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- July 2010 (Revised September 2011)
- Background Note
Hiring Successful Professionals: One Process--Multiple Goals
By: Heidi K. Gardner
The best hiring practices help professional firms attract successful employees, equip newcomers with critical support networks, increase the firm's diversity, and enhance its reputation. This Note delineates how leading firms manage these multiple objectives throughout... View Details
Keywords: Integration; Goals and Objectives; Selection and Staffing; Talent and Talent Management; Management Practices and Processes; Forecasting and Prediction; Employees; Diversity Characteristics; Service Industry
Gardner, Heidi K. "Hiring Successful Professionals: One Process--Multiple Goals." Harvard Business School Background Note 411-028, July 2010. (Revised September 2011.)
- 03 Sep 2020
- Op-Ed
Why American Health Care Needs Its Own SEC
medicine. They do not know if they received good value for the money. Partially as a result of this lack of transparency, increases in employers’ health care costs have outstripped inflation and workers’ wage increases for decades. View Details
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
friendly employees," Frei continued. "The employees are friendlier in part because Commerce Bank only has four checking accounts; others may have forty checking accounts. So the bank can train View Details
Keywords: by Martha Lagace
- 11 Nov 2014
- First Look
First Look: November 11
Publications November 2014 Harvard Business Review Cooks Make Tastier Food When They Can See Their Customers By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—While existing theory suggests that increased contact between customers and View Details
Keywords: Sean Silverthorne
- 17 Mar 2009
- First Look
First Look: March 17, 2009
for-profit software companies. Linux is open source (all code is made available for redistribution by anyone) and harnesses the collective power of thousands of programmers-both independent and employees of major software firms such as... View Details
Keywords: Martha Lagace
- 31 Jul 2012
- First Look
First Look: July 31
Maersk was a global conglomerate with large shipping and oil & gas businesses. Among the talent management issues being discussed: an increase in employee turnover, internal training and development programs, hiring experienced talent... View Details
Keywords: Carmen Nobel
- 20 Sep 2021
- Research & Ideas
How Much Is Freedom Worth? For Gig Workers, a Lot.
considerations in choosing gig work, despite the lack of benefits and legal protections that other employees enjoy. Armed with data on 426,385 meal-delivery drivers working for DoorDash in California, Oberholzer-Gee, the Andreas Andresen... View Details
- 06 Aug 2014
- Research & Ideas
Climbing Down from the Ivory Tower
the ones who are the real experts, you know?" In the eventual field experiment, researchers launched two recruitment campaigns. Each targeted half of 48 randomly selected rural districts across the country. In 24 districts, potential View Details
- 27 Sep 2016
- First Look
September 27, 2016
turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details
Keywords: Sean Silverthorne
- 29 Jul 2008
- First Look
First Look: July 29, 2008
communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a three-month period... View Details
Keywords: Martha Lagace
- 10 Oct 2007
- First Look
First Look: First Look: October 10
array of the impacts that they generate (or can influence), from environmental conditions to employee health and safety to social conditions like the quality of public education. How can boards best organize themselves and act so as to... View Details
Keywords: Martha Lagace
- 14 Nov 2005
- Research & Ideas
How Can Start Ups Grow?
entrepreneurs everywhere. Sarah Jane Gilbert: How did you first become interested in studying growth in newly founded firms and young organizations? Mukti Khaire: Only one out of every ten newly founded firms in the United States grows to a size of more than ten View Details
- 12 Nov 2001
- Research & Ideas
Can Religion and Business Learn From Each Other?
well. Employee practices are notoriously discriminatory or conflict-avoiding [in a way] that can be very stressful on an employee. Businesspeople tend not to run away from those conflicts as quickly. They tend to be peacekeepers but not... View Details
Keywords: by Martha Lagace
- 26 May 2003
- Research & Ideas
What Your Competition is Telling You
employees is "a competitive world, in which you come to work every day just a little bit scared." Making The Pie Bigger If you're an independent operator and an industry giant like Wal-Mart or Barnes & Noble enters your... View Details
Keywords: by David Stauffer
- July 1993 (Revised December 2003)
- Case
Sears Auto Centers (A)
By: Lynn S. Paine and Michael Santoro
The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs. View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
Paine, Lynn S., and Michael Santoro. "Sears Auto Centers (A)." Harvard Business School Case 394-009, July 1993. (Revised December 2003.)
- 12 Jun 2018
- First Look
New Research and Ideas, June 12, 2018
money using their mobile phones. Mobile money has grown quickly, but high stockout rates of currency persist due to suboptimal inventory decisions made by contracted employees (called agents). In partnership with a Tanzanian mobile money... View Details
Keywords: Dina Gerdeman
- 07 Mar 2018
- Research & Ideas
Electronic Health Records Were Supposed to Cut Medical Costs. They Haven't.
its employees and retirees are sent to New England Baptist Hospital for joint replacement surgery. Because the provider is getting paid one price, that leads to greater accountability for patient outcomes, Kaplan says. "When we buy a... View Details
- 04 Nov 2002
- Research & Ideas
From Lone Star to Team Player
such as new product launches, across business units and functions, and the focus has been much less on KM. Whether it is sharing knowledge, coordinating activities, or doing joint work across boundaries, the essence of a collaborative approach is the same: to instill... View Details
Keywords: by Mallory Stark
- 25 Apr 2019
- Research & Ideas
Incubators Take Notice: Your Entrepreneurs Are Networking with the Wrong People
another potential peril of referral-based hiring. Beyond ending up with a homogenous workforce, managers who hire candidates who already know other employees might have to work harder to get these candidates to collaborate with people... View Details
Keywords: by Danielle Kost
- 27 Mar 2012
- First Look
First Look: March 27
enculturating new employees such that they develop pride in their new organization and internalize its values. Drawing on authenticity research, we propose that socialization leads to more effective employment relationships when it starts... View Details
Keywords: Carmen Nobel