Visits By Management - Publications - Faculty & Research

01 Dec 2020
News

Steady as She Goes

buying to operations management, for nearly nine years. She finally felt like the biggest challenges were behind the company. The year 2020 was going to be stable, she recalls thinking. But by late 2019, it was clear that would not be the... View Details

Keywords: April White; COVID-19; change management; leadership; women; grocery stores; Food and Beverage Stores; Retail Trade

04 Sep 2007
Research & Ideas

Jumpstarting Innovation: Using Disruption to Your Advantage

required. Define a plan for evolving strategy and capabilities to exploit long-term value potential. Implement to reduce risk and manage uncertainty: Successful entrepreneurs are not risk seekers. Instead, they have learned to View Details

Keywords: by Lynda M. Applegate

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

environment has resulted in volatility in purchases and productivity across idiosyncratic product categories, resulting in a net economic crisis of a type that has not been witnessed by anyone alive today. Government-imposed quarantines,... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

27 Nov 2017
Research & Ideas

Beware the Lasting Impression of a 'Temporary' Selfie

that they will disappear quickly from the public eye after having been seen by the intended recipients or after a short period of time. Disappearing selfies are seemingly the ideal solution for people who enjoy life on social media but... View Details

Keywords: by Rachel Layne

26 Sep 2014
Working Paper Summaries

Dangerous Expectations: Breaking Rules to Resolve Cognitive Dissonance

Keywords: by Celia Moore, S. Wiley Wakeman & Francesca Gino

28 May 2019
Research & Ideas

Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets

auditing as a profession? Srinivasan: Auditors are in an interesting position. They rely on management teams in a lot of ways, but they also have an adversarial relationship. They verify that companies follow generally accepted accounting... View Details

Keywords: by Martha Lagace; Financial Services; Accounting

28 Apr 2023
News

Know Your HBS Staff: Corey Tolbert

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

Back in the early 1990s, managers of U.S. companies were justifiably proud of the well-oiled machines they'd made of their supply chains. Over the previous fifteen to twenty years, they'd wrung costs from the mechanisms and processes... View Details

Keywords: by David Stauffer

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

and understand the input needed and the internal workflow used by businesses in order to trust AI’s judgments and validate results. Organizational shift: Towards a more open and experimental culture. ML/AI engineers are still a novelty in... View Details

Keywords: by Rocio Wu

28 Jun 2017
Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

restaurants awarded five stars on the popular Yelp review service managed to carry on business as usual, despite a $1 increase in the minimum wage. But restaurants with a mediocre 3.5-star rating didn’t fare as well; the same $1 wage... View Details

Keywords: by Dina Gerdeman; Food & Beverage

11 Nov 2013
Research & Ideas

A Smarter Way to Reduce Customer Defections

Companies spend significant sums to acquire customers. Once hooked, marketers protect those investments by attempting to keep patrons happy, engaged, and most of all, loyal. Reducing customer attrition, or "churn" in marketing parlance,... View Details

Keywords: by Dina Gerdeman; Retail; Service

February 2017
Case

Eve Hall: The African American Investment Fund in Milwaukee

By: Steven Rogers and Alterrell Mills

The case highlights the role of minority chambers of commerce and the background of Eve Hall, a well-regarded multi-sector leader asked to revive Wisconsin's African-American chamber. This case study examines the lending options that a minority chamber of commerce... View Details

Citation

Educators

Purchase

27 Aug 2007
Op-Ed

Mattel: Getting a Toy Recall Right

for recalled products. Given the inconvenience caused to consumers and the need to motivate them to return the affected products, this offer may not be sufficient. The success of the recall will be determined by the percentage of affected... View Details

Keywords: by John Quelch; Consumer Products

12 Oct 1999
Research & Ideas

Rapid Response: Inside the Retailing Revolution

trucks unload their just-in-time goods from automated distribution centers on a weekly basis, and the variety of products available is seemingly infinite. A typical department store now stocks some 800,000 items, with that number climbing to one to two million in... View Details

Keywords: by James E. Aisner; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail

01 Oct 2014
What Do You Think?

Is Too Much Focus a Problem?

called 'Tunnel Vision' . The solution is not difficult. Management has to take a break, like once in a quarter, to take a look at the big picture. Outsiders should be invited to shake up comfortably held views." Donald Shaw's... View Details

Keywords: by James Heskett

28 Feb 2013
Working Paper Summaries

Do Display Ads Influence Search? Attribution and Dynamics in Online Advertising

Keywords: by Pavel Kireyev, Koen Pauwels & Sunil Gupta; Advertising

14 Mar 2007
Op-Ed

Government’s Misguided Probe of Private Equity

Fifty-three years ago, Judge Harold Medina dismissed charges brought by the Justice Department against seventeen leading investment banks. A case built up over a decade of investigations and almost three years of trial collapsed when the... View Details

Keywords: by Josh Lerner; Financial Services

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

Middle management used to be the place where careers stalled, but the COVID-19 pandemic has turned that notion on its head. In fact, mid-level leaders possess more agency now than at any other time in recent history. The tight job market... View Details

Keywords: by Hise Gibson and Shawnette Rochelle

07 Aug 2017
Working Paper Summaries

Governance Through Shame and Aspiration: Index Creation and Corporate Behavior in Japan

Keywords: by Akash Chattopadhyay, Matthew D. Shaffer, and Charles C.Y. Wang; Financial Services

30 Jan 2020
Research & Ideas

The Upside of Highlighting a Product's Downsides

their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the HBS Technology and Operations Management Unit, and doctoral... View Details

Keywords: by Danielle Kost

Publications