Health Care Services - Publications - Faculty & Research

30 Jun 2015
First Look

First Look: June 30, 2015

Publications Forthcoming Berrett-Koehler Publishers What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms By: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger... View Details

Keywords: Carmen Nobel

23 Apr 2020
Research & Ideas

This Crisis Loan Program Preserved Jobs—and Made Money

savings for the government would be lower in the US. But the same forces would still be at play, and since American workers have less protective safety nets overall, including on health care, they might value the increased employment... View Details

Keywords: by Rachel Layne; Financial Services

08 Dec 2009
First Look

First Look: Dec. 8

http://www.hbs.edu/research/pdf/10-038.pdf Fluid Teams and Fluid Tasks: The Impact of Team Familiarity and Variation in Experience (revised) Authors: Robert S. Huckman and Bradley R. Staats Abstract In many manufacturing and service... View Details

Keywords: Martha Lagace

03 Mar 2008
Research & Ideas

Marketing Your Way Through a Recession

Industrial customers prefer to see products and services unbundled and priced separately. Gimmicks are out; reliability, durability, safety, and performance are in. New products, especially those that address the new consumer reality and... View Details

Keywords: by John Quelch

12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

and prosperous than others. And the third, which arose from the second, examines how you can take competitive thinking and apply it to social problems such as the environment, inner cities, and health care. Most of my readers have tended... View Details

Keywords: Re: Michael E. Porter

20 Mar 2000
Research & Ideas

No Place Like Home: America’s Housing Crisis and Its Impact on Business

essential blue-collar positions. Says Harvey, "Firms must respond to these realities with higher wages, which make the goods and services they produce more expensive, which in turn makes the overall economy less competitive in a... View Details

Keywords: by Garry Emmons; Construction; Real Estate

17 Sep 2013
First Look

First Look: September 17

we use longitudinal data from 3,458 U.S. acute care hospitals and examine the relationships between conformance and experiential quality and two important dimensions of hospital performance: cost efficiency and clinical outcomes. We find... View Details

Keywords: Sean Silverthorne

2024
Working Paper

Ultrasound Imaging--Cheap, Versatile, and Safe: Case Histories of Transformational Advances

By: Amar Bhidé, Srikant M. Datar and Katherine Stebbins

This case history describes how efforts on multiple fronts, including advocacy, training, and technological development, made ultrasound the second most commonly used diagnostic imaging technology (after X-rays). Specifically, we chronicle 1) ultrasound’s development... View Details

Keywords: Health Care and Treatment; Technological Innovation; Innovation Strategy; Technology Adoption; Collaborative Innovation and Invention; Innovation and Invention; Governing Rules, Regulations, and Reforms

Citation

SSRN

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06 Nov 2000
Research & Ideas

The Determinants of Corporate Venture Capital Success

these companies. The traditional Xerox product—for instance, a copier—was designed so that it could be operated and serviced in almost any country in the world. This meant not only constraints on how the product was engineered but also... View Details

Keywords: by Paul Gompers & Josh Lerner

12 Jul 2010
Research & Ideas

Rocket Science Retailing: A Practical Guide

Harvard Business School, where he teaches courses in supply chain management, service operations, and the investor's perspective on operations to MBA students and executive education participants. Fisher, the UPS Professor of Operations... View Details

Keywords: by Martha Lagace; Retail; Auto

05 Feb 2009
Research & Ideas

In Praise of Marketing

most countries, there are strong local brands reflecting local tastes that coexist alongside global brands.” Marketing by producers to consumers is as old as the bazaar. But modern marketing is more than just selling. It involves the design of products and View Details

Keywords: by John Quelch; Advertising

08 Oct 2015
Research & Ideas

Four Questions Fundraisers Must be Prepared to Answer

making their pitch for why their organization is uniquely positioned to tackle something that the donor cares about: Does the organization do important work? Answering that question ties directly to how well its mission is articulated,... View Details

Keywords: by Julia Hanna

29 Aug 2011
Research & Ideas

Decoding Insider Information and Other Secrets of Old School Chums

congressional votes are a matter of public record, careful observers can create a virtual crystal ball of sorts by taking note of where politicians went to college, along with their respective voting records. "You can use that information... View Details

Keywords: by Carmen Nobel; Financial Services

06 Jan 2011
What Do You Think?

How Should Management Deal With “Anonymous”?

to care in the use of the Internet, Gerald Nanninga pointed out that the best defense might well be a carefully-crafted strategy that competitors can't replicate even if they are familiar with it . Another creative proposal, leaking... View Details

Keywords: by James L. Heskett

02 Sep 2002
What Do You Think?

What Can Business Schools Do to Avoid Bad Apples?

Summing Up This month's column resulted in a number of suggestions for sorting out the "bad apples" among applicants to MBA programs across the country. But just as many respondents questioned the underlying assumptions of the column. Many respondents... View Details

Keywords: by James Heskett

September 1995
Case

Ares-Serono

By: Michael Y. Yoshino, Jean-Pierre Jeannet and Carin-Isabel Knoop

Ares Serono, a medium-size Swiss pharmaceutical company, is the global leader in the field of fertility drugs. The company has successfully transformed into one of the very few biotech firms in Europe. The case treats a set of major strategic and organizational... View Details

Keywords: Geographic Location; Globalized Firms and Management; Asset Management; Balance and Stability; Expansion; Digital Platforms; Leadership Development; Health Care and Treatment; Transformation; Family Business; Problems and Challenges; Pharmaceutical Industry; Biotechnology Industry; Switzerland; Europe

Citation

Find at Harvard

17 Mar 2008
Research & Ideas

The Lessons of Business History: A Handbook

by Harvard Business School's Aldo Musacchio in the BGIE Unit, showing that this hypothesis has little empirical support. A careful study of 19th-century French and American law, for example, found little difference between the two... View Details

Keywords: by Sean Silverthorne

18 Apr 2017
First Look

First Look at New Ideas, April 18

service to society. Beyond his research, Lawrence was committed to building the field of organizational behavior at HBS and more broadly in our profession. He had a lifelong passion for participant-centered learning and for the training... View Details