Publications

1999
Chapter

Learning, Trust and Organizational Change: Contrasting Models of Intervention Research in Organizational Behavior

By: A. Edmondson and B. Moingeon

Keywords: Organizational Change and Adaptation; Trust

May 2025
Teaching Note

Calyx Global: Rating Carbon Credits

By: Michael W. Toffel and Adam Chen

Teaching note to support the Calyx Global: Ratinng Carbon Credits case (HBS No. 625-102) View Details

21 Jan 2020
Research & Ideas

Lessons for Retailers from the Rebirth of Indie Bookstores

neighborhoods. “It’s almost like a social movement,” says Raffaelli, who says indie bookstores are “anchors of authenticity in an ever-increasing digital and disconnected world.” The notion goes beyond a bond with customers to include... View Details

Keywords: by Michael Blanding; Entertainment & Recreation

01 Aug 2017
News

Finding Purpose in Profit

Growing up, Kim Coupounas (MBA/MPA 1995) explored careers as varied as attorney and Anglican priest. “I knew that I wanted to lead and to fight for justice and social good,” she says. “Ironically, I’m doing that now but on a far different... View Details

09 Jul 2008
Research & Ideas

Starbucks’ Lessons for Premium Brands

broaden its appeal. These new products undercut the integrity of the Starbucks brand for coffee purists. They also challenged the baristas who had to wrestle with an ever-more-complicated menu of drinks. With over half of customers customizing their drinks, baristas,... View Details

Keywords: by John Quelch; Retail

08 Feb 2016
Research & Ideas

The Civic Benefits of Google Street View and Yelp

if city regulators wanted to see the impact of licensing three new businesses on a particular block, they could monitor changes in Google Street Views, cross-referencing that data with online reviews in the neighborhood and housing... View Details

Keywords: by Michael Blanding; Consumer Products

28 Oct 2015
Research & Ideas

A Dedication to Creation: India's Ad Man Ranjan Kapur

country, certainly from the politicians, about whether we really needed that. And even more recently, when Pepsi came back, you heard many people saying, “Silicon chips, yes; potato chips, no.” Q: When did India become more of a business-friendly country, especially... View Details

Keywords: by Sean Silverthorne; Advertising

16 Oct 2019
News

The Road to Impact

When he turned 50, David Offensend (MBA 1977) decided to make a change. He’d had a successful career in finance but had always dreamed of working in the nonprofit sector. In 2003, he recalls, “I made this leap of faith, that if I could find a management position in the... View Details

2012
Dictionary Entry

Learning from Failure

By: Mark D. Cannon and Amy C. Edmondson

Failure is defined as an outcome that deviates from expected and desired results. Learning from failure describes processes and behaviors through which individuals, groups and organizations gain accurate and useful insights from failures and modify future behaviors,... View Details

Keywords: Learning From Failure; Failure; Learning; Behavior; Organizational Change and Adaptation

March 2008 (Revised November 2009)
Case

New Schools for New Orleans 2008

Founded in the wake of Hurricane Katrina as a catalyst for the transformation of the public education system in New Orleans, President Sarah Usdin and CEO Matt Candler must adapt their strategy to respond to a continuously shifting local context. By 2008, conditions on... View Details

Keywords: Transformation; Education; Social Entrepreneurship; Situation or Environment; Adaptation; Value Creation; Education Industry; New Orleans

24 Feb 2014
News

A Capital Idea for Small Business

together in online communities to provide the financial and commercial resources necessary for business success, with networks of supportive peers, suppliers, investors, and customers. At the same time, iCrowd will provide investors with View Details

Keywords: Robert S. Benchley; crowd-funding; online communities; Finance; Securities, Commodities, and Other Financial Investments; Finance

Article

Technology, Identity, and Inertia: Through the Lens of 'The Digital Photography Company'

By: Mary Tripsas

Organizations often experience difficulty when pursuing new technology. Large bodies of research have examined the behavioral, social, and cognitive forces that underlie this phenomenon; however, the role of an organization's identity remains relatively unexplored.... View Details

Keywords: Change Management; Disruptive Innovation; Organizational Culture; Behavior; Cognition and Thinking; Identity; Perception; Technology Adoption

Find at Harvard

Read Now

26 Jun 2012
First Look

First Look: June 26

Ashraf, Oriana Bandiera, and Kelsey Jack Abstract A substantial body of research investigates the design of incentives in firms, yet less is known about incentives in organizations that hire individuals to perform tasks with positive View Details

Keywords: Sean Silverthorne

August 2013 (Revised January 2016)
Case

Sustainability at Siemens

By: V. Kasturi Rangan, Amy C. Edmondson, Daniela Beyersdorfer and Emer Moloney

Describes sustainability efforts at Siemens since arrival of Chief Sustainability Officer, Barbara Kux, in 2008. Asks students to evaluate success of those efforts and outline what the company should do going forward. View Details

Keywords: Corporate Sustainability; Energy Efficiency; Organizational Change and Adaptation; Change Management; Supply Chain Management; Corporate Social Responsibility and Impact; Energy Conservation; Environmental Sustainability; Gender; Electronics Industry

September 2019
Article

Technology Reemergence: Creating New Value for Old Technologies in Swiss Mechanical Watchmaking, 1970-2008

By: Ryan Raffaelli

In 1983, 14 years after the introduction of the battery-powered quartz watch, mechanical watches and the Swiss watchmakers who built them were predicted to be obsolete (Landes, 1983). Unexpectedly, however, by 2008 the Swiss mechanical watchmaking industry had... View Details

Keywords: Technology Reemergence; Technology Cycles; Cognition And Market Redefinition; Legacy Technology Trajectories; Information Technology; Demand and Consumers; Organizational Change and Adaptation; Identity; Change; Consumer Products Industry; Switzerland

Find at Harvard

Read Now

October 2022
Case

EducationSuperHighway 2.0

By: William A. Sahlman, Allison M. Ciechanover and Emily Grandjean

In 2012, Evan Marwell launched EducationSuperHighway (ESH) to address a major problem: though most public K-12 schools in the US had access to the Internet, only roughly 30% had true broadband access that would enable every student to have high speed connectivity. ... View Details

Keywords: Nonprofit Organizations; Social Entrepreneurship; Social Issues; Leading Change; Early Childhood Education; Infrastructure; Internet and the Web; Telecommunications Industry; Education Industry; Technology Industry; United States; San Francisco