Human Resources - Publications - Faculty & Research

March 2011
Case

Calveta Dining Services, Inc.: A Recipe for Growth?

By: James L. Heskett and Patricia Girardi

Calveta Dining Services contracts with senior living facilities (SLFs) for the management of food service to residents. Created by Antonio Calveta and built on his passion for food and traditional family values, the firm had enjoyed three decades of strong growth when... View Details

Keywords: Corporate Vision; Employee Empowerment; Service Management; Family Businesses; Growth Strategy; Family Business; Expansion; Communication; Employee Relationship Management; Service Operations; Organizational Structure; Growth and Development Strategy; Service Industry; Food and Beverage Industry

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May 2011 (Revised March 2013)
Supplement

Marshall & Gordon: Designing an Effective Compensation System (B)

By: Heidi K. Gardner and Kerry Herman

CEO Kelly Browne wrestles with the design and roll-out of a new compensation system to promote the collaboration necessary for supporting her firm's new strategy. Marshall Gordon International, a global public relations (PR) firm, has recently expanded its service... View Details

Keywords: Globalization; Executive Compensation; Management; Organizational Culture; Performance; Groups and Teams; Behavior; Corporate Strategy; System

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March 2011 (Revised June 2011)
Supplement

Arck Systems (B)

By: Ian Larkin

The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software company. The existing compensation plan is aggressive and highly rewards "star" performers. The cases track a... View Details

Keywords: Change; Framework; Compensation and Benefits; Management; Organizational Design; Outcome or Result; Performance Evaluation; Sales; Motivation and Incentives; System; Software

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November 2008
Supplement

Differences at Work: Sameer (B)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Sameer (B) HBS Case No. 9-609-054, Sameer leaves the firm at the summer's end without confronting his employer about the jokes and wondering whether he made the right choice. Later Sameer's former employer calls him to apologize for their... View Details

Keywords: Decision Choices and Conditions; Moral Sensibility; Resignation and Termination; Working Conditions; Opportunities; Behavior

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September 2004 (Revised November 2004)
Case

Sanford C. Bernstein: Growing Pains

By: Boris Groysberg and Anahita Hashemi

To remain competitive, Sallie Krawcheck and Lisa Shalett, Sanford C. Bernstein's director of research and associate director of research, respectively, were examining the need to expand the research department's size, not only domestically but also internationally.... View Details

Keywords: Global Strategy; Selection and Staffing; Management Teams; Organizational Culture; Competitive Strategy; Competitive Advantage; Expansion

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06 May 2025
Blog Post

The Incredible Land of Ice and Fire: Exploring Iceland's Renewable Energy Model for a Changing Planet

Imagine a place where all electricity comes from clean sources, where most cars are EVs and can be charged on almost every street, where daily hot water for homes and pools is drawn from the depths of the Earth, and where sweet tomatoes can grow even in the starkest... View Details

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

intentionally be "bad" at anything. But you can decide to not perform as well in areas that patients care less about, with the understanding that it will give you the resources to excel in those areas that patients value more... View Details

Keywords: by Deborah Blagg; Service

01 Jun 2025
News

Keeping the Faith

It has been said that the note of a Tibetan singing bowl is the sound of inner peace. That’s not something you might expect to hear in the MBA classroom. But it rings through Hawes Hall at the beginning of each session of The Spiritual Lives of Leaders, a second-year... View Details

Keywords: Catherine O’Neill Grace; Illustrations by Victo ngai

13 Jun 2017
First Look

First Look at New Research and Ideas, June 13

1980s by her physician parents, and although operating a healthcare company in Nigeria offered challenges particularly in human resources and infrastructure, by 2011, it had expanded to include three... View Details

Keywords: Sean Silverthorne

11 Feb 2021
Blog Post

Good Leadership Is an Act of Kindness

"Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind." —Henry James As a professor of business administration in the Organizational Behavior Unit at the Harvard Business... View Details

Keywords: All Industries

March 2022
Supplement

Transforming Kimball International, Inc. (B)

By: Lynn S. Paine and Will Hurwitz

Supplements the (A) case. View Details

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January 2020 (Revised January 2025)
Case

Freelancer, Ltd.

By: Christopher Stanton, Karim R. Lakhani, Jennifer L. Hoffman, Jin Hyun Paik and Nina Cohodes

Over the course of the 2010s, the rapid advancement of mobile technologies and the rise of online freelancing platforms seemed to portend a radical transformation of labor markets into on-demand, flexible talent pools. Even though several Fortune 500... View Details

Keywords: Freelancers; Platforms; Digital Labor; Labor; Human Resources; Management; Internet and the Web; Growth and Development Strategy; Digital Platforms; Information Industry; Australia; United States; Philippines

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2004
Teaching Note

Compensation Reform at Denver Public Schools, Teaching Note

By: Allen Grossman and Jennifer Suesse

Keywords: Education; Urban Scope; Compensation and Benefits; Governing Rules, Regulations, and Reforms; Colorado

Citation

Web

2018 Symposium - Race, Gender & Equity

McKay Patrick F. McKay is a Professor of Human Resource Management in the School of Management and Labor Relations at Rutgers University. Dr. McKay received his Ph.D. in Industrial-Organizational Psychology... View Details

Web

Values Matter—No Matter Where You Are | Social Enterprise | Harvard Business School

as a Leadership Fellow in 2009 and remained for three more years. “I worked under then Lincoln Center President Reynold Levy, the human embodiment of genius and sheer will,” says Shilla. Under his leadership, Lincoln Center not only... View Details

Profile

Iva Teixeira

explains, “but over time, I created my own rotational program, doing everything from supply chain and human resources to financial analysis and new product development. In the end, I was very close to being... View Details

25 Aug 2022
News

Turning Point: Dream Weaver

Sanford Climan (MBA/MS 1979) (Illustration by Gisela Goppel) Sanford Climan (MBA/MS 1979) (Illustration by Gisela Goppel) I grew up in the northeast part of the Bronx. There was no internet, so how did you learn about the world? If you had any View Details

Keywords: career; life experience; Hollywood; movies; film

19 Dec 2014
News

Atlanta Alumni Connect Around a 'Vision' for the New HBS

Airlines and a senior advisor at Goldman Sachs, “the education is absolutely fantastic—the capacities to analyze, to understand finance and marketing and human resources, and that spirit of leadership. It’s all there. And when you come... View Details

September 2024
Case

Xendit: Hiring for Growth

By: Jeffrey F. Rayport, Steve Castano, Quoc Anh Nguyen and Claire Wu

In 2019, Xendit, a growth-stage Southeast Asia (SEA) fintech venture based in Jakarta, was looking to hire a Head of Sales and Head of Product to lead its next phase of growth. Founded by Moses Lo and Tessa Wijaya, Xendit provided payment infrastructure, modeling... View Details