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    Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

    Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details

      A Practical Approach to Sales Compensation: What Do We Know Now? What Should We Know in the Future?

      Personal selling represents one of the most important elements in the marketing mix, and appropriate management of the sales force is vital to achieving the organization’s objectives. Among the various instruments of sales management, compensation plays a pivotal... View Details
      • 09 May 2024
      • Research & Ideas

      Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing

      significant R&D operations. “We can use the same words as scientists to describe what they do—develop plans, think creatively and prospectively, and manage their priorities in certain ways,” Duede says. “And these are the kinds of... View Details
      Keywords: by Ben Rand
      • July 1998 (Revised March 2000)
      • Case

      Champion International

      By: Michael Beer and James Weber
      Richard Olson, a long-tenured employee, was named CEO of Champion in 1996. Champion had been conducting an organizational transformation since the early 1980s that could be considered successful on most operational and social measures. However, due to industry... View Details
      Keywords: Change Management; Transformation; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Organizational Design
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      • December 2010
      • Article

      The Hidden Advantages of Quiet Bosses

      By: A. M. Grant, F. Gino and D. A. Hoffman
      The article discusses research that identified situations where introverts are more apt to be effective leaders than extroverts. Although it is generally accepted that extroverts make the best leaders, the authors found that introverts can be better in unpredictable,... View Details
      Keywords: Interpersonal Communication; Leadership; Management Style; Groups and Teams; Personal Characteristics
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      • August 1996 (Revised October 1996)
      • Case

      Suzanne de Passe at Motown Productions (A1)

      By: Linda A. Hill and Jaan Elias
      Illustrates: 1) the impact of a manager's leadership style on corporate culture, direction, and performance; 2) the concept of fit between leadership style and the requirements of situations in which managers find themselves; and 3) the need for managers to adapt their... View Details
      Keywords: Management Style; Race; Organizational Culture; Success; Leadership Style; Gender; Management Teams; Change Management; Situation or Environment; Creativity; Relationships; Music Industry; Entertainment and Recreation Industry
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      • July 2006 (Revised February 2007)
      • Case

      LinkedIn (A)

      By: Mikolaj Jan Piskorski
      In the summer of 2005, LinkedIn, a two-year-old start-up, was choosing between two options to monetize its 5 million business people network. Members could contact each other through trusted intermediaries on the network to offer or seek jobs, consulting engagements,... View Details
      Keywords: Risk and Uncertainty; Business Growth and Maturation; Internet and the Web; Social and Collaborative Networks; Business Startups; Growth and Development Strategy; Service Industry
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      • November 2020 (Revised November 2020)
      • Case

      Daily Table

      By: José B. Alvarez, Zeynep Ton and Annelena Lobb
      Daily Table is a case about a grocery chain with two outposts in Boston neighborhoods Dorchester and Roxbury. Its mission is to provide healthy food at lower prices to people in lower-income neighborhoods. The case explores Daily Table’s responsibility to its employees... View Details
      Keywords: Grocery; COVID-19 Pandemic; Food; Nonprofit Organizations; Employees; Wages; Employee Relationship Management; Boston
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      • Web

      Finance - Faculty & Research

      Ideology and Global Trade By: Elisabeth Kempf , Mancy Luo and Margarita Tsoutsoura We examine how the political ideology of corporate leaders shapes cross-border firm networks. Exploiting changes in ideological alignment between U.S. firm... View Details
      • March 2006 (Revised December 2013)
      • Case

      Hexcel Turnaround — 2001 (A)

      By: Paul W. Marshall, James Quinn and Reed Martin
      Hexcel's new CEO is faced with deciding how to "take out" $60 million in cash costs in fiscal 2002, as two of the company's end markets—electronics and commercial aerospace—are expected to decline precipitously. Options include closing plants, exiting a business, or... View Details
      Keywords: Private Equity; Negotiation; Management Teams; Organizational Change and Adaptation; Strategy; Change Management; Crisis Management; Borrowing and Debt; Aerospace Industry; Electronics Industry; United States
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      • 29 Mar 2010
      • Research & Ideas

      Ruthlessly Realistic: How CEOs Must Overcome Denial

      in their business model—defects that numerous outsiders noted from day one. It was a classic case of wishful thinking. Q: How can managers without executive authority spot the warning signs of denial and help reverse the process before... View Details
      Keywords: by Martha Lagace; Auto; Retail; Technology
      • Web

      Students on the Job Market - Doctoral

      Placement Students on the Job Market Please note this page will be updated throughout the fall. Accounting & Management Terrence Tianshuo Shi Abstract: Forthcoming Faculty Advisor(s): | Email Elliot Tobin Abstract: The Effects of... View Details
      • Web

      Race, Gender & Equity

      Built For Change Advancing knowledge, educating leaders, and bridging research & practice Race, Gender & Equity Initiative The Race, Gender & Equity Initiative catalyzes and translates cutting-edge research to transform practice, enable... View Details
      • 19 Nov 2018
      • Working Paper Summaries

      Lazy Prices

      Keywords: by Lauren Cohen, Christopher J. Malloy, and Quoc Nguyen; Financial Services
      • 22 Jan 2025
      • Blog Post

      Career Risks and Professional Growth: Finding a Fulfilling Career with Paige Arnof-Fenn (MBA 1991)

      became my greatest allies. After HBS, I stepped into brand management roles at Procter & Gamble and Coca-Cola, where I honed my skills and learned to blend creativity with data-driven decision making. I later joined three tech... View Details
      • December 2012
      • Case

      Trouble Brewing for Green Mountain Coffee Roasters

      By: Suraj Srinivasan and Michael Norris
      In October 2011, noted hedge fund manager David Einhorn of Greenlight Capital delivered a presentation at an investors' conference analyzing the business and accounting quality weaknesses of Green Mountain Coffee Roasters. Until then Green Mountain had exhibited rapid... View Details
      Keywords: Accounting Fraud; Accounting Quality; Accounting Red Flags; Accounting Restatements; Accounting Scandal; Accounting Information; Financial Accounting; Financial Analysts; Financial Analysis; Financial Intermediaries; Hedge Funds; Financial Ratios; Financial Statement Analysis; Valuation Methodologies; Earnings Quality; Accounting; Quality; Earnings Management; Valuation; Crime and Corruption; Mergers and Acquisitions; Financial Reporting; Investment Funds; Financial Statements; Food and Beverage Industry
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      • 21 Jul 2008
      • Research & Ideas

      Solving the Marketing Resources Allocation Puzzle

      U.S. companies spent a staggering $285 billion on advertising in 2006, according to Advertising Age. That's a lot of dollars and expectations being handed to advertising managers to generate returns. But do marketing View Details
      Keywords: by Sean Silverthorne
      • April 1996 (Revised June 2001)
      • Case

      Partners HealthCare System, Inc. (B): Cardiac Care Improvement

      By: Gary P. Pisano and Maryam Golnaraghi
      Explores the challenges confronting the CEO at the Brigham and Women's Hospital in the wake of radical changes in the health care environment. As pressures have risen for cost containment in health care, the hospital has embarked on a series of reengineering efforts to... View Details
      Keywords: Consolidation; Health Care and Treatment; Mergers and Acquisitions; Organizational Change and Adaptation; Change Management; Management Teams; Operations; Innovation and Invention; Cost Management; Health Industry; Massachusetts
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      • 08 Jun 2022
      • News

      Want a Part-Time Job? Here’s Why Corporate America Won’t Hire You.

      • December 2008
      • Supplement

      Procter & Gamble in the 21st Century (B): Welcoming Gillette (Abridged)

      By: Rosabeth M. Kanter and Matthew Bird
      A.G. Lafley and P&G leaders decided to approach the Gillette integration differently from previous mergers. Using P&G's purpose, values, and principles (PVP) it treated the acquisition as a merger which sought to take the "best of both" from each company. In the... View Details
      Keywords: Mergers and Acquisitions; Integration; Mission and Purpose; Values and Beliefs; Change Management; Organizational Change and Adaptation
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