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- All HBS Web
(8,518)
- People (33)
- News (2,830)
- Research (3,221)
- Events (18)
- Multimedia (357)
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- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
diverse units, employees, and constituencies. In this chapter, we describe how effective leaders customize their organization's measurement and management system to partner with their employees for strategy implementation. We also discuss... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 20 Sep 2012
- Research & Ideas
US Competitiveness at Risk
previous one. The question was, "Why did this happen?" What were the causes of the problems, and what could leaders do about them? Jan Rivkin: By many current measures, America looks all right today: we have an enormously... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
Here are the 20 most popular stories from 2007. How Much of Leadership Is About Control, Delegation, or Theater? Summing up the many responses, Jim Heskett says that the mix of control, delegation, and theater employed by successful View Details
Keywords: by Sean Silverthorne
- 31 Aug 2020
- Research & Ideas
State and Local Governments Peer Into the Pandemic Abyss
Critics of such a measure, most on the Republican side of the aisle, argue that Democratic governors and municipal leaders have mismanaged state and local budgets. Green contends that his research offers evidence that a government’s level... View Details
Keywords: by Kristen Senz
- 30 May 2007
- Research & Ideas
Health Care Under a Research Microscope
Business; and Monica Higgins, Career Imprints: Creating Leaders across an Industry; and Michael Porter coauthored Redefining Health Care. By virtually any standard, it's an underperforming industry. —Richard Hamermesh The intense interest... View Details
- 25 Aug 2003
- Research & Ideas
Studying Japan from the Inside
political leaders in the country are wrestling with the question, what comes next? Will Japanese companies adopt western business practices, and at what cost to its own uniqueness? As with the School's four other international research... View Details
Keywords: by Cynthia Churchwell
- 26 Sep 2019
- Research & Ideas
What Can the World’s Largest Refugee Camp Teach Us About the Meaning of Work?
it or not, business leaders play a role in preventing and addressing humanitarian crises, like the Rohingya’s plight, Hussam says. “In the world that we live in, the global flow of goods and capital ties together all of human... View Details
Keywords: by Danielle Kost
- 31 Oct 2017
- Op-Ed
Op-Ed: In Tackling #MeToo, Don’t Ignore Micro-Insults That Harm Women’s Careers
“women’s problems”) so that everyone, regardless of gender, race, or other minority category could use their talents and do their jobs with respect and dignity. That utopian fantasy is increasingly possible now that the numbers of women View Details
Keywords: by Rosabeth Moss Kanter
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
done, often without their customers’ knowledge, in order to meet goals for achieving “deeper” relationships with them. The number of a bank’s services supposedly used by each customer is a way in which Wells Fargo (and many other banks) measure customer loyalty. The... View Details
Keywords: by James Heskett
- 02 Dec 2015
- What Do You Think?
What Will It Take to Achieve Gender Equality in Leadership?
are totally different. They control access to leadership positions, yet those positions are often filled by those most familiar—that is, those who most resemble men.” She went on to suggest that as male leaders observe their daughters... View Details
Keywords: by James Heskett
- 27 Sep 2006
- Research & Ideas
Report From Egypt: Studying Global Influences
was invited to give a talk on leadership at the American University of Cairo, the top English-language university in Egypt, for faculty, guests from the business community, and students in their emerging leaders program, so that was... View Details
Keywords: by Sean Silverthorne
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
December 4, 2017 Harvard Business Review How a Fast-Growing Startup Built Its Sales Team for Long-Term Success By: Cespedes, Frank V., and David Mattson Abstract—It’s common for leaders of sales teams to focus almost exclusively on... View Details
Keywords: Sean Silverthorne
- 17 Jun 2019
- Research & Ideas
What Hospitals Must Learn to Compete
evidence of quality improvements—nonetheless, so many organizations continue to pursue them. So you wonder why leaders are choosing this route. One answer might be that the strategy Raffaella is talking about—improving management... View Details
- 05 Aug 2015
- What Do You Think?
What Happened to the ‘Innovation, Disruption, Technology’ Dividend?
W. Norton & Company, 2014). Martin Ford, Rise of the Robots: Technology and the Threat of a Jobless Future (New York: Basic Books, 2015). James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger, What Great Service Leaders... View Details
- 24 Apr 2013
- Research & Ideas
Who Sets Your Benchmarks?
Editor's note:When it comes to improving your leadership abilities, Professor Robert Steven Kaplan is a big believer in starting with a look in the mirror. In fact, he wrote a book on that subject: What To Ask The Person In The Mirror: Critical Questions For Becoming A... View Details
- 09 May 2011
- Research & Ideas
Moving From Bean Counter to Game Changer
Management for Corporate Leaders in 2010, says she's still following up with both banks and plans to turn the research into teaching case studies. She's also looking at how risk management works in industries such as electrical and... View Details
- 21 Mar 2011
- Research & Ideas
Are We Thinking Too Little, or Too Much?
not really helping us make decisions," Norton says. "Bill Clinton was famous for becoming so involved with the intricacies of each policy that no decisions were made. Having a leader who considers every detail sounds great in... View Details
Keywords: by Carmen Nobel
- 02 Apr 2010
- What Do You Think?
Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?
only survive but will grow" as well as providing "pertinent training or cross-training." Kamil Gupta described a situation in which camaraderie resulted from everyone agreeing to take a pay cut, with leaders accepting the... View Details
Keywords: by Jim Heskett
- 17 Feb 2010
- First Look
First Look: Feb. 17
political motivations for Vietnamese leaders to provide equalizing transfers that limit inequality growth among provinces. Cases & Course MaterialsBackground on the Technology of Molecular Diagnostics Regina E. Herzlinger and Jason... View Details
Keywords: Martha Lagace
- 05 Dec 2005
- What Do You Think?
Is Growth Good?
an issue under debate. Who or what body decides all of this, or will it be the independent actions of government and business leaders acting in national interests? If that is the case, who worries about what has been known for years as... View Details
Keywords: by James Heskett