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  • June 2020
  • Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada
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  • March 2019
  • Case

HOPI: Turkey's Shopping Companion

By: Sunil Gupta, Donald Ngwe and Gamze Yucaoglu
The case opens in 2017 as Onur Erbay, CEO of HOPI, a multi-vendor loyalty platform, is contemplating a critical decision. The case chronicles the origins of Boyner Group, the parent company of HOPI and a major retailer in Turkey, and development of retail and customer... View Details
Keywords: Loyalty Programs; Multi-vendor Platform; Retail; Big Data; Customer Relationship Management; Mobile and Wireless Technology; Business Model; Analytics and Data Science; Competitive Strategy; Decision Making; Applications and Software; Digital Platforms; Technology Industry; Retail Industry; Turkey
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  • Web

Charts & Statistics - Leadership

Reengineering Record high employment Service sector outpaces manufacturing in new job creation Influence: Low 1900 s 19 U.S. begins construction of Panama Canal Influence: High 10 1910 s 19 War Industries Board coordinates activities... View Details
  • 30 Mar 2018
  • What Do You Think?

What Should Mark Zuckerberg Do?

Facebook’s vision and mission statement.” Brendan Coffey led the way in proposing that “FB needs a much more active strategy to place the user in a position of control with respect to how their data is used.” Bhanu Ramenani suggested one... View Details
Keywords: by James Heskett; Web Services; Information Technology
  • Web

Privacy Policy & Legal Info | HBS Online

your progress and participation in a Service if your participation in the Service is sponsored by your employer, and if you have so consented or we are otherwise permitted to do so. To enable HBS Online, either directly or through third parties, to conduct marketing... View Details
  • 10 May 2020
  • Blog Post

Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers

time. This helps me prioritize the most important events, and not feel guilty about the many HBS activities I need to decline.  Best Mama Hack: Get a running stroller! Even if you don't run, they're more nimble than a normal stroller... View Details
  • 15 Oct 2007
  • Research & Ideas

Businesses Beware: The World Is Not Flat

Isdell) have pointed out, business has not been very active in trying to counter the antiglobalizers. In terms of public discourse and action, in particular, I'd recommend the following steps for companies that favor greater integration... View Details
Keywords: by Martha Lagace
  • 03 Jan 2011
  • Research & Ideas

Most Popular Articles of 2010

goods can activate the concept of self-interest and affect subsequent cognition. Managerial Practices That Promote Voice and Taking Charge among Frontline Workers How can front-line workers be encouraged to speak up when they know how to... View Details
Keywords: by Staff
  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

objective measures—such as innovation cycle times, flow efficiency (work time versus wait time), and market share changes—are useful for determining the existing state of the operating system components. The team then develops a sequenced list of View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • 24 Feb 2020
  • Research & Ideas

The Hidden Vulnerabilities of Open Source Software

hundreds of the most used open source software projects—20 of which are detailed in the report. Call to action Tim Mackey, principal security strategist for SCRC, says commercial organizations can contribute to this project by conducting internal reviews of their open... View Details
Keywords: by Frank Nagle and Jenny Hoffman; Computer
  • Article

Association of the Meaningful Use Electronic Health Record Incentive Program with Health Information Technology Venture Capital Funding

By: Samuel Lite, William J. Gordon and Ariel Dora Stern
IMPORTANCE
Although the Health Information Technology for Economic and Clinical Health (HITECH) Act has accelerated electronic health record (EHR) adoption since its passage, clinician satisfaction with EHRs remains low, and the association of HITECH with... View Details
Keywords: Health Care and Treatment; Information Technology; Laws and Statutes; Innovation and Invention; Entrepreneurship; Venture Capital
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  • 28 May 2020
  • Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

are processed through the same United States Bankruptcy Court system, and are overseen by the same pool of federal bankruptcy judges, who currently number about 350 only. The bankruptcy process also requires the active participation of... View Details
Keywords: by Dina Gerdeman; Financial Services; Banking
  • 22 Apr 2021
  • Blog Post

Launching the Women in Tech Initiative at HBS

campus; Publish communications and resources around women in tech events and community. Activities and Events from this Past Year Since its founding, the initiative has hosted a series of speakers including Michelle Zatlyn—COO, Co-Founder... View Details
  • 27 Oct 2002
  • Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

Financial performance is the result of operating performance. Operating performance includes all the things that a company must do to win the competitive battle in its industry to attract, retain, and profitably serve customers. It varies greatly among industries, but... View Details
Keywords: by Benson Shapiro
  • 17 Jan 2023
  • Blog Post

Upcoming Interview? No Problem—Just Connect the Dots

skills, strategy experience, or any other requisite, you want to be able to spell out to the interviewer how the dots on your resume perfectly match the dots on their job posting. And if your dots don’t match their dots, then you’ll need to be able to explain how you... View Details
  • 24 Nov 2015
  • Research & Ideas

Developing Your Next CEO for the Family Business

develop successor candidates who appreciate your culture, respect your strengths, and who are good at preserving key relationships. But they should also be able to move the organization away from activities and practices that are holding... View Details
Keywords: Retail; Auto
  • 01 Jun 2024
  • News

Alumni and Faculty Books

to success. “Career forward” means keeping a focus on the future and recognizing that being good at your job is often not enough—that you should take every opportunity to boost your connections, take on “difficult” assignments, and work View Details
  • 01 Mar 2014
  • News

Generation Next

corollary are the US industrialists of the 19th century, who built legacy charities and cultural institutions alongside their business empires. Outside work, Nisa supports Dasra, an Indian social enterprise fund. Girls' education is a particular pet cause. She is an... View Details
Keywords: Mark Bergen; Godrej Group; Management
  • 06 Aug 2019
  • Cold Call Podcast

Super Bowl Ads Sell Products, but Do They Sell Brands?

activity and sales, but it isn’t a [direct] one, to be frank, and it's often a long tail effect. So, a lot of times, you have to just be patient. What I ask my students is, "Let's think about the opposite, which is, if we don't do... View Details
Keywords: Advertising; Sports; Entertainment & Recreation; Media & Broadcasting
  • 01 Dec 2009
  • News

One Man Crime Wave

his fiction, casting young managers in manufacturing and industrial settings as his protagonists. But his focus was not on their business activities so much as on their warps, biases, emotional hang-ups, and “all other decisions of... View Details
Keywords: Garry Emmons; fiction writing; Arts, Entertainment; Publishing Industries (except Internet); Information