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Show Results For
- All HBS Web
(4,801)
- People (15)
- News (851)
- Research (3,261)
- Events (24)
- Multimedia (11)
- Faculty Publications (1,612)
- 24 Jan 2018
- Research & Ideas
How to Get People Addicted to a Good Habit
but also whether they were doing so before dinnertime, critical to an effective intervention. (The idea for the hidden sensors came from a scene in Jurassic World in which one of the characters smuggles dinosaur embryos in a jury-rigged... View Details
Keywords: by Carmen Nobel
- Web
Business, Government & the International Economy Awards & Honors - Faculty & Research
Marco E. Tabellini : Recipient of the 2020 Russell Sage Foundation Presidential Authority Grant in the Future of Work program for “The Labor Market and Political Effects of Automation” with Sydnee Caldwell. Marlous van Waijenburg : 2020:... View Details
- Web
Recruiting Partners - Health Care
Decibel Therapeutics Decision Resources Group Deloitte Denali Therapeutics Depuy Synthes (USA) Design Institute for Health at Dell Medical School University of Texas Austin Diagnostika Dr. Reddy's Laboratories Inc E EARNEST Partners LLC EarthTones, Inc. Eastern Plumas... View Details
- 2015
- Book
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details
Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. Oakland, CA: Berrett-Koehler Publishers, 2015.
- 15 Jun 2007
- Research & Ideas
Remembering Alfred Chandler
network of individual contracts or the vision of its entrepreneur. The people inside firms learned, developed effective routines, and innovated. While we have sophisticated theories of competition in economics, the cooperative teamwork... View Details
Keywords: by Sean Silverthorne
- 26 Sep 2006
- First Look
First Look: September 26, 2006
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=606147 Matthew A. Hunter Harvard Business School Case 806-203 Matthew Hunter, CEO of a second-generation family business, must manage the performance of a key View Details
Keywords: Sean Silverthorne
- 10 Jul 2007
- What Do You Think?
How Much of Leadership Is About Control, Delegation, or Theater?
creating an impression that fits expectations? How does one do this and still maintain some sense of modesty and perspective that Jim Collins, in his research, has identified with the most effective leaders? Is some part of leadership... View Details
Keywords: by Jim Heskett
- 29 Oct 2006
- Research & Ideas
The History and Influence of Andy Grove
biographer Richard S. Tedlow puts it, Grove was "one of the master managers in the history of American business." A new biography, Andy Grove: The Life and Times of an American, will debut next week, written by Tedlow, the Class... View Details
- 30 Jul 2013
- First Look
First Look: July 30
health choices. The good news is that human nature can also be a source of solutions. Through her studies in Zambia exploring the reasons for unwanted pregnancies and the incentives that would motivate hairdressers to sell condoms to their clients, the author has found... View Details
Keywords: Anna Secino
- 30 Oct 2017
- Blog Post
How My Engineering and Manufacturing Background Prepared Me for an MBA
crucial skills that prepared me for the MBA experience: A structured and practical approach to problem solving The discipline I acquired to methodically think through problems has proved to be valuable. Breaking down complex problems systematically into View Details
- 08 Feb 2011
- First Look
First Look: Feb. 8
prices. Implications for research on the substantive and symbolic effects of inter-organizational affiliations are discussed. Management and the Financial Crisis (We Have Met the Enemy and He Is Us.)... View Details
Keywords: Sean Silverthorne
- January 2021
- Article
Veil-of-Ignorance Reasoning Mitigates Self-Serving Bias in Resource Allocation During the COVID-19 Crisis
By: Karen Huang, Regan Bernhard, Netta Barak-Corren, Max Bazerman and Joshua D. Greene
The COVID-19 crisis has forced healthcare professionals to make tragic decisions concerning which patients to save. Furthermore, the COVID-19 crisis has foregrounded the influence of self-serving bias in debates on how to allocate scarce resources. A utilitarian... View Details
Keywords: Self-serving Bias; Procedural Justice; Bioethics; COVID-19; Fairness; Health Pandemics; Resource Allocation; Decision Making
Huang, Karen, Regan Bernhard, Netta Barak-Corren, Max Bazerman, and Joshua D. Greene. "Veil-of-Ignorance Reasoning Mitigates Self-Serving Bias in Resource Allocation During the COVID-19 Crisis." Judgment and Decision Making 16, no. 1 (January 2021): 1–19.
- July 2011 (Revised August 2011)
- Supplement
Renewing GE: The Africa Project (B)
By: David A. Thomas and Stephanie J. Creary
This case continues the story of the evolution of GE's business initiatives Africa. Between November 2010 and March 2011 several significant structural changes and leadership appointments were announced at GE, which reflected the company's commitment to global growth... View Details
Keywords: Organizational Change and Adaptation; Restructuring; Multinational Firms and Management; Developing Countries and Economies; Consumer Products Industry; Hong Kong; Africa; Republic of Ireland
Thomas, David A., and Stephanie J. Creary. "Renewing GE: The Africa Project (B)." Harvard Business School Supplement 412-028, July 2011. (Revised August 2011.)
- 14 Dec 2010
- First Look
First Look: Dec. 14
about the role of marketplace institutions and the timing of transactions. Download the paper: http://papers.nber.org/papers/W16556 Cases & Course MaterialsCDG: Managing in China's Economic Transformation Roy Y.J. Chua, Shaohui... View Details
Keywords: Sean Silverthorne
- November 2009
- Journal Article
A Theory of Growth and Volatility at the Aggregate and Firm Level
By: Diego A. Comin and Sunil Mulani
This paper presents an endogenous growth model that explains the evolution of the first and second moments of productivity growth at the aggregate and firm level during the post-war period. Growth is driven by the development of both (i) idiosyncratic R&D innovations... View Details
Keywords: Volatility; Microeconomics; Innovation and Invention; Growth and Development Strategy; Resource Allocation; Performance Productivity; Mathematical Methods; Research and Development
Comin, Diego A., and Sunil Mulani. "A Theory of Growth and Volatility at the Aggregate and Firm Level." Journal of Monetary Economics 56, no. 8 (November 2009): 1023–1042.
- 2019
- Working Paper
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Customer Relationship Management; Service Operations; Customer Satisfaction; Banking Industry; Retail Industry
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Harvard Business School Working Paper, No. 16-091, February 2016. (Revised December 2019.)
- 23 Mar 2010
- First Look
First Look: March 23
United States. In recent years, however, this centralized approach to the collection and analysis of adverse events through doctor-initiated case reports has been superseded by innovative, though episodic, pharmacoepidemiological studies of large databases that... View Details
Keywords: Martha Lagace
- 16 Jan 2006
- Research & Ideas
Adam Smith, Behavioral Economist?
let them withdraw their own money until a certain amount or date has been reached. It gives their control over to the bank to help them overcome short-term impulses to spend. The product had a large and significant effect on clients'... View Details
Keywords: by Ann Cullen
- 01 Jan 2002
- News
Egon P.S. Zehnder (MBA '56)
advice," he asserts. "Sometimes that means the best person for the job is already in the company." Although Egon Zehnder International is also involved in helping corporations find outside directors and in appraising the effectiveness of... View Details
- 01 Sep 2003
- News
Larry Murphy
development advisor. He believes that sheer size, coupled with some ill-advised mergers, have hurt creativity and bottom-line performance at big-name media and entertainment companies. “I wouldn’t be surprised,” Murphy says, “to see the industry go through a period of... View Details