, we used our experiences in the auto industry in Japan to better understand what was going on in productivity, quality, and innovation. I became an inveterate comparatist. And I've never met a researcher who's had a similar... View Details
  • 24 Jul 2013
  • Op-Ed

Detroit Files for Bankruptcy: HBS Faculty Weigh In

some incredible exceptions that prove the rule, like Atlantis or Pompeii—cannot just be dissolved. Places recover from all sorts of catastrophes including natural disasters and wars. Along the spectrum of catastrophic events, a fiscal... View Details
Keywords: by John Macomber, Robert C. Pozen, Eric D. Werker & Benjamin Kennedy; Auto
  • January 2021 (Revised May 2021)
  • Case

Ocado Group: Ready for the Future

By: José B. Alvarez, Damien McLoughlin and Natalie Kindred
Keywords: Growth and Development; Innovation and Invention; Innovation and Management; Innovation Strategy; Innovation Leadership; Strategy; Disruption; Disruptive Innovation; Internet and the Web; Consumer Behavior; Crisis Management; Customer Value and Value Chain; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; United Kingdom; United States; Europe
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  • 01 Sep 2013
  • News

Alumni News | Book Briefs

Life, Liberty, and the Pursuit of Food Rights: The Escalating Battle over Who Decides What We Eat by David E. Gumpert (OPM 5, 1981) (Chelsea Green Publishing) Do Americans have the right to get their food from farmers, neighbors, and local producers? Yes, say Gumpert... View Details
Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet)
  • 01 Sep 2007
  • News

Getting Security Right

MILLS: Many business leaders do not know enough about markets and business practices abroad. In his many years of teaching and research on the topic of leadership, HBS professor emeritus D. Quinn Mills developed a “natural concern” about America’s approach to foreign... View Details
Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet)
  • 23 Nov 2009
  • Research & Ideas

Management’s Role in Reforming Health Care

are used to good service from other industries and expect higher performance than they see on the delivery sector. They obviously worry a lot about whether their insurance will cover the medical services they need, but they are also... View Details
Keywords: by Martha Lagace; Health
  • 28 Oct 2008
  • First Look

First Look: October 28, 2008

creative destruction following U.S. banking deregulations using Census Bureau data. U.S. banking reforms brought about exceptional growth in both entrepreneurship and business closures. The vast majority of closures, however, were the new... View Details
Keywords: Martha Lagace
  • 16 Aug 2010
  • Lessons from the Classroom

HBS Introduces Marketing Analysis Tools for Managers

Harvard Business Publishing has released new toolkits to help managers make key marketing decisions on market analysis, breakeven analysis, customer lifetime value, profit and pricing, and analyzing the competitive environment. The five... View Details
Keywords: by Sarah Jane Gilbert
  • 01 Sep 2020
  • News

Alumni and Faculty Books for September 2020

human competition—and even the future of humanity itself. Featuring select interviews from the biggest names in the industry, The Book of Esports weaves tales of trust, betrayal, and superhuman reflexes into predictive frameworks, explaining exactly why the View Details
  • Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Retail Industry; United States
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  • Web

Dean Srikant Datar’s 2025 Commencement Remarks | About

Dean Srikant Datar’s 2025 Commencement Remarks Published May 29, 2025 Share via Facebook Share via LinkedIn Print Share via email Members of the MBA and Doctoral Classes of 2025; esteemed Alumni Achievement Award recipients; families,... View Details
  • 02 May 2018
  • Blog Post

Should Companies Disclose Employee Compensation?

extend? What do you think? References: Adam Bryant, He’s Not Bill Gates, or Fred Astaire, The New York Times, February 14, 2010, p. B2. Ray Dalio, Principles: Life and Work, (New York: Simon & Schuster, 2017) This post was originally View Details
Keywords: All Industries