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Show Results For
- All HBS Web
(4,013)
- People (3)
- News (1,061)
- Research (2,610)
- Events (6)
- Multimedia (35)
- Faculty Publications (1,709)
- 09 May 2011
- Research & Ideas
Moving From Bean Counter to Game Changer
Buried in the middle layers of many organizations resides a strata of highly skilled experts, from HR managers to risk evaluators, whose collective wisdom and experience could prove invaluable in informing strategic decisions at the highest levels. “They're all View Details
- 2012
- Working Paper
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)
- October 2010
- Article
Organizational Designs and Innovation Streams
By: Michael Tushman, Wendy K. Smith, Robert Chapman Wood, George Westerman and Charles A. O'Reilly III
This article empirically explores the relations between alternative organizational designs and a firm's ability to explore as well as exploit. We operationalize exploitation and exploration in terms of innovation streams—incremental innovation in existing products as... View Details
Keywords: Competency and Skills; Innovation and Invention; Management Teams; Product Development; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Outcome or Result; Performance Improvement
Tushman, Michael, Wendy K. Smith, Robert Chapman Wood, George Westerman, and Charles A. O'Reilly III. "Organizational Designs and Innovation Streams." Industrial and Corporate Change 19, no. 5 (October 2010): 1331–1366. (doi: 10.1093/icc/dtq040.)
- February 2008 (Revised May 2008)
- Case
Lincoln Financial Group (A)
Lincoln Financial Group (LFG) reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate... View Details
Keywords: Competency and Skills; Customer Relationship Management; Training; Selection and Staffing; Organizational Change and Adaptation; Performance Evaluation; Sales; Corporate Strategy
Godes, David B., and David Lane. "Lincoln Financial Group (A)." Harvard Business School Case 508-028, February 2008. (Revised May 2008.)
- 05 Dec 2016
- News
The Dragon’s Tale
(photo by Kevin Frayer/Getty) When F. Warren McFarlan and a small group of HBS colleagues arrived in Beijing in July 1979, they stepped off the plane into a country struggling for a toehold in the 20th century. “They brought ladders up to unload our bags,” recalls... View Details
Keywords: Deborah Blagg
- 01 Dec 2013
- News
Faculty Q&A: Playing the Hits
ALL IN: The bigger the bet Hollywood makes, the better. Photo courtesy of Anita Elberse Offstage at a Lady Gaga concert seems an unlikely place for academic fieldwork. But that's exactly the kind of environment that allows Anita Elberse to examine firsthand the nuances... View Details
- 01 Jun 2005
- News
Change of Pace
Having retired from Congress after representing his western New York district for eighteen years, Amory Houghton Jr. (MBA ’52) is now working as a volunteer with his old friend, Bishop Thomas Shaw, head of the Episcopal Diocese of Massachusetts. “The arrangement... View Details
- 22 Jul 2010
- News
An Entrepreneurial Tile Tale
- 21 Jul 2015
- First Look
First Look: July 21, 2015
from its historical competence in hardware to become a provider of hardware and software for managing transactions across a range of industries and payments methods. Nuti envisioned a world in which consumers would use NCR hardware or... View Details
Keywords: Sean Silverthorne
- Profile
Katy Lankester
where in healthcare I wanted to build my career, and in what types of companies. I wanted to work in healthcare, but I didn’t know what the big verticals were, or which types of competencies were most important. I learned that I wanted to... View Details
Keywords: Health Care
- Profile
Jaime Mendez
just seven minutes and managed to place second out of seven. "All the other teams presented variations on the same idea," Jaime says. "We took a risk by planning something entirely different." "After the contest, the judges congratulated us by... View Details
- Profile
Fred Smith
At HBS, classes do not lead to definitive answers, but to a greater comfort with – and competence within – ambiguous situations. "Any business decision we have to make," says Fred, "is more than just about profitability.... View Details
- Web
War & Peace: The Lessons of History for Leadership, Strategy, Negotiation & Humanity - Course Catalog
competing ideas, ideologies, and narratives. Examine the powerful role that our implicit models and “theories of the case” play in the choices we ultimately make as leaders and strategic actors. Face the possibility that our strongly held... View Details
- 01 Mar 2011
- News
Faculty Books
examine the ways in which software differs from other technologies in promoting economic development; what motivates individuals and firms to contribute to open source projects; how developers and users view the trade-offs between the two kinds of software; and how... View Details
- 06 Oct 2003
- What Do You Think?
Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?
Long-term growth and profitability are elusive targets for many organizations. The former often is more difficult to achieve than the latter, especially for companies competing in "mature" markets. This presents a problem for... View Details
Keywords: by James Heskett
- 01 Dec 2020
- Blog Post
Hiring a Career Switcher: The Value of the MS/MBA
processes for similar products that Nature’s Fynd might compete against. As scope of the project evolved throughout the summer, the team added additional questions. I was motivated by their interest in my perspective and their confidence... View Details
Keywords: All Industries
- 01 Jun 2017
- News
Case Study: Something New
creating the best cost structure in the market. But the company wanted to compete primarily on quality not price. To that end, it struck exclusive deals with suppliers and marketing partners. Where they are today: The company continues to... View Details
Keywords: April White
- 01 Dec 2002
- News
What You Know Depends on Where You Go
inefficiencies, as units within them typically performed below stand-alone peers. Divesting assets to focus on core competencies became the accepted wisdom. Applying this logic, multi-industry conglomerates in other nations, such as the... View Details
- 06 Feb 2014
- Research & Ideas
The Art of American Advertising
Professor of Marketing, Emeritus, and an adviser on the exhibit. "Many firms competed for the attention and affection of customers. And, whole new kinds of media burst on the scene. This meant that marketers needed to be particularly... View Details
- 01 Mar 2012
- News
Cracks in the Foundation
competitiveness-losing out in 8 out of 10 actual cases. Alumni had considered moving their US facilities to a total of 146 countries, clearly showing that America is competing with virtually the entire world, not just a handful of... View Details