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Show Results For
- All HBS Web
(4,638)
- People (13)
- News (1,427)
- Research (2,672)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,696)
- 15 Nov 2001
- Research & Ideas
Five Questions for Paul Gompers and Josh Lerner
have a variety of important consequences. First, the structure of the industry will shift. The scale and influence of many of the leading firms in the industry will increase. These changes will also have implications for the role of the... View Details
- 01 Mar 2010
- News
Alumni Books
interviews conducted by the authors, this book is filled with colorful stories about selecting and working with management, pioneering new markets, adding value through operational improvements, applying private-equity principles to... View Details
- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer satisfaction could help transform... View Details
- 01 Dec 2019
- News
Accelerating a Gas-on-demand Startup
Service with a Smile: Classmates Nick Alexander (left) and Bryan Frist with one of Yoshi’s service-on-demand vehicles. (photo by Cayce Clifford) The first purpose-built, drive-in gas station opened in Pittsburgh in December 1913. The... View Details
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
the twentieth century, companies relied on a "full-service" agency for most or all of their advertising service needs, including both creative development and media planning and buying. Agencies were compensated primarily by commissions... View Details
- 01 Mar 2019
- News
3-Minute Briefing: Richard Edelman (MBA 1978)
Above: “Mainstream media is read by less than half of the people in the United States and Western Europe,” Edelman (MBA 1978) says. “The opportunity is to build your own communities, create your own content, and go direct to the end user.” (photo by Chris Sorensen) My... View Details
- 01 Mar 2011
- News
Fiscal Year Ends on Upbeat Note
expense reduction initiatives in fiscal 2009 that better positioned the publishing operation to weather the continuing declines in advertising and circulation revenue at Harvard Business Review. However, an unexpected rebound in demand... View Details
- 01 Dec 2004
- News
Aldrich Renovations Reach Halfway Point
antiquated classrooms last summer, with the remainder slated for an upgrade next summer. “The challenge is that there’s no room for error in completing the work,” says Frank Hayes (PMD 75, 2000), chief of operations at HBS. “Classes have... View Details
- 09 Feb 2016
- News
Providing the Care That Seniors Need
Patricia Will (MBA 1980) is cofounder and president of Belmont Village Senior Living, which operates 25 retirement communities in the southwestern and midwestern United States. In this video, she talks about how she came to found a... View Details
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
$1 billion. In 2017, when Fleiss left, it had 6 million customers and $100 million in revenues. It was time to try something new. That something new became Jetblack, a text-to-shop service that Fleiss launched this year with longtime... View Details
- 16 Jun 2017
- Blog Post
What is the HBS Leadership Fellows Program?
These young alumni bring a combination of on-the-ground experience and analytic rigor to the challenges faced by organizations operating in a complex environment characterized by ever-increasing demands for View Details
Keywords: Nonprofit / Government
- 01 Dec 2003
- News
Alumni Luminaries Discuss Careers, Values with HBS Students
Inc., an enterprise she began in her garage and grew into a $20 million operation with twelve hundred employees. She is the first African-American woman to earn an MBA at HBS. Charles O. Rossotti (MBA ’64), cofounder, former chairman and... View Details
- 01 Oct 2001
- News
Philip L. Yeo: The Next Big Thing
of Defense. "I enjoyed public service so much," he says, "that thirty years later, I'm still at it!" After graduating from HBS, and after more years of service at the Defense Ministry, Yeo was named chairman... View Details
Keywords: Government
- 29 May 2020
- Op-Ed
How Leaders Are Fighting Food Insecurity on Three Continents
fundamentally changed SecondBite’s operating model. Declared an essential service in early March, it immediately appointed a pandemic coordinator and developed a four-phase pandemic response plan that... View Details
- Web
Buy Now, Pay Later: Credit and Information Technology
over time. For example, D&B began introducing digital products in 1963, and by the mid-1970s, the firm’s data-collection operations were fully computerized. In the dazzle of digital, however, it is easy to forget that the information age... View Details
Leonard A. Lauder
Well before he officially assumed the CEO title, Lauder was the “man behind the scenes,” shunning publicity and acknowledgment to perpetuate his mother’s image. While his mother, Estee Lauder, tended to external relations, Leonard built an efficient and productive... View Details
Keywords: Personal Care & Home Products
Jules S. Bache
Bache took over his uncle’s brokerage business and built it into one of the premier financial services firms in the early decades of the twentieth century. His operation helped to facilitate the... View Details
Keywords: Finance
- March 2010
- Article
I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time
By: Katherine L. Milkman, Todd Rogers and Max Bazerman
How do decisions made for tomorrow or two days in the future differ from decisions made for several days in the future? We use data from an online grocer to address this question. In general, we find that as the delay between order completion and delivery increases,... View Details
Keywords: Time Management; Service Delivery; Internet and the Web; Decisions; Customers; Retail Industry
Milkman, Katherine L., Todd Rogers, and Max Bazerman. "I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time." Marketing Letters 21, no. 1 (March 2010): 17–35.
- December 1980 (Revised June 2006)
- Case
University Health Services: Walk-In Clinic
The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The... View Details
Keywords: Organizational Change and Adaptation; Service Delivery; Health Care and Treatment; Performance Evaluation; Health Industry
Maister, David H., Shauana Doyle, and Rocco Pigneri. "University Health Services: Walk-In Clinic." Harvard Business School Case 681-061, December 1980. (Revised June 2006.)