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  • April 2014
  • Supplement

Managing Change at Axis Bank (B)

By: Paul Healy and Rachna Tahilyani
Axis Bank is India's third largest private sector bank. In April 2009, Shikha Sharma, an outsider was appointed as its CEO. She took over from a person who had overseen ten years of rapid growth at the bank. The selection of an outsider as the new CEO surprised many... View Details
Keywords: Change Management; Transformation; Organizational Culture; Organizational Change and Adaptation; Leadership Style; Leading Change; Valuation; Finance; Banks and Banking; Financial Services Industry; Banking Industry; India
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  • February 2011 (Revised April 2012)
  • Case

PepsiCo Peru Foods: More than Small Potatoes

By: Rosabeth M. Kanter, Rakesh Khurana, Rajiv Lal and Matthew Bird
The regional head of supply chain for PepsiCo South America Foods and his team had worked for 10 years to realize their dream of creating an agricultural research center in Peru that could provide more productive and healthier varieties of potatoes for the Frito-Lay... View Details
Keywords: Food; Supply Chain; Planning; Growth and Development Strategy; Leading Change; Agriculture and Agribusiness Industry; Peru
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  • October 2002 (Revised April 2007)
  • Case

Dell Computers (A): Field Service for Corporate Clients

By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
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  • 19 Apr 2021
  • News

Ari Emanuel Takes on the World

  • 21 Apr 2021
  • Video

Legacy, Leadership and Transformation at America's National Ballet Company

  • 14 Feb 2023
  • HBS Case

Is Sweden Still 'Sweden'? A Liberal Utopia Grapples with an Identity Crisis

Aren’t Business Leaders More Vocal About Immigration Policy? People Trust Business, But Expect CEOs to Drive Social Change Making Diverse Leadership a Priority at Whittier College Feedback or ideas to share? Email the Working Knowledge View Details
Keywords: by Lane Lambert
  • Web

Entrepreneurship - Faculty & Research

specialists—an "operating team" that is an order of magnitude larger than that of any other VC firm. Furthermore, the operating team aims to not only assist a16z portfolio companies, but also to be broadly helpful to all parties in the... View Details
  • 29 Jul 2002
  • Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

effects, and the dearth of rigorous empirical research, my research team and I set out to tackle the problem. My research team and I investigated time pressure and creativity as part of a multi-year research... View Details
Keywords: by Sean Silverthorne; Education; Fine Arts
  • 01 Dec 2023
  • News

Endless Possibilities

parent company. “It’s a place for possibilities, to explore and create relationships that are meaningful to the user.” Iosotaluno notes that trust, safety, and empowerment are key when it comes to user experience; to that end, more than 70 percent of the company’s... View Details
Keywords: Julia Hanna
  • 12 Dec 2023
  • Research & Ideas

COVID Tested Global Supply Chains. Here’s How They’ve Adapted

You Might Also Like: Have We Seen the Peak of Just-in-Time Inventory Management? Fed Up Workers and Supply Woes: What's Next for Dollar Stores? COVID-19 Shines New Light on Working Conditions in Supply Chains Feedback or ideas to share? Email the Working Knowledge... View Details
Keywords: by Scott Van Voorhis
  • February 2008
  • Case

EFI, Inc. (A)

By: David B. Godes and Lauren Barley
EFI has a unique sales compensation challenge. They cannot allocate sales credit for their core product to individual salespeople. So, they've historically paid the sales force as a team. This has worked out fine, since they've been a near-monopoly seller of a single... View Details
Keywords: Change Management; Compensation and Benefits; Performance Evaluation; Groups and Teams; Salesforce Management; Motivation and Incentives
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  • 05 May 2022
  • Research & Ideas

Why Companies Raise Their Prices: Because They Can

inflation in prices since the onset of the pandemic, consumers are still buying, likely reflecting a lower price sensitivity. This could continue to allow companies to raise prices faster,” MacKay says. Feedback or ideas to share? Email the Working Knowledge View Details
Keywords: by Rachel Layne
  • Web

2023 Reunion Presentations - Alumni

leaders that integrates knowledge from the two schools and is delivered via HBS Online. In this session, participants will learn how the team is adapting business concepts for the education environment that are not typically taught to... View Details
  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

rapid growth from its Austin, Texas, home across the country. Managers operated stores like autonomous fiefdoms, able to tailor offerings based on customer preferences for fresh, local produce. Employees—also known as team members—built... View Details
Keywords: by Michael Blanding; Food & Beverage
  • Web

Skydeck - Alumni

field with Chicago Bears team chaplain Jonathan Wilkins (MBA 2007) How Music Forged a Fighter for Free Expression Hunter Heaney (MBA 1996) , executive director of The Voice Project, on protecting artistic expression at home and abroad and... View Details
  • 15 May 2015
  • Research & Ideas

Kids Benefit From Having a Working Mom

model who showed you that women work both inside and outside the home. We wanted to see how that played out." The research team aimed to find out whether growing up with a working mom influenced several factors, including employment,... View Details
Keywords: by Carmen Nobel
  • 01 Mar 2023
  • What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

(iStockphoto/PeopleImages) An organization’s mission is widely recognized as its reason for being. Enlightened leaders have long known and believed that the heart of an organization’s culture is described not just by “how we do things around here,” but also by “why we... View Details
Keywords: by James Heskett
  • Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care Value-Based Health Care Cases & Teaching Notes Key Concepts Key Stakeholders Publications Team Work With Us Presentations Key... View Details
  • 17 Jan 2023
  • In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
Keywords: by Avery Forman
  • 24 Jul 2000
  • Research & Ideas

Value Maximization and Stakeholder Theory

critical functions are part of the competitive and organizational strategy of any team or organization. Adopting value creation as the scorekeeping measure does nothing to relieve us of the responsibility to do all these things and more... View Details
Keywords: by Michael C. Jensen