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Show Results For
- All HBS Web
(4,799)
- People (15)
- News (851)
- Research (3,258)
- Events (24)
- Multimedia (11)
- Faculty Publications (1,608)
- Web
Affiliated Organizations & Institutions - Institute For Strategy And Competitiveness
ICHOM supports a key strategic agenda item in Michael Porter’s Value-Based Health Care Delivery framework. Value-Based Health Care Delivery Initiative The VBHCD initiative engages health care providers to measure and manage patient-level... View Details
- 01 Nov 2011
- First Look
First Look: Nov. 1
advantage. Read the article: http://hbr.org/2011/11/how-great-companies-think-differently/ar/1 Managing the Multiple Dimensions of Risk—Part I Authors:Robert S. Kaplan and Anette Mikes Publication:Balanced Scorecard Report 13, no. 4... View Details
Keywords: Sean Silverthorne
- 01 Feb 2002
- News
It's academic. (Not!)
on shaping and influencing the way tomorrow's leaders will change the world. The need for management faculty has never been greater; in recent years, a wave of faculty retirements, combined with a shortage of graduates with advanced... View Details
- 15 Sep 2017
- News
Christopher Harland (MBA 1984)
avenues and think about what I wanted to do next,” he explains. He especially enjoyed being able to choose which courses to take in his second year. Reflecting on his HBS experience, Harland believes that the School taught him to be a much more View Details
- Web
In the News - Creating Emerging Markets
documented as far back as the Egyptian dynasties. While the World Bank estimates that international bribery exceeds $1.5 trillion annually, the larger and more subtle effects of corruption on economies and populations is incalculable.... View Details
- 23 Jun 2008
- Research & Ideas
Innovative Ways to Encourage Personal Savings
card statement or on a financial dashboard would change the way they manage their money. Such information as currently presented minimizes the appearance of debt burden that families are building. New types of credit card statements might... View Details
- 07 Jul 2010
- First Look
First Look: July 7
from new entrants. We further provide evidence that these effects are due to increased competition for local resources. Download the paper: http://www.hbs.edu/research/pdf/10-112.pdf Disagreement about the Team's Status Hierarchy: An... View Details
Keywords: Martha Lagace
- 29 Aug 2005
- Research & Ideas
How Organizations Create Social Value
here. Although planning is considered a core competency of corporations, nonprofits were often more effective in planning their social actions. This is a difference in degree rather than kind. Corporations are relatively recent entrants... View Details
Keywords: by Manda Salls
- March 2021
- Article
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
- 24 Aug 2020
- Research & Ideas
How Much Will Remote Work Continue After the Pandemic?
owners or managers of small businesses, whereas NABE respondents generally work at larger firms and were not owners. “The pandemic has brought about tremendous changes, and we couldn’t have anticipated the scale or speed at which they... View Details
Keywords: by Kristen Senz
- Person Page
Comments on my health
February 22, 2010
The doctors have been pleasantly surprised that I have responded to therapy better than they would have imagined. I have been greatly blessed through the miracle of medical science. I also attribute doing better to the faith and prayers... View Details
- Profile
Emily Schlichting
the private sector that to effectively implement policy reform, I needed to understand how business works, particularly in health care." To pursue her ultimate objective, "a health care system in the U.S. that provides everyone... View Details
- 13 May 2019
- Blog Post
The Many Facets of Becoming a Mother at HBS
at many firms is still a major risk). HBS did pose its own unique challenges. Pumping was the worst One of the biggest adjustments in coming to HBS was the rigidity of the schedule (don’t even think about being late to class!). Figuring out how to pump View Details
- 13 Apr 2010
- First Look
First Look: April 13
by deviating frequently and in predictable ways from the recommendations offered by a centralized capacity planning model. Finally, we document that these discretionary capacity supply decisions exhibit a strong learning effect whereby... View Details
Keywords: Martha Lagace
- 24 Jun 2014
- First Look
First Look: June 24
effective leader of innovation. The truth is, leading innovation takes a distinctive kind of leadership, one that unleashes and harnesses the "collective genius" of the people in the organization. Using vivid stories of... View Details
Keywords: Sean Silverthorne
- 13 Dec 2011
- First Look
First Look: Dec. 13
whether, when, and for which type of customer the introduction of a new channel helps and hurts sales in existing channels. Our framework separates short- and long-run effects by analyzing underlying channel capabilities. It suggests that... View Details
Keywords: Sean Silverthorne
- 20 Aug 2013
- First Look
First Look: August 20
make it the norm. August 2013 Management Science Pareto Efficiency in Robust Optimization By: Iancu, Dan, and Nikolaos Trichakis Abstract—This paper formalizes and adapts the well-known concept of Pareto e ciency in the context of the... View Details
Keywords: Anna Secino
- 13 Feb 2018
- First Look
New Research and Ideas, February 13, 2018
2005 book Jealousy of Trade, which explores the birth of economic nationalism and other social effects of expanding eighteenth-century markets. Markets, Morals, Politics brings together a celebrated cast of Hont’s contemporaries to assess... View Details
Keywords: Sean Silverthorne
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
Like many business leaders, Donovan Neale-May routinely seeks out information on business innovation and management trends. He reads reports from market analysis firms, white papers from companies in his field, and articles in online... View Details
- 09 Aug 2021
- Research & Ideas
OneTen: Creating a New Pathway for Black Talent
learned first-hand about this inequity as a child in Philadelphia’s public schools. During a recent interview with Manny Maceda, Bain & Company’s worldwide managing partner, Frazier reflected on his experience: “My younger sister and... View Details