Publications

31 Oct 2022
Research & Ideas

Why the Largest Minority Group Faces the Most Hate—and How to Push Back

relationship between the majority group and all other groups in the society.” This is exactly what they found. As minority groups dropped in rank, they were substantially less likely to be targeted with hate crimes. Tabellini points to a... View Details

Keywords: by Pamela Reynolds

2009
Article

Placing the Normative Logics of Accountability in 'Thick' Perspective

By: Alnoor Ebrahim

This article provides a critical reflection on the heavily normative nature of current accountability debates. In particular, it explores three streams of normative discourse on nonprofit accountability: improving board governance, improving performance-based... View Details

Keywords: Fair Value Accounting; Accounting; Governance; Performance Evaluation; Governing Rules, Regulations, and Reforms; Goals and Objectives; Management Practices and Processes; Power and Influence; Social and Collaborative Networks; Organizational Structure; Relationships; Accounting Industry

Find at Harvard

22 May 2018
First Look

New Research and Ideas, May 22, 2018

performance, even after controlling for current performance, and that this relation is driven by the perceptions of middle management and professional staff rather than senior executives, hourly, or commissioned workers. Taken together,... View Details

Keywords: Dina Gerdeman

Web

Organizational Behavior - Faculty & Research

2022 following the suspension of the head coach. All throughout the 2022-2023 NBA season, Mazzulla discovered the demands of the role, learning what his players and coaching staff needed from him as well as how to manage View Details

05 Sep 2023
Book

Thriving After Failing: How to Turn Your Setbacks Into Triumphs

economy, managers need to send the message that they support employees even when they make mistakes, she says. “Each and every one of us is a fallible human being. That’s not a choice or a judgment, that’s... View Details

Keywords: by Michael Blanding

June 2002 (Revised January 2010)
Case

Delphi Corporation (A)

By: Jay W. Lorsch, Rakesh Khurana and Sonya Sanchez

The Delphi Corp.'s board of directors faces a transition as lead director Thomas Wyman approaches mandatory retirement. Chairman and CEO J.T. Battenberg reflects on Delphi's history and its successful reinvention by Wyman and Battenberg when it separated from its... View Details

Keywords: Corporate Governance; Governing and Advisory Boards; Leadership; Management Succession; Management Teams; Relationships; Corporate Strategy

Research Summary

Research Overview

Jillian has an interest in understanding the effect of high worker autonomy and uncertainty on operational metrics. Her research attempts to empirically explore the relationship between efficiency, resource utilization, and quality in hospital settings.... View Details

22 Oct 2018
Sharpening Your Skills

Motivate Me, Please

SolStock Former Sun Microsystems CEO Scott McNealy was known to criticize staff for being "coin-operated" instead of mission-driven. Understanding what motivates good performance is crucial for managers to master. Here is a... View Details

Keywords: by Sean Silverthorne

14 May 2018
Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

rapid growth from its Austin, Texas, home across the country. Managers operated stores like autonomous fiefdoms, able to tailor offerings based on customer preferences for fresh, local produce. Employees—also known as team members—built... View Details

Keywords: by Michael Blanding; Food & Beverage

2017
Book

The Language of Global Success: How a Common Tongue Transforms Multinational Organizations

By: Tsedal Neeley

For nearly three decades, English has been the lingua franca of cross-border organizations, yet studies on corporate language strategies and their importance for globalization have been scarce. In The Language of Global Success, Tsedal Neeley provides an... View Details

Keywords: Communication; Residency; Corporate Strategy; Globalized Firms and Management; Cross-Cultural and Cross-Border Issues; Brazil; France; Germany; Indonesia; Japan; Taiwan; Thailand; United States

Find at Harvard

April 2006 (Revised April 2020)
Case

"The Case of Leadership Inertia"

By: Rosabeth Moss Kanter

The CEO of an international bank has raised the bank's performance by emphasizing a new culture of leadership that empowers people at all levels. Managers are rated both on their business results and their leadership—how they model new behaviors—but 12 senior managers... View Details

Keywords: Organizational Culture; Leadership Style; Leading Change; Performance Evaluation; Employee Relationship Management

2020
Working Paper

Iterative Coordination and Innovation

By: Sourobh Ghosh and Andy Wu

Agile management practices from the software industry continue to transform the way organizations innovate across industries, yet they remain understudied in the organizations literature. We investigate the widespread Agile practice of iterative coordination: frequent... View Details

Keywords: Innovation; Goals; Specialization; Coordination; Field Experiment; Software Development; Organizations; Collaborative Innovation and Invention; Goals and Objectives; Integration; Software

Read Now

08 Apr 2019
Blog Post

Second Life: Reflections on Complementing Success with an Encore Career

In 2015, Steve Kloeblen retired and thought he was done with the corporate world. A graduate of HBS Executive Education’s General Management Program, Kloeblen had more than 30 years of experience with IBM, culminating with his transition... View Details

Keywords: Technology

2024
Working Paper

Determinants of Top-Down Sabotage

By: Hashim Zaman and Karim R. Lakhani

We investigate the conditions that motivate managers to impede the growth of talented subordinates due to fears of future competition for their own positions. Our research expands on existing tournament and contest theory literature that considers peer-to-peer sabotage... View Details

Keywords: Succession Planning; Organizational Hierarchy; Compensation; Promotions; Tournaments; Talent and Talent Management; Organizational Structure; Employee Relationship Management; Performance Evaluation; Organizational Culture; Management Skills

SSRN

Read Now

10 Jan 2017
First Look

First Look at New Research: January 10, 2017

option, independent of the other side” needlessly limit its applicability, especially in the many bargaining relationships where BATNAs are inherently interdependent. Third, BATNAs are often mistakenly described mainly as “last resorts”... View Details

Keywords: Sean Silverthorne

June 2007
Case

Buddy March

Entrepreneurial general manager (GM) ignores specific directives from his boss (GVP) to discontinue a new venture that the GM is championing. View Details

Keywords: Leadership; Corporate Entrepreneurship; Rank and Position; Management Teams

Find at Harvard

February 2000 (Revised February 2002)
Case

Owens & Minor, Inc. (A)

By: V.G. Narayanan and Lisa Brem

A forward-thinking manager at Owens & Minor (O&M), a large national medical and surgical distribution company, enlisted the help of both logistics and cost managers to develop an innovative pricing schedule based on the customer's activities instead of the price of the... View Details

Keywords: Activity Based Costing and Management; Logistics; Distribution; Price; Supply Chain Management; Customer Relationship Management; Medical Devices and Supplies Industry; Distribution Industry

April 2024
Teaching Note

'The Wheels on the Bus' Go Electric: Highland Electric Fleets and Partners

By: Rosabeth Moss Kanter and Jacob A. Small

Teaching Note for HBS Case No. 324-107. Founder Duncan McIntyre developed an innovative service-based business to electrify transportation fleets for school districts and scale through public-private partnerships while contributing to climate change solutions. The case... View Details

Keywords: Climate Change; Leadership; Growth Management; Supply Chain; Business and Stakeholder Relations; Innovation Leadership; Transportation Industry; United States; Canada

Article

Surgeons and Administrators Co-Creating Value

By: Michael Nurok, Thoralf Sundt, Robert S. Kaplan and Bruce Gewertz

Most hospitals have arms-length relationships with physicians, viewing them as people they must ‘‘manage,’’ not as potentially valuable strategic partners. But surgeons make clinical decisions every day that have great influence on both patient outcomes and hospital... View Details

Keywords: Value-based Health Care; Collaboration; Healthcare Administration; Health Care and Treatment; Management; Strategy; Value Creation