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  • All HBS Web  (5,647)
    • People  (24)
    • News  (1,690)
    • Research  (2,621)
    • Events  (46)
    • Multimedia  (69)
  • Faculty Publications  (1,690)
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  • Web

The Caring Company

benefits for employees are more likely to see better outcomes such as higher retention and better engagement. Read the report Media Coverage The Care Economy Joseph Fuller & Kayla Lebovits 26 Aug 2020 |... View Details
  • 02 Apr 2001
  • Research & Ideas

Not All M&As Are Alike—and That Matters

competitors in geographically fragmented industries; to extend into new products or markets; as a substitute for R&D; and to exploit eroding industry boundaries by inventing an industry. Despite the massive number of books View Details
Keywords: by Joseph L. Bower
  • Portrait Project

Jourdan Henry

under assault. People constantly debate what used to be considered facts. This has crippled our ability to make progress against the challenges we face, such as political polarization, racial injustice, and climate change. As a View Details
  • Web

Industry Information - Alumni

analysis of news and media from Pew, a nonprofit focused on informing the public about current issues and trends facing the world. Publishers... View Details
  • Web

Spreading the Word – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

by Mayo, accounts of the experiments in headlines from New York to Texas, and Fortune magazine’s 1946 feature article praising Mayo’s studies. In keeping with its research mission, Harvard Business School View Details
  • 14 Jan 2020
  • Research & Ideas

The Business Case for Becoming a Jack-of-All-Trades

codes each paper with one of 51 different research categories—including aerospace, imaging, and robotics. For each scientist, Nagle and Teodoridis were able to classify their degree of specialization by... View Details
Keywords: by Michael Blanding
  • Web

Educator Resources - Race, Gender & Equity

Educator Resources Creating Inclusive Learning Environments Fostering a culture of dialogue and equity in the classroom Featured Collections & Resources Diversity, Equity & Inclusion: Resources for Educators Harvard Business View Details
  • 12 Apr 2022
  • Blog Post

The Many Languages of Medicine to Impact Care Delivery

health care and life sciences industry. Looking forward, I hope to be a lifelong student and continue to learn new languages that may inform how we create a more accessible health care system as well as... View Details
  • 20 Jan 2023
  • Blog Post

The Importance of Mentorship: A Conversation With Professor Ting Zhang

Ting Zhang is an Assistant Professor of Business Administration and Hellman Faculty Fellow in the Organizational Behavior Unit at Harvard Business School, where she teaches the Leadership and Organizational... View Details
  • Web

Research & Teaching - Creating Emerging Markets

funding for this public goods project, it would be great if you let us know when you cite interviews in published works by sending a brief email to cem@hbs.edu . Here, we feature a few examples of thematic View Details
  • 08 Dec 2020
  • Research & Ideas

Why Companies Hunt for Talent on Digital Platforms, Not in Resume Piles

to use social media platforms to proactively seek out talent. This is especially true for technology-focused firms. This trend doesn’t seem to be slowing. Digital employment platforms have emerged that allow companies to pinpoint... View Details
Keywords: by Michael Blanding; Employment
  • 06 Nov 2008
  • Op-Ed

Selling Out The American Dream

first and citizens second. Credit card offers flood the mail. Media supported by advertising encourage consumers to aspire to celebrity lifestyles, to keep up with the Joneses by acquiring more stuff. Even... View Details
Keywords: by John Quelch
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • Web

Winners & Runners-Up | New Venture Competition

specific service requirements. ONTV Jonathan Oakes Nathan Freitas Business Track Runner-Up ONTV brings sustainable creativity to people around the world through the delivery of media distribution and... View Details
  • 31 Jan 2018
  • Research & Ideas

American Idle: Workers Spend Too Much Time Waiting for Something to Do

Baker Foundation Professor at Harvard Business School. “But that $100 billion figure astounded us.” Amabile co-wrote a paper on the topic, The Downside of Downtime:The Prevalence and Work Pacing Consequences of Idle Time at Work, View Details
Keywords: by Michael Blanding
  • 31 Mar 2022
  • Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

But leaders should be cautious about ending up somewhere in between, suffering the costs of not formalizing appropriately without gaining from scale advantages. These are the firms that risk sinking in the “Bermuda Triangle.” A version of this article was first View Details
Keywords: by Ashish Nanda
  • Web

Sarah McConville | About

Sarah McConville Bio Sarah McConville is Co-President of Harvard Business Publishing (HBP), an affiliate of Harvard Business School. HBP bridges academia, enterprise learning, and View Details
  • Portrait Project

Rory Finnegan

beyond letters. In college, I studied creative writing. Afterwards, I wrote speeches for CEOs, started a book club, and sent a poetry newsletter to friends. Still, the writing that matters most is the kind I can tuck into a mailbox, a... View Details
  • 27 Jan 2023
  • Op-Ed

Have We Lost Sight of Integrity?

Every month, another leader creates an onslaught of media coverage for being dishonest. Have we lost sight of the importance of leaders with integrity? Why do failed leaders get so much more attention than those who are doing things the... View Details
Keywords: by Bill George
  • Web

Information Technology | About

Copyright Act (DMCA) Standards for Electronic Communication & Interaction Communications with Large Groups Use of Networking and Social Media Tools Use of Computers and... View Details
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