Publications

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2012
Dictionary Entry

Learning from Failure

By: Mark D. Cannon and Amy C. Edmondson

Failure is defined as an outcome that deviates from expected and desired results. Learning from failure describes processes and behaviors through which individuals, groups and organizations gain accurate and useful insights from failures and modify future behaviors,... View Details

Keywords: Learning From Failure; Failure; Learning; Behavior; Organizational Change and Adaptation

01 Aug 2004
Conference Presentation

Achieving Flexibility in NPD: New Processes and New Ways of Organizing

By: Alan MacCormack

Keywords: Product Development; Organizational Change and Adaptation; Management Practices and Processes

November 1987 (Revised June 1988)
Case

ServiceMaster Industries, Inc.

By: James L. Heskett

The CEO of ServiceMaster Industries has convened an internal task force to come up with ideas for reorganizing the company to accommodate unusually fast growth. In developing both alternatives and criteria for appraising them, the task force has to keep in mind the... View Details

Keywords: Restructuring; Leading Change; Growth and Development Strategy; Organizational Culture

Profile

Kim Chen

organizational level, to keep up with the rapid pace of change and innovation. The area of flux I am most excited about is the changing definition of business success, one... View Details

Keywords: Retail; Nonprofit / Government

01 Dec 2018
News

Research Is the Foundation

span more languages, geographies, and cultures than ever, requiring workers to communicate effectively to deliver results. I wanted to understand how a radical language change can bridge differences and facilitate cross-border... View Details

01 Oct 1997
News

Expanded Elective Curriculum Offers Students A Wealth of Choices

MBA students to connect with HBS alumni are all part of the latest EC enhancements designed to address the changing needs and interests of MBA students. Course Development After completing the MBA Program's required courses, students... View Details

30 Oct 2015
Blog Post

4 Takeaways from HBS

past the awkward introductions into shared stories. I learned that the most interesting aspects about a person, perhaps the things that will truly cause them to change the world, are rarely found in their resume. One of my favorite... View Details

05 Feb 2008
First Look

First Look: February 5, 2008

of influence. With this in mind, the paper seeks to achieve five objectives: (1) Define the domain of psychological influence as consisting of those tactics which do not require the influencer to change the economic or structural aspects... View Details

Keywords: Martha Lagace

31 Aug 2010
First Look

First Look: August 31

prototypical large-enterprise form in contemporary emerging economies. By exploring the evolution of the diversified business groups organized around British trading companies from the late eighteenth century until today, this chapter demonstrates that such View Details

Keywords: Sean Silverthorne

10 Apr 2018
First Look

First Look at New Research, April 10, 2018

purpose-driven leader, and the case allows for a rich discussion of the degree to which this changes both his strategic and his organizational options. Purchase this case:... View Details

Keywords: Sean Silverthorne

01 Jun 2002
News

Up to the Challenge: Lori Schock - Listen and Learn

manufacturing workers on a computer system used for data reconciliation. The assignment proved challenging. “I was a total outsider running a class designed to change the work patterns of an experienced manufacturing team,” she grimaces.... View Details

Keywords: Kathleen Brill

01 Mar 2004
News

Leadership Project Codifies Elusive Traits

legacy (past), global, and emerging (future) — the initiative aims to provide cutting-edge research on the often-elusive topic of leadership. Led by Anthony J. (“Tony”) Mayo (MBA ’88), its seven affiliated faculty members are part of the View Details

Keywords: Educational Support Services; Educational Services

21 Apr 2020
Research & Ideas

7 Successful Battle Strategies to Beat COVID-19

business applications, aimed at empowering teams to better respond to changing customer and competitive threats, are already au fait with this idea of using military strategy to guide project decision-making. Many Agile-immersion... View Details

Keywords: by Euvin Naidoo

01 Jul 2002
Research & Ideas

What it Takes to Lead Through Turmoil

take advantage of change in fundamental ways. In a presentation to an overflow crowd of HBS alumni, Kanter discussed the characteristics of companies that thrive with change and those that are swamped by it.... View Details

Keywords: by Sean Silverthorne

April 2024 (Revised July 2024)
Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal

The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details

February 2023 (Revised May 2023)
Case

Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive

By: Linda A. Hill, Emily Tedards and Lydia Begag

In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for... View Details

Web

2019 Symposium - Race, Gender & Equity

Management and Organizations at Duke University, Fuqua School of Management, presents Flash Talk, “The Means-Influence-Ability (MI, A) Model of Agency for Gender and Leadership”, at the 2019 Gender and Work Symposium. Stereotype Threat’s Silver Lining: Speaking Out for... View Details

01 Oct 1997
News

Theory & Practice

has collected the best of her wit and wisdom on management thinking and practice. Looking back across the changing landscape of business, Kanter helps reveal what has worked, what has not, and what businesses still need to learn. She also... View Details

April 2024
Case

Qualcomm, Inc. in 2024

By: David B. Yoffie and Sarah von Bargen

Qualcomm was facing a new era in 2024. After a judge’s adverse anti-trust decision almost destroyed Qualcomm’s business model, the company was victorious on appeal. The new CEO was optimistic about new growth opportunities in technologies such as 5G, AI, and augmented... View Details

Keywords: Business Model; Lawsuits and Litigation; Growth and Development Strategy; Organizational Change and Adaptation; Valuation; Business Strategy; Technology Industry; United States; China