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  • 11 Jul 2019
  • Sharpening Your Skills

Deconstructing 'Customer Experience'

With the help of LEGO bricks, business executives discover how design principles can serve as building blocks to create a great customer experience. How Independent Bookstores Have Thrived in Spite of Amazon.comIndy booksellers have survived brutal competition by... View Details
Keywords: by Sean Silverthorne; Retail; Service
  • 18 May 2016
  • Research & Ideas

Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior

write about a personal past experience that fit one of five categories: unethical, ethical, positive, negative, or neutral. The participants mostly wrote about commonplace actions (cheating on an exam or padding an expense report, for... View Details
Keywords: by Carmen Nobel
  • 01 Jan 2012
  • News

Hiroshi Mikitani, MBA 1993

retail stores sell their products online. Rather than rely on outside investors, Mikitani funded Rakuten with his own money, taking a significant personal risk, and recruited his wife, Haruko (an IBJ colleague), to run the back office. In... View Details
  • February 1999 (Revised April 1999)
  • Case

Bain & Company, Inc.: Making Partner

By: Ashish Nanda
In June 1998, Bain's compensation and policy committee meets to review candidates for elevation to partnership. The case presents the profiles of four candidates and ends with the promotion committee debating the merits of the candidates. View Details
Keywords: Partners and Partnerships; Personal Development and Career; Employees
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  • Profile

Nika Duan

going back to my grandparents' house. We'd all brave the cold to wish our friends and neighbors a happy New Year, make dumplings, and set off incredible fireworks. Who is one person from your life that you admire the most today? My... View Details
  • August 2005 (Revised December 2005)
  • Case

Coach K: A Matter of the Heart

By: Scott A. Snook, Leslie A. Perlow and Brian DeLacey
Successful college basketball coach Mike Krzyzewski faces the decision whether to accept a lucrative offer to coach a professional basketball team or continue to coach at Duke University. Provides a context for discussing various styles of power, influence, and... View Details
Keywords: Power and Influence; Strategic Planning; Decisions; Personal Development and Career; Interpersonal Communication; Management Teams; Goals and Objectives; Decision Choices and Conditions; Sports Industry; North Carolina
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  • Web

Judging Success - Christensen Center for Teaching & Learning

difficult to assess whether they have internalized these deeper, personal dimensions of learning and are able to apply them in practice. Judging Success of a Class Session David Garvin Sometimes it takes years to determine whether a case... View Details
  • Web

Software Tools - Research Computing Services

part of your submission script or by including the PATH assignment in your .bashrc login script. Additionally, one could write a personal or team software module, which can be used in coordination with the system-wide software modules.... View Details
  • 2018
  • Book

Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level

By: James K. Sebenius, R. Nicholas Burns and Robert H. Mnookin (with a forward by Henry A. Kissinger)
As professors and practitioners with careers devoted to negotiation, we are often asked “Who are the world’s best negotiators? What makes them effective?” Inevitably Henry Kissinger’s name comes up as an elite, if controversial, negotiator from whom we can learn a... View Details
Keywords: History; Negotiation Process; Negotiation Tactics; Personal Development and Career; Negotiation Style; United States
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  • 23 May 2018
  • News

Carla A. Harris, MBA 1987

problem is that “we are not thinking about the humanity that is within everyone.” As a corporate leader, mother, singer, and person of faith, Carla Harris is clearly doing more than her fair share to counteract that trend. Return to... View Details
Keywords: Susan Young
  • 25 Jun 2007
  • Research & Ideas

HBS Cases: Beauty Entrepreneur Madam Walker

great migration northward by African Americans, and the opening up of consumer capitalism." Women Take The Stage As Consumers Walker may have catered primarily to an African American clientele, yet her ideas and methods—such as View Details
Keywords: by Martha Lagace; Beauty & Cosmetics
  • 11 Apr 2024
  • News

Mission Control

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. By the time Peter Platzer (MBA 2002) was a teenager, he knew he wanted to be a physicist—and he was fascinated by space, eagerly engrossed in space-time diagrams... View Details
  • 24 Nov 2015
  • Blog Post

What is an HBS MyTake?

Henry Spear (MBA 2015), a former member of the JCD, who oversaw much of last year’s programming. What is a MyTake? A MyTake is a student-run event that allows two to four students to share personal stories that you may not hear about in... View Details
  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

from 260 employees to 38 in 10 days,” one CEO shared. “Decisions had to be made swiftly. It was heart-wrenching. My mindset has changed. Priorities have changed, personally and professionally.” Executives have turned to a handful of... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • Web

Bibliography | Baker Library | Bloomberg Center | Harvard Business School

In Memoriam, Mayer Lehman . 1897. Eichengreen, Barry. Hall of Mirrors: The Great Depression, the Great Recession, and the Uses—and Misuses—of History . New York: Oxford University Press, 2015. Evans, E. N. The Provincials: A Personal... View Details
  • 31 May 2023
  • News

Alumni Achievement Awards 2023

Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2023 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2023 recipients, and learn about past recipients.... View Details
Keywords: leadership; management; work-life balance
  • Web

A Chronicle of the China Trade. The Papers of Augustine Heard & Co., 1840-1877

personal perspectives of the life and trajectory of a nineteenth—century firm—a firm that prospered at the height of the China trade and met its decline with the advent of new technologies and the emergence of the Chinese as mainstream... View Details
  • May 2016
  • Case

Seaside Organics

By: Howard H. Stevenson and Alisa Zalosh
This case follows Sara Norton, a soccer player-turned-serial entrepreneur, as she transforms Seaside Organics from a fledgling startup into an $89 million company. Informed by the successes and failures of her first organics venture, WellBar, Norton tries to balance... View Details
Keywords: Business Growth and Maturation; Organizational Structure; Personal Development and Career; Entrepreneurship; Personal Characteristics; Business Startups; Business Strategy; Conflict and Resolution; Agriculture and Agribusiness Industry
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  • Profile

Jiaojun Wang

enthralled by the best food I have ever tasted, and the brand was no other than “KFC.” Now that KFC is ubiquitous in China, I never forget the simple joy it brought to me and my family. Who is one person from your life that you admire the... View Details
  • 26 Jun 2013
  • News

How a Trivial Pursuit Became a Significant Case

that led to a $3 million profit venture in eight months"—he proposed a trivia game about television's shows, history, and personalities to the publisher of TV Guide magazine. TV Guide liked Reiss's idea, and with the magazine providing... View Details
Keywords: Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Miscellaneous Store Retailers; Retail Trade