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  • March 2019
  • Technical Note

Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains (Abridged)

By: Tatiana Sandino
This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details
Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Service Industry
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  • 28 Apr 2014
  • Research & Ideas

Football Stars Debate ‘The Social Capital of the Savvy Athlete’

Sherman (@RSherman_25) March 29, 2014 Elberse asked about how Twitter has influenced the players' associations with in philanthropic organizations, noting Fitzgerald's involvement in breast cancer awareness, multiple humanitarian trips to... View Details
Keywords: by Carmen Nobel; Sports
  • April 2006 (Revised March 2007)
  • Case

Drexel Burnham Lambert (A): "The Smartest People on Wall Street Can be Had"

By: Boris Groysberg, Anahita Hashemi and Brendan Reed
In February 1990, Drexel Burnham Lambert declared bankruptcy amid a slew of scandals. Equities chief Arthur Kirsch hoped to keep his high-performing 600-person team intact. Could he find a company that would take on such a massive group hire? Competitors were already... View Details
Keywords: Decision Making; Decision Choices and Conditions; Insolvency and Bankruptcy; Selection and Staffing; Leadership; Negotiation; Groups and Teams; Power and Influence; Society
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  • April 1987 (Revised April 1987)
  • Case

Tiberg Co.

By: Michael Beer and Daniel J. Isenberg
Describes the efforts of a vice president of purchasing to coordinate and centralize purchasing procedures in a multinational company. He encounters a lack of active cooperation. A rewritten version of an earlier case by G. Lombard. View Details
Keywords: Cost Management; Multinational Firms and Management; Governance Controls; Managerial Roles; Organizational Change and Adaptation; Organizational Design; Power and Influence
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  • 02 May 2005
  • What Do You Think?

Where is Consumer Generated Marketing Taking Us?

Summing Up Consumer generated marketing is a fact of life to which all of us will have to adapt. Adaptation means learning how to use CGM to provide one form of input in fashioning product and marketing decisions. Those are the messages... View Details
Keywords: by James Heskett
  • 13 Aug 2007
  • Research & Ideas

The Dark Side of Trust

boosted interest significantly. We asked Oberholzer-Gee to discuss the research and the lessons for managers. Sean Silverthorne: What interested you in doing research in this area? Felix Oberholzer-Gee: In much of my research, I am... View Details
Keywords: by Sean Silverthorne; Service
  • 09 Feb 2016
  • First Look

February 9, 2016

signals, we consider the influence of singular sector-level triggers, which we call entrepreneurial beacons. We argue that the actions or outcomes of salient organizations attract and motivate entrepreneurs,... View Details
Keywords: Sean Silverthorne
  • 10 Mar 2011
  • What Do You Think?

To What Degree Does the Job Make the Person?

influence one another. It is leading to advice and training designed to change behaviors that influence perceptions and possibly even increase... View Details
Keywords: by James Heskett
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

influence on the family's portfolio decisions. Consistent with this, we find that family trustees significantly overweight their 401(k) client firm's stock. Trustee overweighting is more pronounced when the conflict of interest of the... View Details
Keywords: Martha Lagace
  • 04 Oct 2011
  • First Look

First Look: October 4

relationship using data from 93 change projects conducted by clinical managers at the National Health Service in the United Kingdom. The results show social position, both within the field and within the organization, View Details
Keywords: Sean Silverthorne
  • 06 Apr 2009
  • Research & Ideas

Cheers to the American Consumer

concerned or burdened by history. Many live for today or for the next new thing. Early adopters and lead users of new products are listened to and applauded. Their opinions are sought on the Internet. They... View Details
Keywords: by John Quelch
  • 22 Jan 2018
  • Sharpening Your Skills

Why You Are Unhappy at Work

everyone’s game. Christopher Stanton uses an experiment with rotating supervisors to study their influence over teams. Related Research Papers Research Paper: Seeking to Belong: How the Words of Internal and... View Details
Keywords: by Sean Silverthorne
  • 13 Jul 2011
  • Research & Ideas

Experimental Researcher Helps Improve Health Care in Zambia

Sometimes big ideas start with small experiments. That's been the experience of Harvard Business School professor Nava Ashraf, whose experimental approach to research in developing countries has produced insights that have influenced... View Details
Keywords: by Roger Thompson; Health
  • 05 Jul 2004
  • Research & Ideas

Radical Change, Entrepreneurial Opportunity

firm, how do you adapt to this really new technology? And as an established firm, how can you influence the perspective of others and ultimately the industry's evolution? In... View Details
Keywords: by Michael J. Roberts; Technology
  • Article

Creating Value Together

By: Maxim Sytch and Ranjay Gulati
Conventional wisdom suggests that companies should avoid growing dependent on their business partners. If one company, the thinking goes, grows too dependent on a counterpart by getting the entire input for a particular activity from it and is not able to switch... View Details
Keywords: Supply Chain Management; Performance Improvement; Partners and Partnerships; Power and Influence; Value Creation
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  • 25 Sep 2024
  • Blog Post

HBS Latino Student Association Spotlight: Mireya Iglesias Ayala (MBA 2025)

too. I believe this is a powerful mindset, one of empathy and humbleness. These values influence my individual leadership philosophy, a concept often discussed here at HBS. Mine is rooted in my Mexican... View Details
  • Research Summary

Mastering Strategy Execution

By: Robert Simons

Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details

  • 19 Dec 2011
  • Research & Ideas

Climbing the Great Wall of Trust

In recent conversations with US executives doing business in China, Harvard Business School Assistant Professor Roy Y.J. Chua heard about a new trend. In an East Asian version of cutting deals on the golf course, Chinese executives often take partners to teahouses to... View Details
Keywords: by Michael Blanding
  • March 2010
  • Article

Interpersonal Authority in a Theory of the Firm

By: Eric J. Van den Steen
This paper develops a theory of the firm in which a firm's centralized asset ownership and low-powered incentives give the manager, as an equilibrium outcome, interpersonal authority over employees (in a world with open disagreement). The paper thus provides... View Details
Keywords: Theory; Assets; Ownership; Motivation and Incentives; Governance Controls; Power and Influence; Projects; Perspective; Employees
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  • 01 May 2019
  • Blog Post

Viewpoints: Synthetic Thinking with a Humble Mindset

evidence to support our side and argue against the other.) Taking a position and conveying a persuasive argument is a very important skill, but once we flesh out both sides of... View Details