Customer Focused Organization - Publications - Faculty & Research

09 Sep 2015
Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

customer demand. CUTTING EXPENSES AND PAYING BONUSES In addition to furloughs, the Honeywell leaders cut production and financial expenses, focusing on efficiencies in managing their supply chains and... View Details

Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics

04 Jan 2012
First Look

First Look: January 4

and New Methods Authors:Jordan I. Siegel and Prithwiraj Choudhury Abstract The corporate governance literature of the past decade has focused on identifying drivers of superior or deficient corporate governance. One of the most rigorous... View Details

Keywords: Carmen Nobel

01 Feb 2002
News

It's academic. (Not!)

compensation dynamics, board evolution, entrepreneurial finance, and founder-CEO succession. He's also turning the spotlight on venture capital firms. "VC firms have an interesting organizational structure compared with other View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

04 Apr 2023
Blog Post

Maersk’s Journey to Decarbonize Shipping

competitive advantage while doing the right thing, rather than an imposition or a burden. According to Maersk leadership, the two keys to their decarbonization strategy are: Strong relationships with customers to get them on board with... View Details

Web

HBS - Financials | Supplemental Financial Information

and participation. The group welcomed 12,722 participants across 179 programs, comprising 132 in-person programs, 28 hybrid programs, and 19 fully virtual programs. A combined 92 Focused and Comprehensive Leadership Programs were designed... View Details

Web

2024 Reunion Presentations - Alumni

a software company that encourages households to reduce their energy consumption. From Opower's earliest days, its managers utilized experiments to amplify their environmental impact and enhance customer value. We will revisit some of... View Details

24 Jul 2012
First Look

First Look: July 24

several factors associated with suppliers being especially willing to share this information with buyers, focusing on attributes of the buyers seeking this information and of the suppliers being asked to provide it. We test our hypotheses... View Details

Keywords: Sean Silverthorne

26 Nov 2001
Op-Ed

Why Corporate Budgeting Needs To Be Fixed

encourage customers to place orders by year-end so they could hit their annual sales goals. But the price increase was out of line with the competition and undoubtedly ended up costing the company sales and market share. Even more... View Details

Keywords: by Michael C. Jensen

13 Sep 2021
Research & Ideas

Science: The Unlikely Frontier for New Business Ideas

and greater novelty. Krieger and his colleagues detailed their findings in the working paper Standing on the Shoulders of Science, released in June. A changing R&D landscape Over the years, Krieger says, large firms have retreated from in-house R&D, View Details

Keywords: by Avery Forman

20 Oct 2003
Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

illustration of first-mover advantages. From its beginning in 1914, it created an integrated learning base to commercialize a new data processing punched-card technology. By the 1920s, its initial factory in New York and a new one in Europe were supplying its worldwide... View Details

Keywords: by Alfred D. Chandler Jr.; Consumer Products

11 Jan 2010
Research & Ideas

Mixing Open Source and Proprietary Software Strategies

something to lose by creating a direct OS competitor. So the firm opens the extensions, because it can benefit from user innovation, but customers can't use the OS software without purchasing the core product. It's a relatively... View Details

Keywords: by Julia Hanna; Web Services

22 Jul 2019
Book

How to Be a Digital Platform Leader

was focused on what we call today innovation platforms. With the emergence of Amazon, eBay, and other firms in the late 1990s and early 2000s, it was clear that a very different kind of technology platform was emerging, which we call... View Details

Keywords: by Martha Lagace

23 Jun 2008
Research & Ideas

Innovative Ways to Encourage Personal Savings

many ways from the type of finance researched and taught at business schools. I explored how financial services were practiced in a place like South Central, focusing in particular on the opportunities to leverage social View Details

Keywords: by Martha Lagace; Financial Services

15 Jun 2007
Research & Ideas

Remembering Alfred Chandler

to his ideas. He responded to every comment I made with helpful information about where I could go to find comparable developments, and gave me advice about how to rethink the project. He asked tons of questions as he remained immensely curious about every aspect of... View Details

Keywords: by Sean Silverthorne

03 Jan 2017
First Look

January 3, 2017

January 2017 Journal of Financial Economics The Unintended Consequences of the Zero Lower Bound Policy By: Di Maggio, Marco, and Marcin Kacperczyk Abstract—We study the impact of the zero lower bound interest rate policy on the industrial View Details

Keywords: Carmen Nobel

September 2020
Case

Uber at a Crossroads (2017)

By: Ramon Casadesus-Masanell and Karen Elterman

This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details

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06 Sep 2019
Blog Post

The Business of Medicine: MD/MBA Students Having an Impact

University Professor of Global Health and Social Medicine at Harvard. She later worked with leadership at the Dana-Farber Cancer Institute and the World Health Organization on a high-impact effort to improve access to cancer medicines... View Details

2009
Working Paper

Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy

By: James K. Sebenius

When facing a cross-border negotiation, the standard preparatory assessments—of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc.—should be... View Details

Keywords: Decision Making; Cross-Cultural and Cross-Border Issues; Corporate Governance; Negotiation Process; Organizational Culture; Business and Government Relations

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August 2019
Case

The Allstate Corporation, 2019

By: John R. Wells and Benjamin Weinstock

In July 2019, Allstate, the United States’ number-three property and casualty (P/C) insurer, released its second-quarter earnings, which reported first-half revenues of $22.1 billion, up 11.4% year-over-year. Shareholders cheered the top-line growth, but P/C premiums... View Details