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Show Results For
- All HBS Web
(4,517)
- People (33)
- News (847)
- Research (2,913)
- Events (1)
- Multimedia (5)
- Faculty Publications (1,976)
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- 25 Jun 2014
- Lessons from the Classroom
FIELD Trip: Conquering the Gap Between Knowing and Doing
services in Vietnam, for example, might go to an inner-city neighborhood of Boston with a high concentration of foreign nationals, to survey them on their banking habits and test out new ideas for changing these habits. Theory Into... View Details
- January 2024 (Revised February 2024)
- Course Overview Note
Managing Customers for Growth: Course Overview for Students
By: Eva Ascarza
Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business professionals engaged in roles centered on customer-driven growth activities. The course explores the dynamics of... View Details
Keywords: Customer Relationship Management; Decision Making; Analytics and Data Science; Growth Management; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry
Ascarza, Eva. "Managing Customers for Growth: Course Overview for Students." Harvard Business School Course Overview Note 524-032, January 2024. (Revised February 2024.)
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
evolution of the industry through the introduction of key service elements like flight attendants, in-flight meals, and loyalty programs. Each of these service elements, which are common today, was... View Details
- 17 Oct 2006
- First Look
First Look: October 17, 2006
integration across multiple offices, ancillary businesses, early adoption of financial reporting software, and consensus-based decision making. The firm was proud of its corporate culture and sought to maintain it as it grew, bringing in... View Details
Keywords: Sean Silverthorne
- 30 Apr 2001
- Research & Ideas
New Paths to Success in Asia
senior researcher in the Global Research Group who has been working recently with a number of faculty members to develop Asian-based cases for the School's curriculum. "There's one Chinese company, for example, that has established an e-mail/postal View Details
Keywords: by Alejandro Reyes & Deborah Blagg
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
each knew, not just intuitively, but strategically—and after a time, financially and organizationally—that they had to create a sustainable market for their offerings. If Wedgwood could parachute forward into our time, or if we could go... View Details
Keywords: by Martha Lagace
- 15 Feb 2011
- First Look
First Look: Feb. 15
healthcare, and microfinance. In the process, a case is made that these disruptive commercial models are a key component in the response to poverty, and that there is a social role for financial returns. Accordingly, the basic goods and... View Details
Keywords: Sean Silverthorne
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
attention and energies on maximizing profit and financial value. This exclusive focus on profit and shareholder value maximization has led to environmental destruction and the concentration of wealth and power within the hands of a few.... View Details
Keywords: by Dina Gerdeman
- 08 Apr 2008
- First Look
First Look: April 8, 2008
was an essential ingredient in the success of the transformation. The case ends with a review of changes in financial performance, employee attitudes and customer satisfaction. The case describes the important role that the human... View Details
Keywords: Martha Lagace
- 28 Oct 2008
- First Look
First Look: October 28, 2008
(0.74%). Even after controlling for filers' demographic factors and self-revealed savings intent, the likelihood of tax-site savings was 5.5 percentage points higher at treatment sites as compared with control sites. In contrast to the take up of many View Details
Keywords: Martha Lagace
- 05 Mar 2014
- What Do You Think?
When Will the Next Dot.com Bubble Burst?
has a huge mine of data. Reminds me of the California Gold Rush. The only ones to make money out of it were land owners, shovel vendors, and Levi." Tom Dolembo added: "It's like the financial groundhogs have all come out and... View Details
- 01 Feb 2000
- Research & Ideas
Keeping Track: Performance Measurement, Control & Strategy
and more companies have adopted a service management view of the world, which means being locally responsive to customers. As a result, firms have to decentralize and encourage their frontline employees to make decisions on their own. To... View Details
Keywords: Re: Robert Simons
- 19 Oct 2011
- Research & Ideas
Designing Cities for a Sustainable Future
On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
- 26 Jan 2010
- First Look
First Look: Jan. 26
alternative financial services are maligned in mainstream financial circles. This case asks students to evaluate both organizations, their respective industries, and the... View Details
Keywords: Martha Lagace
- 14 Oct 2014
- First Look
First Look: October 14
Harvard Business Review Putting Sales at the Center of Strategy By: Cespedes, Frank Abstract—Research indicates that relatively few firms execute their strategies effectively, and, on average, companies deliver just 50% to 60% of the View Details
Keywords: Sean Silverthorne
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
capabilities in maintaining and upgrading product portfolios through acquisition and divestiture. Acquisitions were financed almost wholly out of retained earnings and income received from divestitures. The resulting overall financial... View Details
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
specific customer groups either are overserved or are unsatisfied nonconsumers. Overserved customers consume a product or service but don't need all its features or functionality. Three specific indicators point to this customer group:... View Details
- 19 Jul 2011
- First Look
First Look: July 19
challenges of servicing both internal and external Aladdin clients during a period of rapid growth within BlackRock and significant change in the global financial landscape. Purchase this... View Details
Keywords: Sean Silverthorne
- 17 Mar 2008
- Research & Ideas
The Lessons of Business History: A Handbook
civil law tradition, and in stimulating financial and economic development. This has sometimes been used to explain why the United States performed so much better economically than Latin America. Yet there is now a formidable amount of... View Details
Keywords: by Sean Silverthorne
- 10 Jan 2017
- First Look
First Look at New Research: January 10, 2017
become the Amazon of freelance labor, and transforming its business model from a marketplace to software-as-a-service (SaaS). Each of the three paths was risky and required financial and human resource investment. Could and should the... View Details
Keywords: Sean Silverthorne