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  • All HBS Web  (13,382)
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  • December 1986 (Revised February 1993)
  • Case

Scandinavian Airlines System

Discusses the fostering of entrepreneurship and innovation in the large corporation. It traces the development and history of Scandinavian Airlines System (SAS) from 1946 to the present with particular emphasis on the leadership of Jan Carlzon, CEO from 1981 to the... View Details
Keywords: Organizational Change and Adaptation; Leading Change; Innovation and Management; Corporate Entrepreneurship; Organizational Culture; Air Transportation Industry; Scandinavia
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Kao, John J. "Scandinavian Airlines System." Harvard Business School Case 487-041, December 1986. (Revised February 1993.)
  • 08 Feb 2022
  • News

Deep Purpose with Ranjay Gulati

  • 29 Jun 2022
  • Blog Post

Harvard Business School Announces the 2022-2023 Blavatnik Fellows

Harvard-affiliated postdocs as they build their promising life science ventures by developing their leadership talents and providing mentorship and community during their entrepreneurial journey. To date, Blavatnik Fellows have created 30... View Details
  • Jun 22 2018
  • Tout

The HBS Difference

  • Program

Rising Generation in the Family Enterprise

responsibility to society? This program focuses specifically on the choices facing the rising generation in the context of a successful family enterprise. Some members of the new generation will decide to pursue leadership roles in... View Details
  • November 2010
  • Article

Which of These People Is Your Future CEO?

By: Boris Groysberg, Andrew Hill and Toby Johnson
Americans have long believed that U.S. military officers-trained for high-stakes positions, resilience, and mental agility-make excellent CEOs. That belief is sound, but the authors' analysis of the performance of 45 companies led by CEOs with military experience... View Details
Keywords: Experience and Expertise; Training; Leadership Style; Managerial Roles; Situation or Environment; United States
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Groysberg, Boris, Andrew Hill, and Toby Johnson. "Which of These People Is Your Future CEO?" Harvard Business Review 88, no. 11 (November 2010): 80–85.
  • 01 Aug 2022
  • News

Two Must-Haves If You’re Looking for a New CEO

  • 28 Aug 2023
  • Research & Ideas

The Clock Is Ticking: 3 Ways to Manage Your Time Better

others, but also from where they are doing it. This is important, given that we are in an era in which options for how, when, and where people spend time are perhaps more varied than ever before. Leslie A. Perlow is the Konosuke Matsushita Professor of View Details
Keywords: by Kristen Senz
  • 26 Apr 2024
  • HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

subordinates accountable, but they have no clue how to do that,” says Harvard Business School Senior Lecturer Hise Gibson in explaining what drew him to study Sanders’ sometimes-controversial leadership style. Gibson, who played football... View Details
Keywords: by Avery Forman; Sports

    Jill J. Avery

    Dr. Jill Avery is a Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the marketing unit at Harvard Business School. She is a respected authority on branding and brand management, customer relationship... View Details

    Keywords: consumer products; arts; advertising; automobiles; retailing; fashion; hotels & motels; food; beverage
    • July–August 2020
    • Article

    Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work

    By: Brad Bitterly and Alison Wood Brooks
    Humor is widely considered essential in personal relationships, but in leaders, it’s seen as an ancillary behavior. Though some leaders use humor instinctively, many more could wield it purposefully. Humor helps build interpersonal trust and high-­quality work... View Details
    Keywords: Managing People; Humor; Leadership; Relationships
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    Bitterly, Brad, and Alison Wood Brooks. "Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work." Harvard Business Review 98, no. 4 (July–August 2020): 96–103.
    • 01 Aug 2023
    • What Do You Think?

    As Leaders, Why Do We Continue to Reward A, While Hoping for B?

    jump ship for better offers.” Who’s responsible? Fonzie Gonz said, “Why focus on middle management when top leadership is leagues away from any meaningful adoption of DEI? These changes need to come from the top down.” View Details
    Keywords: by James Heskett
    • Nov 2011
    • Case

    The Big 3 Roar Back

    • June 2008
    • Case

    Rackspace Hosting in Late 2000

    By: James L. Heskett and W. Earl Sasser
    The leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video... View Details
    Keywords: Customer Focus and Relationships; Finance; Management Teams; Service Operations; Customer Ownership; Strategy
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    Heskett, James L., and W. Earl Sasser. "Rackspace Hosting in Late 2000." Harvard Business School Case 808-166, June 2008.
    • June 2003
    • Case

    Booker T. Washington High School

    By: Rosabeth M. Kanter and Michelle Heskett
    For over a decade, Principal Elsie Bailey has led a turnaround of this inner-city high school in Memphis. Although she's made progress, some problems have arisen for this "school of last resort" that deals with some of the more difficult student populations, and... View Details
    Keywords: Secondary Education; Social Issues; Social Psychology; Policy; Problems and Challenges; Education Industry; Tennessee
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    Kanter, Rosabeth M., and Michelle Heskett. "Booker T. Washington High School." Harvard Business School Case 303-136, June 2003.
    • 12 Apr 2022
    • News

    The Memo: Zelensky Battles to Hold World’s Attention as Chances of Long War Rise

    • 28 Jun 2021
    • News

    Building Psychological Safety in Learning Programs

    • 06 May 2021
    • News

    Cybersecurity: Don't Blame Employees—Make Them Feel like Part of the Solution

    • 1:30 PM – 2:30 PM EST, 14 Nov 2019
    • Webinars: Career

    Are You a High Potential?

    What does it take to be a high potential today? You are expected to be both a value creator and a game changer. Are you preparing yourself to lead? Professor Linda Hill will share imperatives of leadership as well as examine what it takes to build your network and... View Details

      Shinta Kamdani

      Keywords: Consumer Products, Energy
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