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  • December 2000 (Revised February 2007)
  • Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details
Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Food and Beverage Industry; Food and Beverage Industry
Related
  • January 1997 (Revised March 1998)
  • Case

Oscar Mayer: Strategic Marketing Planning

By: John A. Quelch
The marketing director of Oscar Mayer faces a series of strategic marketing options regarding established and new products, including budget and capacity allocation decisions. View Details
Keywords: Decisions; Marketing Strategy; Product Launch; Product Development; Food and Beverage Industry; Food and Beverage Industry; United States
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  • February 1997
  • Case

Archer Daniels Midland: Direction and Strategy

By: Ray A. Goldberg and Thomas N. Urban Jr
Sets out the strategy and competitive competencies of one of the leading grain trade and processing companies in the world. An overview of the company's innovations in corn and oilseed by-products is provided. The strategy of the firm is to add by-products to corn,... View Details
Keywords: Innovation and Invention; Strategic Planning; Business Strategy; Value Creation; Food and Beverage Industry; Food and Beverage Industry
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  • September 1984 (Revised September 1993)
  • Case

Nestle S.A.: International Marketing (A)

By: John A. Quelch
A senior manager at Nestle's headquarters is reviewing the role of the central marketing staff with respect to Nestle's operating companies around the world. Two specific examples of the role of the central staff in guiding the advertising and packaging decisions of... View Details
Keywords: Globalized Firms and Management; Organizational Design; Organizational Structure; Marketing; Operations; Advertising; Management Teams; Food and Beverage Industry; Food and Beverage Industry; Switzerland
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  • February 1982 (Revised August 1985)
  • Case

U.S. Retail Coffee Market (A)

Set in mid-1978, this case covers all aspects of the U.S. retail coffee market both cross-sectionally and historically. The market is recovering from dramatic price rises and volume drops. The overall issue is the forecast of future market evolution and the... View Details
Keywords: Marketing Strategy; Industry Growth; Market Timing; Food and Beverage Industry; Food and Beverage Industry; United States
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  • August 1992 (Revised February 1998)
  • Supplement

Star Distributors, Inc. (B)

By: David A. Thomas
Presents the dilemma of Don Waters, vice president of Franchise Operations at Belmont Beverages. Waters must must decide what to do about the conflict between two partners in one of Belmont's franchises. View Details
Keywords: Management Teams; Conflict Management; Franchise Ownership; Partners and Partnerships; Food and Beverage Industry; Food and Beverage Industry
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  • April 1986 (Revised January 1993)
  • Case

Au Bon Pain

An eight-year-old company is in the midst of growth. This case follows the company from its inception through its growth stages. Teaching objectives are to understand the problems of growth, partnership, and operations-driven companies. View Details
Keywords: Business Growth and Maturation; Business Startups; Growth and Development; Food and Beverage Industry; Food and Beverage Industry
Related
  • July 1980
  • Case

Colonial Bakery Products Distribution Co.

By: James I. Cash Jr.
Keywords: Food and Beverage Industry; Food and Beverage Industry
Related
  • November 1990 (Revised June 2004)
  • Case

McDonald's and the Environment

McDonald's decides to withdraw its polystyrene plastic packaging for sandwiches and hamburgers after years of defending itself against environmental critics. The decision occurs in the midst of a six-month Joint Task Force study, with the nonprofit Environmental... View Details
Keywords: Announcements; Change Management; Corporate Social Responsibility and Impact; Environmental Sustainability; Retail Industry; Food and Beverage Industry; United States
Related
  • 30 Apr 2018
  • News

How I Built This: Ron Shaich on the Founding of Panera Bread

Keywords: Food Services and Drinking Places; Food Services and Drinking Places
  • 17 Apr 2017
  • News

Panera-bred Leaders Have Risen Throughout the Restaurant Industry

As Ron Shaich (MBA 1978) grew Au Bon Pain and then the Panera Bread Company into the nation’s largest “fast casual” chain, he was also shaping a team of highly skilled restaurant executives. A recent article in the Boston Globe traces the lineage of these... View Details
Keywords: Food Services and Drinking Places; Food Services and Drinking Places
  • 16 Dec 2013
  • News

D’O: Making a Michelin-Starred Restaurant Affordable

Keywords: Food Services and Drinking Places; Food Services and Drinking Places
  • 12 Sep 2017
  • First Look

First Look at New Research and Ideas, September 12, 2017

classes, beauty products, and eSports offerings. Chairman Lee and VC Lee believe that KCON is a good vehicle for accelerating the Hallyu wave of Korean culture that was still sweeping the globe and riding this wave in promoting CJ Group offerings. Indeed, the Group’s... View Details
Keywords: Carmen Nobel
  • 01 Jun 2020
  • What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

establish new policies for treating Prime members differentially in the next distribution crisis? Will we see Amazon go after its retail competitors by increasing its retail store network beyond Whole Foods and some high tech test stores?... View Details
Keywords: by James Heskett; Retail
  • 05 Mar 2024
  • Blog Post

IFC India: Our Godrej Site Visit

provided by Mangroves, which show why conservation is necessary for the well-being of the planet (1): 1. Provision services: Mangroves forests contain food sources eaten by indigenous species and animals (fruits, leaves, fish, prawns,... View Details
  • 19 May 2020
  • News

Exploring the Economics of a Pandemic; Alumni Forums Draw Closer Online

address topics like emotional coping skills, the food supply, and even one on Gospel music. “We want to lift each other up.” Virtual Alumni Forums Offer Deeper Connection in Unsettling Times For the more than 500 alumni participating in... View Details
Keywords: Margie Kelley
  • 01 Jan 2003
  • News

Lillian Lincoln Lambert, MBA 1969

their own food and didn't have electricity until she was eight. Education was important-Lambert's mother was a teacher-but there was no money for college, so after high school she worked as a maid in Manhattan and as a typist at Macy's.... View Details
  • 10 Nov 2015
  • First Look

November 10, 2015

employee at Google's London office, Markus Berger, was thinking whether he should quit his job and go after his dream of becoming an entrepreneur. Berger's idea was to create Dinr, a company that would offer an upscale food ingredient... View Details
Keywords: Sean Silverthorne
  • 24 Mar 2015
  • First Look

First Look: March 24

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2575912   Cases & Course Materials Harvard Business School Case 515-011 Muñoz Group: Sustaining Global Vertical Integration Through Innovation Muñoz Group, which supplied supermarket chains and View Details
Keywords: Sean Silverthorne
  • 11 Aug 2016
  • Cold Call Podcast

Why College Rankings Keep Deans Awake at Night

food is good.” You've got a lot of rankings out there that are looking at seemingly pretty unimportant things like the taste of the food but maybe to that end consumer that's a really important element.... View Details
Keywords: Re: William C. Kirby; Education