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Show Results For
- All HBS Web
(5,435)
- People (16)
- News (2,045)
- Research (2,750)
- Events (8)
- Multimedia (223)
- Faculty Publications (1,953)
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
customer’s champion and own the problem. “We landed after a delayed 12-hour flight and learned that our connecting flight was gone. Our expectations were low because we flew on a mileage ticket from American Express. The airline agent ignored us. So we called Amex and... View Details
- 19 Sep 2023
- Blog Post
2023 Summer Internships in Business & Environment
Service is a branch of the U.S Department of the Interior, responsible for preserving natural and cultural resources for the American people. Rhea supported the Submerged Resources Center, the NPS’ national dive program. This team helps View Details
- July 2013 (Revised May 2024)
- Case
BMVSS: Changing Lives, One Jaipur Limb at a Time
By: Srikant Datar and Saloni Chaturvedi
Bhagwan Mahaveer Viklang Sahayata Samiti (BMVSS) is an Indian not-for-profit organization engaged in assisting differently-abled persons by providing them with the legendary low-cost prosthesis, the Jaipur Foot, and other mobility-assisting devices, free of cost. Known... View Details
Keywords: Nonprofit Organizations; Financial Condition; Health Care and Treatment; Diversity; Philanthropy and Charitable Giving; Growth and Development Strategy; Health Industry; Health Industry; India; Asia
Datar, Srikant, and Saloni Chaturvedi. "BMVSS: Changing Lives, One Jaipur Limb at a Time." Harvard Business School Case 114-007, July 2013. (Revised May 2024.)
- 19 Apr 2023
- News
A Kick Start for Latin American Startups
unlock partnerships or who can help founders think through problems." The tech MAYA is funding is also fulfilling its transformative mission. Alice, for example, is a Brazilian startup that is upending the health View Details
Keywords: Maureen Harmon
- 18 Feb 2014
- First Look
First Look: February 18
Publications August 2013 Oxford Handbook of Creativity, Innovation, and Entrepreneurship: Multilevel Linkages Innovating without Information Constraints: Organization, Communities, and Innovation When Information Costs Approach Zero By:... View Details
Keywords: Sean Silverthorne
- March 2022 (Revised July 2022)
- Case
Nexleaf Analytics: Saving the World Using the Internet of Things
By: Frank Nagle
In 2019, a decade after co-founding Nexleaf Analytics, CEO Nithya Ramanathan faced an important decision that would impact the ability of the small, but growing, not-for-profit organization to thrive for another decade. Their sensor technologies and big data analytics... View Details
Keywords: Corporate Strategy; Collaborative Innovation and Invention; Technological Innovation; Nonprofit Organizations; Competitive Strategy; Patents; Expansion; Information Technology; Health Industry; Information Industry; Medical Devices and Supplies Industry; Technology Industry
Nagle, Frank. "Nexleaf Analytics: Saving the World Using the Internet of Things." Harvard Business School Case 722-414, March 2022. (Revised July 2022.)
- December 2023
- Teaching Note
Buurtzorg
By: Ethan Bernstein and Tatiana Sandino
Teaching Note for HBS Case No. 122-101. As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were... View Details
- 20 Oct 2015
- First Look
October 20, 2015
illustrative example, we show that production subsidies of higher investment and production cost technologies (such as carbon capture and storage technologies) have no effect on the firm's optimal total capacity when firms own a portfolio... View Details
Keywords: Sean Silverthorne
- Web
Published CSV Cases - Institute For Strategy And Competitiveness
its retail stores. In 2015, the U.S. health care system continued to evolve. Health systems were expanding and consolidating, new health View Details
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
criminal justice reform, other issues like that, health care reform, but the nexus between corporate America and what Black America needs and the most, in my opinion, is employment. And so if we can do... View Details
F. Warren McFarlan
Professor McFarlan earned his AB from Harvard University in 1959, and his MBA and DBA from the Harvard Business School in 1961 and 1965 respectively. He has had a significant role in introducing materials on Management Information Systems to all major programs at... View Details
- May 2021
- Article
Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency
By: J. Hart, K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels and S.D. Halpern
Background: Clinicians’ use of choice architecture, or how they present options, systematically influences the choices made by patients and their surrogate decision makers. However, clinicians may incompletely understand this influence.... View Details
Keywords: Choice Architecture; Health Care and Treatment; Interpersonal Communication; Decision Choices and Conditions; Competency and Skills
Hart, J., K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels, and S.D. Halpern. "Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency." BMJ Quality & Safety 30, no. 5 (May 2021).
- Web
General Management Curriculum - Faculty & Research
(also listed under Entrepreneurial Management) Rohit Deshpande , Henry McGee Spring 2026 Q3Q4 3.0 Field Course: Advanced Business Plans for Innovating in Health Care (also listed under Technology &... View Details
- Web
Business Fundamentals Course - CORe | HBS Online
business decisions Implement analytical techniques in Excel Develop effective pricing strategies Identify sources of competitive advantage through differentiation Evaluate the financial health of a business using financial statements... View Details
- 22 Feb 2022
- News
Lack of Female Scientists Means Fewer Medical Treatments for Women
- 01 Mar 2024
- News
Leading Businesses in a Web3 World
industries ranging from finance to health care and supply chain management to social media. What’s next? And how can we prepare for this revolution? HBS faculty and alumni are working at the forefront of... View Details
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
and source of coherence. The research laboratories in Britain, the Netherlands, the United States, and India were major sources of innovation. From gum health toothpaste to household cleaners, and from insect pollination of oil palms... View Details
- 22 Feb 2023
- Blog Post
Meet the Disability Advocacy and Affinity Group (DAAG)
The Disability Advocacy and Affinity Group (DAAG)) has a mission to destigmatize the experience of living with or being the caretaker of someone with a disability. We cherish the unique perspectives that individuals with disabilities bring to every academic,... View Details
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
writes about VUCA and its application in the business world, says red teamers “don’t simply shoot holes in a plan [they require] leaders to move beyond ‘that won’t happen’ to ‘what if this occurs.” Red team membership should be rotated, he says, and leaders must be... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 09 Jan 2023
- News
Alumna Leads Biggest Ever Debut for a Woman-led Hedge Fund
"SurgoCap will use data science to invest around the theme of how technology can enhance other sectors such as financials, industrials, health care and enterprise data, according to people familiar with the... View Details