Health Care Operations - Publications - Faculty & Research

29 Sep 2014
Research & Ideas

Why Do Outlet Stores Exist?

shopped at retail stores and outlets were virtually identical in terms of demographics, including income and zip codes. They differed, however, on two important variables: their willingness to travel, and the degree to which they cared... View Details

Keywords: by Michael Blanding; Apparel & Accessories; Fashion; Retail

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Impact Stories - Impact Stories

Impact Stories Impact Stories Play Improving Health Care in Hospitals Raffaella Sadun Play Alumni Student Mentorship Match Associate Director Tracy Perry Health View Details

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ハーバード - Global

categories and a wider consumer segment. The company needs to decide on the features that would go into the new membership service while being careful not to cannibalize their core product. In Case B, set in spring 2017, the company has... View Details

2010
Working Paper

Quality Provision, Expected Firm Altruism and Brand Extensions

By: Julio J. Rotemberg

This paper studies quality choice in a model where consumers expect firms to act altruistically. It is shown that, under plausible assumptions regarding this altruism and the reaction of consumers to firms that demonstrate insufficient altruism, existing firms (or... View Details

Keywords: Brands and Branding; Consumer Behavior; Product Development; Corporate Social Responsibility and Impact; Quality; Mathematical Methods

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31 Jul 2019
Research & Ideas

Distressed Employees? Try Resilience Training

times more likely to experience work-related problems than employees with chronic physical illnesses like diabetes or heart disease. So why do many companies fail to help their workers battle mental health disorders? “There’s a silence... View Details

Keywords: by Dina Gerdeman; Health

Forthcoming
Book

Innovating in Healthcare: Creating Breakthrough Tech, Services, Drugs, Products, and Business Models

By: Regina E. Herzlinger

Innovating in Healthcare offers effective approaches for designing, reworking, and implementing innovative healthcare services, products, and business models. It will help anyone working in healthcare service or product development, from hospitals to startups,... View Details

Keywords: Health Care and Treatment; Service Delivery; Product Development; Business Model; Innovation and Invention; Health Industry

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29 Nov 2022
Research & Ideas

Is There a Method to Musk’s Madness on Twitter?

and even foolhardy. Some in tech suggest there’s more of a “move fast, break things” strategy to it than perhaps meets the eye. How does it look to you? Wu: We shouldn’t be surprised by the management style that Musk is taking to Twitter. What he’s doing here is... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Technology

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Policies, Rules & Guidelines | About

flights; the purpose of this policy is to help clarify acceptable use and safety of UAS on or above the HBS campus. Drug & Alcohol Policy Harvard Business School’s policy on drugs and alcohol reflects our concern for the health and... View Details

01 Sep 2023
News

Returning to the Roots

It’s not a role he sought or expected. But when his brother died of a brain tumor late last year, Florent Latour (MBA 1999) became CEO of Maison Louis Latour, a winemaker established in 1797 in the Burgundy region of France. The 11th generation of his family to lead... View Details

Keywords: Julia Hanna; wine; entrepreneurship; family business; innovation; climate change; Beverage and Tobacco Product Manufacturing; Manufacturing

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Drivers of Competitiveness - Institute For Strategy And Competitiveness

HOW, NOT WHAT It is not what a location competes in that determines its prosperity, but how productively it competes. What Determines Competitiveness? Microeconomics Competitiveness Quality of the Business Environment State of Cluster Development Sophistication of... View Details

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

percent with positive experiences told 10 or more others. “Experience designers are told to follow standard operating procedures and provide customers with programmed responses” Sure, some customer experiences are just plain awful—like... View Details

Keywords: by Dina Gerdeman; Health; Health

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Winners & Runners-Up | New Venture Competition

Track, 2024 Solara Rea Savla (MBA 2024) Vishesh Mehta Social Enterprise Track Winner Providing an on-demand solar irrigation service to Indian farmers, increasing their access to affordable, reliable, and clean irrigation. Trans Health HQ... View Details

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

repeatedly show that businesses respect and care about their most important assets: their employees. About the Authors Hise O. Gibson is a senior lecturer in the Technology and Operations Management Unit at... View Details

Keywords: by Hise Gibson and MaShon Wilson

October 2009
Case

Medisys Corp.: The IntensCare Product Development Team

By: Anne Donnellon and Joshua D. Margolis

Key topics include designing teams, managing teams, managing conflict, group dynamics, project management, product development, interdepartmental relations, and organizational change. MediSys, a U.S.-based medical equipment maker, has been developing IntensCare, a new... View Details

Keywords: Project Management; Interdepartmental Relations; Organizational Change; Leadership; Conflict Management; Interpersonal Communication; Groups and Teams; Product Design; Product Development; Organizational Change and Adaptation; Health Care and Treatment; Power and Influence; Medical Devices and Supplies Industry; United States

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23 Apr 2024
In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details

Keywords: by Rachel Layne

27 May 2015
Research & Ideas

Build 'Scaffolds' to Improve Performance of Temporary Teams

you have effective teamwork when you can't have the traditional structural features of effective teams, [and so] I shifted my emphasis from teams to 'teaming,'" Edmondson says. Valentine shared that interest in "messy" teams, making it the focus of her... View Details

Keywords: by Roberta Holland; Health

Henry W. McGee

Henry McGee joined the HBS faculty in 2013 after retiring as President of HBO Home Entertainment, the digital and DVD program distribution division of Home Box Office, the pioneering premium television company. A member of the Entrepreneurial Management Unit,... View Details

Keywords: health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care

01 Jun 1999
News

Ikenna Okezie

and the Harvard Medical School. He plans to combine his two loves - medicine and entrepreneurship - in a way that will improve health care for all. Born in Nigeria, Okezie came to the United States at the... View Details

Keywords: Judith A. Ross

07 Feb 2024
News

The Sound of Success

A groundbreaking gene therapy developed by Akouos, Inc., a precision genetic medicine company founded in 2016 by Emmanuel (Manny) Simons (MBA 2012), has enabled an 11-year-old boy from Morocco to hear sounds for the first time. According to a recent New York Times... View Details

September 2019
Case

Dementia Discovery Fund

By: Richard G. Hamermesh, Kathy Giusti and Sarah Gulick

The case is set in March 2019, and tells the story of the founding of the Dementia Discovery Fund (DDF). The idea for the fund began in 2015, when then-Prime Minister David Cameron spoke about the importance of making breakthroughs in dementia research, and pledged... View Details