Media And Publishing - Publications - Faculty & Research

31 Mar 2022
Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

But leaders should be cautious about ending up somewhere in between, suffering the costs of not formalizing appropriately without gaining from scale advantages. These are the firms that risk sinking in the “Bermuda Triangle.” A version of this article was first View Details

Keywords: by Ashish Nanda

08 Dec 2020
Research & Ideas

Why Companies Hunt for Talent on Digital Platforms, Not in Resume Piles

to use social media platforms to proactively seek out talent. This is especially true for technology-focused firms. This trend doesn’t seem to be slowing. Digital employment platforms have emerged that allow companies to pinpoint... View Details

Keywords: by Michael Blanding; Employment

2009
Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati

"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details

Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation

Citation

08 Nov 2013
HBS Seminar

Laura Diaz Anadon, Harvard Kennedy School

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

and advances in machine learning technology. Ascarza expects her research will be published early next year and at that point plans to make the code for her model available... View Details

Keywords: by Kristen Senz; Retail; Service

15 Dec 2023
News

The Musts of 2023

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. At fall reunions, we set up shop on campus and asked alumni about what media moved them this year. What changed their minds or their hearts. And their answers ran... View Details

09 Jun 2024
Blog Post

The EC Formula: MBA Class of 2024 Looks Back

with that end state in mind. At the same time, the media side demands that we understand what players love today and which intellectual properties, stories, or settings need to be brought to life. Both... View Details

31 Jan 2018
Research & Ideas

American Idle: Workers Spend Too Much Time Waiting for Something to Do

Baker Foundation Professor at Harvard Business School. “But that $100 billion figure astounded us.” Amabile co-wrote a paper on the topic, The Downside of Downtime:The Prevalence and Work Pacing Consequences of Idle Time at Work, View Details

Keywords: by Michael Blanding

Angela Q. Crispi

Angela is the Executive Dean for Administration at Harvard Business School, leading an organization of nearly 2,000 staff with an operating budget of $1 billion. She oversees the execution of the School’s strategy ranging from academic programs to research, and the... View Details

Web

Research & Teaching - Creating Emerging Markets

funding for this public goods project, it would be great if you let us know when you cite interviews in published works by sending a brief email to cem@hbs.edu . Here, we feature a few examples of thematic View Details

30 Jun 2023
Blog Post

Finding Pride

This is an abridged version of the ''Finding Pride" story, originally published on the Harvard Business School's Alumni website. In the late 1970s, a dozen or so gay men found one another at HBS and decided... View Details

22 Apr 2022
Research & Ideas

Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance

hire workers with a criminal history, especially if crime and safety insurance is available, or if the worker can provide past work performance reviews. The findings were included in a working paper, Increasing the Demand for Workers with... View Details

Keywords: by Jay Fitzgerald

21 May 2021
Blog Post

Alumni Spotlight: Cissy Chen (MBA 2019)

developing these conversations, and I am happy to be able to do more of these types of events within the HBS, BEI, and SEI communities. This post was originally published on... View Details

Web

Educator Resources - Race, Gender & Equity

Educator Resources Creating Inclusive Learning Environments Fostering a culture of dialogue and equity in the classroom Featured Collections & Resources Diversity, Equity & Inclusion: Resources for Educators Harvard Business View Details

22 Nov 2016
First Look

November 22, 2016

November 2016 Quarterly Journal of Economics Stereotypes By: Bordalo, Pedro, Katherine Baldiga Coffman, Nicola Gennaioli, and Andrei Shleifer Abstract—We present a model of stereotypes based on Kahneman and... View Details

Keywords: Sean Silverthorne

19 Apr 2004
Research & Ideas

Birth of the American Salesman

Influence People, published originally in 1937, remains one of the most popular and draws in part on lessons the author learned working as a salesman for Armour. Q: You trace the world of selling in America... View Details

Keywords: by Laura Linard

13 Mar 2005
Research & Ideas

The Tricky Business of Nonprofit Brands

NGOs to be seen working in the field, actively and effectively helping in the middle of a humanitarian crisis. In addition to the media coverage that results in increased donations, the NGO brand is... View Details

Keywords: by Manda Salls

08 Sep 2008
HBS Case

The Value of Environmental Activists

There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details

Keywords: by Sarah Jane Gilbert; Energy; Utilities

Portrait Project

Rory Finnegan

beyond letters. In college, I studied creative writing. Afterwards, I wrote speeches for CEOs, started a book club, and sent a poetry newsletter to friends. Still, the writing that matters most is the kind I can tuck into a mailbox, a... View Details

Web

Our Values | About

found here in the Quick Links. The University also has published a Guide for Protecting Against Online Abuse and Harassment , which can be found here . We will work closely and... View Details

Publications