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  • Web

Published CSV Cases - Institute For Strategy And Competitiveness

its retail stores. In 2015, the U.S. health care system continued to evolve. Health systems were expanding and consolidating, new health care delivery models were emerging, reimbursement was changing, while some physician lobbying groups... View Details
  • 03 Jun 2014
  • Blog Post

Springing Forward on Social Enterprise Career Paths

Hello from HBS Social Enterprise Initiative! We apply innovative business practices and managerial disciplines to drive sustained, high-impact social change at HBS and beyond. Spring is one of the most exciting (and busy) times at HBS!... View Details
  • April 2008
  • Module Note

Improvement with Customer-Operators

By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Explores how firms can systematically leverage their customer-operators in the organizational improvement process is... View Details
Keywords: Service Operations; Performance Improvement; Customer Focus and Relationships; Framework; Employees; Business Model; Management Practices and Processes; Organizational Design
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  • Blog

Leading Successful Digital Transformation

efficiency of supply chains, and chat bots are used to cut the cost of call centers. While it is always good to reduce costs and improve efficiency, focusing solely on efficiency implicitly assumes that the current operations and business... View Details
  • 22 Feb 2021
  • Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

Selling is changing, but broad generalizations and false dichotomies about ecommerce, big data, and other trends—hallmarks of current sales advice—are keeping business leaders from making sound decisions, says Frank Cespedes, author of a... View Details
Keywords: by Kristen Senz
  • Web

Launching Tech Ventures | HBS Online

Key Concepts Master frameworks and tools to execute a high-quality, profitable business model Discover how to conduct experiments to determine your venture’s value proposition, go-to-market strategy, and... View Details
  • Web

Judges - Alumni

Start-up culture and operations · Business model development · Team building and coaching · New business development Industry Consumer Products and Services (B2C), Technology... View Details
  • October 2020 (Revised March 2021)
  • Supplement

Migros Turkey: Scaling Online Operations During COVID-19 (C)

By: Antonio Moreno and Gamze Yucaoglu
The case opens in August 2020 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are navigating Migros through COVID-19 and the unprecedented... View Details
Keywords: Business Model; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Diversification; Corporate Strategy; Crisis Management; Health Pandemics; Strategic Planning; Food and Beverage Industry; Turkey
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  • 01 Apr 2008
  • First Look

First Look: April 1, 2008

of Boca Junior's business model and how it differs from that of the richer soccer clubs in Western Europe. Also enables an assessment of successful talent and brand management strategies in the context of a... View Details
Keywords: Martha Lagace
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

recognized the urgency for a change in its business model from the traditional “Windows first” strategy, with its reliance mainly on the sales of on-premises licensed software. Thus, the company began to... View Details
Keywords: Dina Gerdeman
  • 08 Jan 2008
  • First Look

First Look: January 8, 2008

suffering incurred by the affected population. We use a political economy model of disaster prevention, supported by case studies and preliminary empirics to explain why some governments prepare well for disasters and others do not. We... View Details
Keywords: Martha Lagace
  • November 2020
  • Article

Disrupting the Disruptors or Enhancing Them? How Blockchain Re‐Shapes Two‐Sided Platforms

By: Daniel Trabucchi, Antonella Moretto, Tommaso Buganza and Alan MacCormack
The importance of platform‐based businesses in the modern economy is growing continuously and becoming increasingly relevant. Specifically, the deployment of digital technologies has enhanced the applicability of two‐sided business models, enabling companies to act not... View Details
Keywords: Blockchain; Two-Sided Platforms; Business Model; Innovation and Invention; Technological Innovation
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  • 10 Dec 2013
  • First Look

First Look: December 10

a comprehensive approach to understanding the drivers of firm location choices by modeling not only the impact of location and firm heterogeneity, but also the strategic interaction among firms. August 2013 Harvard View Details
Keywords: Sean Silverthorne
  • 22 Feb 2022
  • News

Breaking News

business models and journalism, to support news organizations, and raise the capital to effect large-scale structural change in the industry, says Hansen Shapiro. Currently a senior research fellow at the... View Details
Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; Information
  • 21 Nov 2017
  • First Look

First Look at New Research and Ideas, November 21, 2017

available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/317078-PDF-ENG Harvard Business School Case 618-008 CareMore Health System CareMore Health System—a physician-founded care delivery system and health plan—had... View Details
Keywords: Sean Silverthorne
  • 25 Oct 2016
  • First Look

October 25, 2016

develop a theoretical model introducing principled pragmatism—a novel strategy process that enables entrepreneurs to make changes to their fledgling businesses while portraying faithfulness to enduring aims.... View Details
Keywords: Sean Silverthorne
  • 11 Sep 2007
  • First Look

First Look: September 11, 2007

and deliverables. Many critical business challenges are detailed in this case. Nevertheless, given their fully integrated business model and significant manufacturing base, the... View Details
Keywords: Martha Lagace
  • 16 Dec 2019
  • Research & Ideas

Taking on the Taboos That Keep Women Out of India's Workforce

percent in 2015. Yet nearly one-third of Indian housewives express the desire to work. How do governments go about changing perceptions of women in the workforce when it’s in their economic interest to do so? A recent working paper by Harvard View Details
Keywords: by Julia Hanna
  • 26 Mar 2020
  • Research & Ideas

7 Leadership Principles for Managing in the Time of Coronavirus

an example, model behaviors that are community friendly and supportive. Compassion is extremely important at this time. We may rise to the occasion if we’re fortunate to have a good team around us, but there are many people in our... View Details
Keywords: by John A. Quelch; Health
  • 12 Oct 1999
  • Research & Ideas

Women Leading Business: A New Kind of Conversation

called a "forum" rather than a "course"? Hart: Yes. Our focal points are leadership issues and contemporary concerns such as international expansion, or the impact of the Internet. Our participants need to stay abreast of the very latest research,... View Details
Keywords: Re: Myra M. Hart & Cynthia A. Montgomery