Publications

01 Dec 2000
News

Core Values Keep Airline Flying High

another — from top managers down to front-line service representatives — may well be the essential value that sets Southwest apart from other major U.S. airlines, according to the authors. Gittell and Hansman conducted a group interview... View Details

Keywords: Margie Kelley; Air Transportation; Transportation

June 2006 (Revised January 2012)
Case

Teena Lerner: Dividing the Pie at Rx Capital (A)

By: Boris Groysberg, Victoria Winston and Robin Abrahams

Teena Lerner started her own hedge fund firm in 2001 after nearly 20 years as a star biotechnology analyst and hedge fund manager. After the start-up phase, her firm became highly profitable. In 2004, however, one of her four analysts lost a lot of money for the firm.... View Details

Keywords: Managerial Roles; Investment Funds; Performance; Business Startups; Compensation and Benefits; Corporate Finance; Financial Services Industry

October 2005 (Revised August 2006)
Case

Perelson Weiner LLP

By: Thomas J. Steenburgh and Das Narayandas

Perelson Weiner LLP, a successful accounting firm in New York City, is re-evaluating its incentive strategy as it makes plans to grow its business. View Details

Keywords: Accounting; Growth and Development; Compensation and Benefits; Management; Planning; Sales; Motivation and Incentives; Corporate Strategy; Accounting Industry; New York (city, NY)

October 2004 (Revised March 2005)
Case

Citizens Bank

By: Rajiv Lal and Arar Han

In November 2004, Larry Fish, chairman of Citizens Bank, is wondering about the challenges posed by the latest and largest acquisition in the history of the bank. Fish has always believed that the success of Citizens thus far was facilitated by the credo he introduced... View Details

Keywords: Acquisition; Change Management; Customer Focus and Relationships; Employees; Leading Change; Performance Effectiveness; Banking Industry

14 Aug 2019
News

Leading from Within

Leng Lim (left) and Arjan Overwater Leng Lim (MBA 2001)—a partner at Mindkind Institute, Episcopal priest, and practitioner of Vipassana meditation—considers himself an oddity among HBS alumni. So when he met Arjan Overwater (AMP 164, 2003)—a former senior VP for View Details

Keywords: Maureen Harmon

01 Jun 2017
News

Surveying Students’ Summer Plans

group in the Organizational Behaviour and Human Resource Management area. My husband and I plan to eat our way through the incredible Toronto food scene, in addition to taking... View Details

Keywords: Julia Hanna

06 Jan 2010
What Do You Think?

Is a Stringent Climate Change Agreement a Pot of Gold?

causing global warming and turn that energy and resources into actually improving our way of life with limited impact on our world." Tom Dolembo questioned whether agreements are necessary. He believes... View Details

Keywords: by Jim Heskett; Energy; Utilities

01 Mar 2012
News

Great Expectations

Moon Investing in HBS Model Teamwork Donor Spotlight Balanced Scorecard and Beer Game Go High-Tech FIELD 2: Global Intelligence FAQ Innovation is hard. But it is also what drives progress. So while it would be easy to just stay the... View Details

Keywords: Youngme Moon; Colleges, Universities, and Professional Schools; Educational Services

2022
Chapter

Luxury Tourism and Environmentalism

By: Geoffrey Jones

This chapter examines the evolution of luxury tourism and its environmental impact. Whilst mass tourism is widely seen as environmentally damaging, the impact of luxury tourism is nuanced. During the first stage of the growth in the nineteenth century, the numbers of... View Details

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Profile

Irina Gerry

With passion comes the energy needed to stand out among many qualified candidates. How has HBS prepared you for your new job? HBS provided me with tools and support to make a career switch from management consulting to brand View Details

01 Oct 1997
News

Theory & Practice

covers many of the most important issues currently facing business - strategy, innovation, customer focus, global trends, leadership for change, strategic alliances, compensation systems, and community responsibility. Kanter¹s enduring... View Details

24 Jul 2000
Research & Ideas

Something Ventured, Something Gained: A European View of Venture Capital

Atlas Venture's Montanus cautioned that "providing money alone is no longer enough." From business development and marketing to human resource management, firms today have to be able to supply... View Details

Keywords: by James E. Aisner; Financial Services

Web

2023 Symposium - Race, Gender & Equity

Business School Lakshmi Ramarajan is the Anna Spangler Nelson and Thomas C. Nelson Associate Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. Her research examines the management and... View Details

Web

Collecting Strategy | Baker Library

our strong collection foundation. We are committed to strengthening our collections to provide unique resources for exploring the important theories, organizations, movements, and individuals that have shaped the business world today,... View Details

2015
Working Paper

Incentives versus Reciprocity: Insights from a Field Experiment

By: Doug J. Chung and Das Narayandas

We conduct a field experiment in which we vary the sales force compensation scheme at an Asian enterprise that sells consumer durable goods. With variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of... View Details

Keywords: Sales Force Compensation; Field Experiment; Heterogeneity; Loss Aversion; Reciprocity; Motivation and Incentives; Salesforce Management; Compensation and Benefits

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February 2014
Background Note

Furloughs: An Alternative to Layoffs for Economic Downturns

By: Sandra J. Sucher and Susan J. Winterberg

This note describes the practice of employee furloughs (also known as work sharing or short-time work) including their regulatory frameworks in different countries and the business and ethical implications of their use. View Details

Keywords: Work Sharing; Furloughs; Temporary Layoff; Short Time Work; Employee Relationship Management; Job Cuts and Outsourcing

April 2010
Teaching Note

IBM: The Corporate Service Corps (TN)

By: Christopher Marquis, Alison Comings and Bobbi Thomason

Teaching Note for [409106]. View Details

Keywords: Service Operations; Employees; Partners and Partnerships; Non-Governmental Organizations; Developing Countries and Economies; Corporate Social Responsibility and Impact; Programs; Global Strategy; Computer Industry; Information Technology Industry; Ghana; Tanzania; Romania; Philippines; Viet Nam

November 2011 (Revised February 2012)
Supplement

Foxconn Technology Group (B)

By: Robert G. Eccles, George Serafeim and Beiting Cheng

The (B) case presents Foxconn’s plan to replace manual labor with robots and move some of its employees to more interesting and sophisticated jobs. View Details

Keywords: Multinational; Labor Market; Electronic Manufacturing Services; Health ＆ Wellness; Robots; Automation; Social Responsibility; Employee Relationship Management; Safety; Corporate Social Responsibility and Impact; Technology Industry; China