Publications

August 2006 (Revised September 2007)
Supplement

Istituto Clinico Humanitas (C): Pronto Soccorso

By: Richard M.J. Bohmer

Follows on from the cases Istituto Clinico Humanitas (A) and (B). Describes the design and running of the new Humanitas Emergency Department. Istituto Clinico Humanitas has developed a very efficient operating system for dealing with elective (largely surgical)... View Details

Keywords: Health Care and Treatment; Organizational Change and Adaptation; Service Operations; Service Delivery; Customer Focus and Relationships; Health Industry; Italy

08 Jan 2001
Research & Ideas

Can Japan Compete? [Part Two]

and shareholders have the ability to put the heat on the company if it is not performing. These represent rather substantial changes in the Japanese organizational model. The leading companies—the Sonys—are... View Details

Keywords: by Martha Lagace & Hilah Geer

04 Dec 2012
First Look

First Look: December 4

proactive improvement-oriented behavior. Our results suggest that small changes in job design can reduce employee silence about organizational problems. Furthermore, we test the impact of the variables on... View Details

Keywords: Carmen Nobel

11 Jul 2012
Research & Ideas

The Future of Boards

eight experts and practitioners, all with ties to HBS, to examine the state of boards today, what lies ahead, and what needs to change in the context of an increasingly global world that has seen the complexity of corporations increase to... View Details

Keywords: by Julia Hanna

01 Dec 2022
News

The Potential of Business to Improve Lives

address injustice, inequality, discrimination, and lack of diversity. You have to look at everything that happens in an organization, from hiring to development, promotion, retention, and leadership,” she says. Developing effective approaches to View Details

Keywords: April White

02 May 2000
Research & Ideas

Leading Professional Service Firms

Gabarro, an expert on human resources management; Tom DeLong, who studies organizational change and globalization in professional service firms and served as Chief Development Officer of Morgan Stanley... View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

May 2017
Teaching Note

Building a Developmental Culture: The Birth of Deloitte University

By: Boris Groysberg and Sarah L. Abbott

This Teaching Note is a companion piece to the case, “Building a Developmental Culture: The Birth of Deloitte University,” HBS No. 411-059. View Details

Keywords: Leading Change; Problems and Challenges; Organizational Change and Adaptation; Management Teams; Competency and Skills; Training; Employees; Values and Beliefs; Education Industry; Consulting Industry; United States

20 Dec 2010
Research & Ideas

New Dean Sets Five Priorities for HBS

"business is an extraordinary force for good." While Nohria earned a chemical engineering degree from prestigious IIT Bombay, he harbored a dream of becoming an entrepreneur even as he applied to a doctoral program at MIT. At MIT, he discovered his love for... View Details

Keywords: by Roger Thompson; Education

January 2010 (Revised April 2010)
Case

Credit Suisse Group: Managing Equity Research as a Business

By: Boris Groysberg, Paul M. Healy and Sarah Abbott

In 2003, in the midst of industry turmoil and company-specific challenges, Stefano Natella was named Global Head of Equity Research at Credit Suisse. Over a six-year period, Natella implemented and refined a new methodology for valuing equity research analysts, both... View Details

Keywords: Business Model; Change Management; Customer Satisfaction; Compensation and Benefits; Selection and Staffing; Balanced Scorecard; Organizational Change and Adaptation; Financial Services Industry

09 Jul 2024
Research & Ideas

Chance Encounters: What's at Stake in Return-to-Office Decisions

Late one day in the fall of 2021, as she was packing up to head home, Assistant Professor Maria Roche bumped into Andy Wu, a colleague in the Strategy Unit whose office is next to hers. Roche asked how his research was going, and in the conversation that followed the... View Details

Keywords: by Jen McFarland Flint, HBS Alumni Bulletin

April 2017
Teaching Note

Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (A, B, C, D)

By: Tsedal Neeley and Nathan Overmeyer

Teaching Note for HBS Nos. 417-068, 417-069, 417-070, and 417-071. View Details

Keywords: Functions; Structure; Centralization; Decentralization; Diversity; Country Of Origin Effects; Global Contextual Intelligence; Leading Change; Crisis Management; Organizational Structure; Experience and Expertise; Situation or Environment; Central Asia; Turkey

01 Sep 2003
News

Books

scenarios early on in the product development process, while the financial and organizational costs of changing course are still relatively low. In Experimentation Matters, Thomke defines six principles that... View Details

Keywords: Deborah E. Blagg; Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services

30 Aug 2016
First Look

August 30, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51569 Building the Agile Enterprise: IT Architecture, Modularity and the Cost of IT Change By: MacCormack, Alan, Robert Lagerstrom, David Dreyfus, and Carliss Y. Baldwin Abstract—Recent... View Details

Keywords: Carmen Nobel

April 2024
Case

Dr. Tom Mihaljevic and Cleveland Clinic

By: Linda A. Hill and Lydia Begag

In December 2022, Dr. Tomislav (“Tom”) Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked both by unprecedented challenges and remarkable achievements. Cleveland Clinic had recently been ranked the world’s... View Details

Web

Entrepreneurial Sales 101: Founder Selling - Course Catalog

not made. Every organizational activity leverages off that single fact. Markets are not totally rational organizations and the firms with the best sales teams will usually win. “Superior sales and distribution by itself can create a... View Details

01 Dec 2008
News

Summit Sound Bites

President, Brigham Young University–Idaho; former Dean, Harvard Business School “Today, 21st-century medical technology is delivered with 19th-century organizational structures, management practices, and pricing models.” —Michael Porter,... View Details

01 Dec 2022
News

Program Catalyzes New Streams of Research

planned to disclose DEI metrics to the public. And yet, a 2021 Deloitte report, The equity imperative: The need for business to take bold action now, states: “Despite agreeing that change is needed, many leaders have come to realize how... View Details

Keywords: Jennifer Gillespie

May 2017
Case

Vicki Fuller: Chief Investment Officer of New York State's $150+ Billion Employee Pension Fund

By: Steven Rogers and Valerie Mosley

Vicki Fuller traveled from a four-room tenement bordering Chicago’s infamous Cabrini-Green housing projects to speaking at conferences around the world and typically holding court wherever she went. As a teenager, she helped raise her siblings. As a Wall Street... View Details