Customer Focused Organization - Publications - Faculty & Research

07 Feb 2012
First Look

First Look: February 7

Historically, assembling a dataset might involve delving through annual reports or archives that had not previously been organized into a format ready for research: in some cases, surveying stores, factories, consumers, or workers, or in... View Details

Keywords: Sean Silverthorne

December 2023 (Revised July 2024)
Case

Boortmalt: The Master Maltster

By: Forest Reinhardt, Jose B Alvarez, Damien McLoughlin, Lena Duchene and Emer Moloney

By May 2023, Boortmalt was the world’s leading producer of malt, with a production capacity of 3 million tonnes, 15% of global market share, and 27 malting plants across five continents. It had recently acquired a major competitor and had sustained an EBITDA growth of... View Details

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07 Dec 2015
Research & Ideas

Why Immigrant Workers Cluster in Particular Industries

“Most of my kids’ playmates are Finnish, and they have a Saturday morning school where they learn the Finnish language,” he says. “There are probably 8 to 10 organizations catering to the Finnish community in Boston.” All that... View Details

Keywords: by Michael Blanding; Transportation; Beauty & Cosmetics; Retail

15 Dec 2009
First Look

First Look: Dec. 15, 2009

we find it difficult to identify the tangible benefits delivered by brokers. While brokerage customers are directed toward funds that are harder to find and evaluate, they pay substantially higher fees and the funds they buy have lower... View Details

Keywords: Martha Lagace

08 Jul 2013
Research & Ideas

Everything Must Go: A Strategy for Store Liquidation

liquidation process. “We don't spend enough time thinking about the death or liquidation of businesses” "When we were first exposed to the issue of store liquidations, we didn't have a sense of how big it was—that there is a massive industry View Details

Keywords: by Julia Hanna; Retail

18 Jun 2001
Research & Ideas

When In-House Research Isn’t Enough

owe their life's blood to PARC—Adobe, SynOptics, VLSI, and 3Com, for example—together recorded a market value last year five or six times greater than that of mother Xerox. "By focusing too narrowly on its core, vertically-integrated... View Details

Keywords: by Jim Aisner

February 2025
Case

Luca de Meo at Renault Group (A) (Abridged)

By: Emily Truelove, Linda A. Hill and Lydia Begag

When Luca de Meo became CEO of Renault Group in 2020, the 122-year-old French automaker faced financial challenges and the double technological disruption of the automotive industry: the shift to electric vehicles (EVs) and the rise of software-defined vehicles (SDVs).... View Details

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25 Mar 2014
First Look

First Look: March 25

present day. The chapter focuses on the role of business enterprises as powerful actors in the spread of global capitalism after 1848 and up the present day. It shows how multinational firms have created and co-created markets and... View Details

Keywords: Sean Silverthorne

15 Nov 2010
Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

the industry you compete in, the market segments where you do (and do not) choose to play, and the nature of the customers that you sell and service. These factors help to determine required sales tasks—that is, what your go-to-market... View Details

Keywords: by Sean Silverthorne; Retail

05 Mar 2014
What Do You Think?

When Will the Next Dot.com Bubble Burst?

customer behavior can change. The burst will be when we will observe that consumer patterns are changing." On the other hand, some believed that things that have changed since the 2000 bubble may make another one less likely. Ofer... View Details

Keywords: by James Heskett; Publishing; Retail

19 Nov 2001
Research & Ideas

Wrapping Your Alliances In a World Wide Web

partners...—Andrew McAfee Better information sharing among alliance partners may have subtle yet important benefits. One of the most common and striking dysfunctions of manufacturing supply chains is the "bullwhip effect," where information gaps and delays... View Details

Keywords: by Andrew McAfee

09 Aug 2011
First Look

First Look: August 9

for Auditor Independence Yet? Authors:M.H. Bazerman and D.A. Moore Publication:Accounting, Organizations and Society (in press) Abstract Well before the collapse of Enron and Arthur Andersen, we argued that the auditing system had been... View Details

Keywords: Sean Silverthorne

16 Apr 2019
First Look

New Research and Ideas, April 16, 2019

brings together a prestigious group of international experts who were tasked with choosing, introducing, and commenting on seminal texts focused on creativity, invention, genius, and imagination from the period of 1850 to 1950. This... View Details

Keywords: Dina Gerdeman

22 Apr 2002
Lessons from the Classroom

Entrepreneurship: It Can Be Taught

start-up or within an existing organization. So the first part focuses on concepts, while the second spotlights practice and application. We've identified four fundamentals of entrepreneurial management. The first fundamental is... View Details

Keywords: by Staff

May 2018
Case

The Multiple Myeloma Research Foundation's Answer Fund

By: Richard G. Hamermesh and Matthew G. Preble

Citation

Educators

15 Apr 2014
First Look

First Look: April 15

understand these bribery cases I analyze detailed data on the identity of the main perpetrator, detection method, and organizational response following detection and find that both the method of detection and how an organization responds... View Details

Keywords: Sean Silverthorne

17 Sep 2001
Research & Ideas

Why E-commerce Didn’t Die With the Fall of Webvan

Packaged good manufacturers were eager to create a direct-to-consumer link like the one Dell found to sell computers. Such a link would minimize wasteful and inefficient marketing practices, which to date have mostly focused on broadcast... View Details

Keywords: by Martha Lagace; Consumer Products; Retail

12 Sep 2005
Research & Ideas

The Broadband Explosion: Thinking About a Truly Interactive World

potential to supercharge innovation, because we can prototype more ideas and share them with each other much more rapidly. That's on the supply side of the economy. On the demand or marketing side, the new technology may allow us to match more View Details

Keywords: by Sara Grant; Technology; Communications; Telecommunications

19 Sep 2012
Research & Ideas

Funding Innovation: Is Your Firm Doing it Wrong?

urgent needs of the future. Start-ups, on the other hand, are intensely focused on innovation but are also beholden to the impatience and boom-and-bust cycles of the venture capital industry. In his new book, The Architecture of... View Details

Keywords: by Carmen Nobel

20 Mar 2012
First Look

First Look: March 20

rely on indirect governance through regulated competition among political as well as economic actors in structures that in many ways parallel the competition found in organized sports. Inevitably these two systems develop as well as... View Details

Keywords: Sean Silverthorne

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First Look: February 7

Boortmalt: The Master Maltster

Why Immigrant Workers Cluster in Particular Industries

First Look: Dec. 15, 2009

Everything Must Go: A Strategy for Store Liquidation

When In-House Research Isn’t Enough

Luca de Meo at Renault Group (A) (Abridged)

First Look: March 25

Connecting Goals and Go-To-Market Initiatives

When Will the Next Dot.com Bubble Burst?

Wrapping Your Alliances In a World Wide Web

First Look: August 9

New Research and Ideas, April 16, 2019

Entrepreneurship: It Can Be Taught

The Multiple Myeloma Research Foundation's Answer Fund

First Look: April 15

Why E-commerce Didn’t Die With the Fall of Webvan

The Broadband Explosion: Thinking About a Truly Interactive World

Funding Innovation: Is Your Firm Doing it Wrong?

First Look: March 20

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