Cognition and Thinking - Publications - Faculty & Research

27 Sep 2018
Research & Ideas

Religion in the Workplace: What Managers Need to Know

monkeybusinessimages How to handle religion in the workplace is a contentious and litigious issue that many business leaders struggle with. The subject is so third-rail hot that even Harvard Business School has devoted relatively few... View Details

Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories

18 Apr 2023
Research & Ideas

What Happens When Banks Ditch Coal: The Impact Is 'More Than Anyone Thought'

Consumers who are eager to mitigate climate change can take many actions, such as reducing the number of airline flights they take or installing solar panels on their homes. But the planet is in a race against time, and individual action alone won’t help most countries... View Details

Keywords: by Barbara DeLollis; Financial Services; Mining

23 Nov 2021
Book

What It Takes to Build an Organizational Culture That Wins

it.” I see it differently. Think of it as a glass-half-full vs. a glass- half-empty view. An effective culture embodies learning, innovation, and change. Cultures centered around transparency View Details

Keywords: by Avery Forman

Coming Through When It Matters Most

All teams would like to think they do their best work when the stakes are highest—when the company’s future or their own rests on the outcome of their projects. But too often something else happens. In extensive studies of teams at professional service firms,... View Details

26 Aug 2019
Research & Ideas

Lipstick Tips: How Influencers Are Making Over Beauty Marketing

bonding with these influencers,” Vettese says. “They have regular conversations back and forth, and they think of the influencers as being directly ingrained in their... View Details

Keywords: by Dina Gerdeman; Consumer Products; Beauty & Cosmetics

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

experience. Among the questions to ask: How have customers perceived their treatment? Have they received above-and-beyond service and how do they think their experiences compare to those of other customers?... View Details

Keywords: by Pamela Reynolds

22 Dec 2006
Working Paper Summaries

Future Lock-in: Or, I’ll Agree to Do the Right Thing...Next Week

Keywords: by Todd Rogers & Max H. Bazerman

01 Feb 2022
Book

Innovation Isn’t Just for Startups: How Big Companies Can Succeed

before you start this incubation and ideation work, you should already begin to think about the scaling challenge, and already begin to think... View Details

Keywords: by Lane Lambert

14 Sep 2021
Blog Post

Top 5 Myths About HBS

experiences, their life story, things that have become formative or defining for them. The fact that people took the time to share things that were personally important really helped us early on form a supportive network. I think that... View Details

2019
Article

When Gender Diversity Makes Firms More Productive

By: Stephen Turban, Dan Wu and Letian Zhang

Does diversity make a company more productive? Many say yes—some researchers argue that gender diversity leads to more innovative thinking and signals to investors that a company is competently run. Others say no—conflicting research indicates that gender diversity can... View Details

Keywords: Gender; Diversity; Performance; Performance Productivity

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November 2010
Article

Stress-Test Your Strategy: The 7 Questions to Ask

By: Robert Simons

An economic downturn can quickly expose the shortcomings of your business strategy. But can you identify its weak points in good times as well? And can you focus on those weak points that really matter? I identify seven questions all executives should ask in order to... View Details

Keywords: Business Strategy; Creativity; Success; Customers; Employees; Business and Shareholder Relations; Performance; Risk and Uncertainty; Decision Choices and Conditions

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12 Sep 2022
Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

Evolutionary Nature of Breakthrough Innovation: Re-Evaluating the Exploration vs. Exploitation Dichotomy Science: The Unlikely Frontier for New Business Ideas Engineering Serendipity: The Role of Cognitive Similarity in Knowledge Sharing... View Details

Keywords: by Rachel Layne; Aerospace

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

strategy. Heads of shared service units—marketing, human resources, and information technology, among others—were included in the membership of the leadership team to ensure that information about customers, people, View Details

Keywords: by Robert S. Kaplan & David P. Norton

04 Apr 2023
Book

Two Centuries of Business Leaders Who Took a Stand on Social Issues

While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details

Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology

Web

Profiles - MBA

reminder that the world we live in is far from perfect, but in every challenge is a chance to envision a new way of thinking and of doing, and I am excited to join a cohort... View Details

11 Apr 2023
Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

boundaries of businesses have become much more diffuse because of digital technology driven business models. Now, if you think about Walmart and Amazon, both their business models have changed over time.... View Details

Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail

Web

Human Behavior & Decision-Making - Faculty & Research

event help account for experience effects, priming effects, and the interaction of the two in shaping beliefs. Keywords: Expectations ; Memory ; COVID-19 Pandemic ; Risk and Uncertainty ; View Details

22 Nov 2022
Research & Ideas

When Agreeing to Disagree Is a Good Beginning

in recent years, Minson added. “Arguments have become more accusatory and more emotional,” she said. She blames social media. “It’s become so much easier to surround yourself with people who agree with you. Now you can go online View Details

Keywords: by Clea Simon, Harvard Gazette

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

forthcoming book Step Back: How to Bring the Art of Reflection into Your Busy Life. 2. They embrace new thinking "They resist distilling their work into just one thing! Excellent leaders see nuances, contradictions, possibilities for... View Details

Keywords: by Danielle Kost

16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

Publications